Zendesk provides a customer service platform designed to bring organizations and their customers closer together.
With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.
Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.
Target IP ranges, set up AD integrated scanning, specify crucial servers to be scanned on an interval, etc. Get a complete inventory of all workstations, servers, routers, switches, monitors, printers, VoIP phones and many other devices. A wealth of information on hardware as well as software is scanned and available for reporting.
Use the inventory to automatically deploy software and run command lines on the assets using the integrated deployment feature. Get the info, find the issues and pro-actively fix them. Simplify and automate day-to-day, time-consuming tasks or get an update on that global project you are running, Lansweeper offers you the tools.
Centralize all communication and integrate IT asset management with the Lansweeper Help Desk. One web console hosts a highly customizable, single-sign-on environment fit for any and all departments.
LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.
In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.
LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.
Batch Permissions & Access
Google Apps Integration
Multi-channel support: email, web, phone, chat, social media
Flexible ticket management with automated workflow
Customer facing web interface that you can easily brand
Brings all your customer conversations into one place
Time-saving tools like ticket views, triggers, and automations
Robust reporting and advanced analytics
Scan computers without having to deploy agents
Find all computers and devices in your network
Discover network devices
Find software installed in your network
Remotely make changes to scanned computers
Centralize all help desk communication
Scan multiple domains and Organizational Units
Scan and view SNMP device information
Tickets: Keeps the communication going and handles cases via tickets.
Customization: Fine-tuning of the look and developing user's brand awareness.
Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.
File-sharing: Sharing files with website visitors over chat.
Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.
Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.
Starting from: $16.00/month
Credit card required: N/A
LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 4 plans to choose from:
Starter - $16/seat/month
Team - $33/seat/month
Business - $50/seat/month
Enterprise - $149/seat/month
No FAQs associated with this application.
Does this service integrate with any other apps?
If you install the Lansweeper database under the SQL Server database server, it is technically open to external interfaces.
Does this service offer an API?
Yes, a Help Desk API.
Does this service offer guides, tutorials and or customer support?
Free trial, Online knowledge base & Customer support.
Does this service offer multi-user capability (e.g. teams)?
Who are the main user groups of this service?
System Administrators, IT Administrators, IT Managers.