Compare Zendesk vs AyaNova

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Software Description:

Zendesk provides a customer service platform designed to bring organizations and their customers closer together.

With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.

Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Software Description:

AyaNova has powerful features to help manage all aspects of service. Use AyaNova service work orders to schedule individual or multiple users, enter in TO DO tasks, identify equipment that is to be serviced to maintain a service history, identify parts used in service, track service labor for each work order item, as well as travel and miscellaneous expenses.

Features and uses include:

  • Automatically assign labor against banked service that a client has pre-paid for.
  • Create preventive maintenance for a client and/or their units that auto-convert to service work orders.
  • Create quotes that can be auto copied to service work orders.
  • AyaNova includes an Outlook-style graphical Schedule screen where you can view multiple schedulable users at one time, as well as individual schedulable users.
  • Create new workorders, edit existing, create views to display based on skills, certificates, as well as dispatch zones and regions that schedulable users belong to.
  • Inventory features such as on-hand quantities, restock levels, purchase orders, auto part request and restock lists for purchase orders, receiving, and part requests via workorders will expand your service capabilities as well as allow you to watch your bottom line.
  • Optional interface with QuickBooks or PeachTree.
  • Optional web browser interfaces for remote access by your field technicians -compatible with all regardless of operating system.
  • Assign contracts to clients and headoffices to automatically provide specific service and travel rates, discounts on parts, and automatically apply pre-paid amounts against from service workorders to maintain an exact balance.
  • Add custom fields, and localize all text labels within AyaNova to reflect your service industry, needs and language.
  • Includes English, Deutsch (German), Español (Spanish) and Français (French) language locales.
  • Customize and create reports directly from within AyaNova without the need for additional software.


  • Chat
  • Customer Management
  • Email Integration


  • Supplier Management
  • Inventory Tracking
  • External Integrations
  • Scheduling
  • Calendar Management
  • Notifications
  • Multi-User
  • Contact Management
  • API
  • Data Export
  • Data Import
  • Customer Management
  • Project Management


  • Multi-channel support: email, web, phone, chat, social media

  • Flexible ticket management with automated workflow

  • Customer facing web interface that you can easily brand

  • Brings all your customer conversations into one place

  • Time-saving tools like ticket views, triggers, and automations

  • Robust reporting and advanced analytics


  • Schedule single or multiple technicians to the same job

  • Automatically notify client of status of job including completed

  • Includes English, Deutsch (German), Español (Spanish) and Français (French) language locales

  • Full inventory tracking including part requests and serial tracking

  • Customer and their equipment service history tracking

  • Automatically generate service workorders based on preventive maintenance schedules

  • Remote access for your technicians out in the field with live access

  • Import and/or export

  • Interface with QuickBooks desktop, US Sage 50 and coming soon QuickBooks Online

  • track and maintain service history on equipment

Single scheduleable resource

1 user(s) / year
Included in plan:
  • Schedule a single technician/engineer with access to all features

Up to 5 scheduleable resources

5 user(s) / year
Included in plan:
  • Schedule up to 5 technicians/engineers with access to all features

Up tp 10 scheduleable resources

10 user(s) / year
Included in plan:
  • Schedule up to 10 technicians/engineers with access to all features

Up to 20 scheduleable resources

20 user(s) / year
Included in plan:
  • Schedule up to 20 technicians/engineers with access to all features

Up to 50 scheduleable resources

50 user(s) / year
Included in plan:
  • Schedule up to 50 technicians/engineers with access to all features


    No FAQs associated with this application.


    Does this service offer multi-user capability (e.g. teams)?
  • Yes!
    AyaNova can be access simultaneously via multiple logged in users (LAN, data portal, remote access, mobile) when configured for network environment

  • What platforms does this service support?
  • The AyaNova database can be networked on any operating system compatible with Firebird Server 2.x (i.e. Windows, Linux, etc) OR networked on operating system compatible with SQL Server or SQL Express 2008 SP2 or higher (i.e. Windows)
    The AyaNova database in standalone configuration requires Windows XP and higher up to and including latest released OS.
    The AyaNova desktop program requires Windows XP and higher up to and including latest released OS.
    The AyaNova remote access option RI is a web browser application compatible with any sized device or operating system - i.e. mobile Android, mobile iOS, tablets Windows/Android/iOS, laptops Windows, etc etc

  • Does this service integrate with any other apps?
  • US, UK, Canadian, Austrailan QuickBooks desktop
    Peachtree 2006 to 2012
    US Sage 50 2013 to 2016
    QuickBooks Online interface coming ETA July 2017

  • Does this service offer an API?
  • Yes, our AyaNova API is available for developers at no charge.
    We also provide the free utility AyaScript which can be used for quick add on design

  • Does this service offer guides, tutorials and or customer support?
  • Yes, via F1 or Help -> Contents opens to our online Help documentation which provides details on each feature, recommendations and suggestions on use, step by step tutorials and more.

  • What are some applications this service is commonly used in tandem with?
  • QuickBooks desktop
    QuickBooks Online
    US Sage 50

  • What is this service generally used for?
  • Service management
    Equipment management
    Inventory management
    Loan management

  • Who are the main user groups of this service?
  • Service management
    Service personnel
    Service purchasing/receiving


Based in:
San Francisco


Based in:


Regional Restrictions:
No restrictions.


Who uses AyaNova
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
German, English, French, Spanish
Regional Restrictions:
No restrictions.
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