Compare Zencastr vs Channels vs Nectar Desk

Zencastr

 13 ratings VoIP
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84%
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77%
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73%
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Zencastr screenshot view 4 more Channels screenshot view 5 more Nectar Desk screenshot view 1 more

About Zencastr

Zencastr records each party locally from their own computer to a high quality mp3 and uploads separate tracks to your dropbox account.

Because it works in the browser, all you have to do is send them a link and press record. Thats it.

No more dropouts due to a bad connection. No more changes in quality during the show. Nothing but crystal clear audio.

About Channels

Channels is the only app you need to power up your customer service! How come?

Well, the biggest problem of customer service and - especially - of customer support phone calls is that they’re painful for both customers and customer service reps.

This neither helps your business nor improves customer satisfaction.

And that’s where Channels comes to the rescue.

With Channels, you can...

  1. Use customer data to end interview-like customer support phone calls

Channels integrates with your favorite eCommerce platforms such as Shopify and Magento to collect customer data stored in them. Then, when your customers are calling, Channels shows you the most important customer details so you can get straight to the point.

  1. Set up IVR to always connect customers to the right agent

Besides that, Channels lets you build an IVR-based helpline so your customers can get help whenever they need it. Plus, you can handle customer support phone calls from your PC, laptop, and even your smartphone thanks to our Mobile App!

  1. Make your live chat even more versatile

Also, Channels integrates with your LiveChat and lets you offer a way to call your company when the chat is not enough. After all, not everything can be resolved through text…

On top of all of that, Channels comes packed with useful features that will help your business thrive and your customers happy!

Some of them are:

  • Call recordings - so you can always come back to an important conversation and lose no important detail
  • International phone numbers - so you can make it easy for anyone to connect with you, no matter where they’re calling from
  • Affordable call rates - so your customer service solution doesn’t hurt your wallet
  • Toll-Free numbers - so it’s a no-brainer for any customer that would like to call you

If you’d like to try out Channels, there was no better time to do so, as there’s a 7-day free trial. No credit card required, no limitations!

About Nectar Desk

Nectar Desk is a provider of call center software solutions for a wide variety of industries. It has a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary.

Features

  • 2-Factor Authentication
  • API
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • File Transfer
  • Multi-User
  • Notifications
  • Scheduling
  • Video
  • SMS
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Report & Compliance
  • Hardware Integration
  • Mobile App
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Interactive Voice Response
  • Audio Recording

Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response

Summary

  • Dead simple interface

  • No waiting for audio uploads

  • Dropbox integration

  • Individual top quality recordings of your podcast guests

Summary

  • Mobile App

  • Various Integrations

  • Click-to-Call Widget

  • International phone numbers

  • IVR

  • Call recordings

  • Live-listening

  • Data-driven Phone System

  • Affordable call rates

Summary

    No key features associated with this application.

Pricing

  • Credit card required: No
  • Free while in Beta.
    Tiered pricing once launched from $8/month up to $20/month

Pricing

BASIC

$24.00
1 user(s) / month
Included in plan:
  • IVR
  • Free incoming calls
  • 30 days of call recordings storage
  • eCommerce Integrations
  • LiveChat Integration

PRO

$39.00
1 user(s) / month
Included in plan:
  • IVR
  • Free incoming calls
  • 365 days of call recordings storage
  • eCommerce Integrations
  • LiveChat Integration
  • Live-listening Included

Pricing

Intermediate

$49.00
1 user(s) / month
Included in plan:
  • custom messages and music
  • business hours
  • customer queues
  • IVRs
  • call recordings
  • unlimited concurrent calls
  • call control
  • voicemail by email
  • desktop notifications
  • call history
  • automatic call distribution
  • extensions
  • ring groups
  • unlimited calls in queues
  • caller ID masking
  • cold/warm transfers
  • skills based routing
  • call whispering
  • call monitoring
  • call disposition codes
  • auto-dialing
  • advanced queue history
  • call barging
  • email / SMS
  • custom agent statuses
  • agent activity
  • contact activity
  • contact center
  • real time dashboard
  • multi-queue
  • real time dashboard
  • detailed queue analytics
  • agent performance analytics
  • interval reports
  • CRM integrations
  • instant number purchasing

Basic

$29.00
1 user(s) / month
Included in plan:
  • custom messages and music
  • business hours
  • customer queues
  • IVRs
  • call recordings
  • unlimited concurrent calls
  • call control
  • voicemail by email
  • desktop notifications
  • call history
  • automatic call distribution
  • extensions
  • ring groups
  • unlimited calls in queues
  • caller ID masking
  • cold/warm transfers
  • skills based routing
  • call whispering
  • call monitoring
  • call disposition codes
  • auto-dialing
  • advanced queue history
  • call barging
  • email / SMS
  • custom agent statuses
  • agent activity
  • contact activity
  • contact center overview
  • real time dashboard
  • multi-queue
  • detailed queue analytics
  • agent performance analytics
  • interval reports
  • CRM integrations
  • instant number purchasing

Advanced

$99.00
1 user(s) / month
Included in plan:
  • ring groups
  • extensions
  • custom messages and music
  • business hours
  • customer queues
  • IVRs
  • call recordings
  • unlimited concurrent calls
  • call control
  • voicemail by email
  • desktop notifications
  • call history
  • automatic call distribution
  • unlimited calls in queues
  • caller ID masking
  • cold/warm transfers
  • skills based routing
  • call whispering
  • call monitoring
  • call disposition codes
  • auto-dialing
  • advanced queue history
  • call barging
  • email / SMS
  • custom agent statuses
  • instant number purchasing
  • agent activity
  • contact activity
  • contact center overview dashboard
  • multi-queue
  • real time dashboard
  • detailed queue analytics
  • agent performance analytics
  • interval reports
  • CRM integrations

FAQs

    No FAQs associated with this application.

FAQs

    Does this service integrate with any other apps?
  • Channels integrates with Shopify, Magento, Livechat, Pipedrive. You can also use Zapier to connect Channels with 1000+ various apps and use our API to manipulate data coming in and out of our software.

  • Does this service offer an API?
  • Yes, we do offer an API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, you can invite other users to Channels and manage reps from an admin account.

  • What platforms does this service support?
  • You can use Channels using any web browser you want. Plus there's a Mobile app available on both iOS and Android.

  • Does this service offer guides, tutorials and or customer support?
  • We offer 24/7 customer support that can be accessed through the phone, email, and live chat. There's also a knowledge base so everyone can solve their issues on their own.
    We also offer 15- and 30-minute demo and training sessions during which our Customer Success Managers give you a hands-on presentation of our software and answer all your questions regarding how to use it.

  • What are some applications this service is commonly used in tandem with?
  • Channels integrates - and thus works best - with Shopify, Magento, Livechat, Pipedrive. You can also use Zapier to connect Channels with 1000+ various apps and use our API to manipulate data coming in and out of our software.

  • What is this service generally used for?
  • To provide excellent customer service over the phone.

  • Who are the main user groups of this service?
  • eCommerce stores, online businesses, and SMBs.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
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Based in:
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Employees:
-
Likes:
Followers:
3.77k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
105

Other

Who uses Zencastr
  • Startups
  • SMEs
Regional Restrictions:
No restrictions.

Other

Who uses Channels
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Nectar Desk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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