Compare Zencastr vs GotoWebinar vs Freshcaller

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Zencastr

 7 ratings VoIP

GotoWebinar

 521 ratings Webinar
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Zencastr screenshot view 4 more GotoWebinar screenshot view 2 more Freshcaller screenshot view 4 more

About Zencastr

Zencastr records each party locally from their own computer to a high quality mp3 and uploads separate tracks to your dropbox account.

Because it works in the browser, all you have to do is send them a link and press record. Thats it.

No more dropouts due to a bad connection. No more changes in quality during the show. Nothing but crystal clear audio.

About GotoWebinar

GoToWebinar is a collaboration tool for creation and delivery of "do-it-yourself" webinars, that can be used to generate qualified marketing leads. Users can conduct online and video conferences with their customers, colleagues, or stockholders.

This platform is a great tool for business owners to reach their target audience, generate leads, provide training, and perform video conferences. GoToWebinar is easy to use, offers a user-friendly interface, and is compatible with most operating systems.

Marketing professionals are given a powerful tool to reach their potential customers through training and knowledge sharing sessions or product demonstrations. Another prominent feature of this platform is multi-language capability, applicable to both interface and chat. It makes GoToWebinar the ideal solution for small business that have offices in various countries.

About Freshcaller

Freshcaller is a cloud PBX system using which you can purchase local and toll-free phone numbers in 40+ countries. You can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows you to provide a detailed set of options to your callers. The call queues in Freshcaller are powerful and enable you to make smart escalations based on your agent availability as well as business hour setting.

Businesses can choose to record all their phone conversations. Call Monitoring & Barging allows supervisors to listen and speak to customers real-time. Your team will always engage in contextual conversations with your callers. Freshcaller allows you to forward your incoming calls to your mobile while you are on the move. Freshcaller is the ideal call center for startups and small teams.

Why Freshcaller?

  1. Absolutely Zero Hardware
    No need to invest heavily on phone hardware for your call center.

  2. Absurdly Easy Setup
    A web browser and working internet connection is enough to run your call center.

  3. Astonishingly Affordable Software
    Kick-start your journey with a pay-as-you-grow plan. Our success lies in your growth.

Features

  • 2-Factor Authentication
  • API
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • File Transfer
  • Multi-User
  • Notifications
  • Scheduling
  • Video
  • SMS
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Report & Compliance
  • Hardware Integration
  • Mobile App
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Interactive Voice Response
  • Audio Recording

Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • History/Version Control
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response

Summary

  • Dead simple interface

  • No waiting for audio uploads

  • Dropbox integration

  • Individual top quality recordings of your podcast guests

Summary

  • Email Automation

  • Custom Branding

  • Simulated Live

  • Audience Interaction

  • Video Sharing

  • Mobile Support

  • Recording

  • Lead Management

  • Multiple Presenters/Panelists

  • Real-time Analytics

Summary

  • Multi-level IVR to include all your departments/products/brands.

  • Smart Escalations to guide callers when your agents are busy/unavailable.

  • Call Masking to make your global team seem more local and closer to businesses.

  • Call Recording to analyze and improve your communication processes.

  • Business hour based routing to help regulate your work hours.

  • Call center software for startups and small teams.

  • Your professional cloud pbx system.

Pricing

  • Credit card required: No
  • Free while in Beta.
    Tiered pricing once launched from $8/month up to $20/month

Pricing

Starter

$89.00
1 user(s) / month
Included in plan:
  • 100 Participants
  • Reporting and Analytics
  • Polls, Handouts, and Q&A
  • Full Service Registration
  • Automated Emails
  • Custom Branding
  • Integrations
  • VOIP, Phone, & Toll Free
  • Online & Local Recording

Pro

$199.00
1 user(s) / month
Included in plan:
  • Source Tracking
  • Beta Video Sharing
  • No Download
  • 500 Participants
  • Simulated Live

Plus

$429.00
1 user(s) / month
Included in plan:
  • 2000 Participants

Pricing

Trial

Free
Included in plan:
  • $3 Worth of Phone Credits
  • Purchase Numbers in 50+ Countries
  • All Call Center Operations During Free Trial

Sprout

$0.00
1 user(s) / month
Included in plan:
  • Purchase Unlimited Phone Numbers
  • Add Unlimited Agents
  • Make Unlimited Concurrent Calls
  • Pay Only for Phone Calls Made
  • $0 Agent Fees

Blossom

$19.00
1 user(s) / month
Included in plan:
  • IVR (Phone Trees)
  • Business Hour Based Routing
  • Voicemail
  • Call Recording
  • Standard Call Queues

Garden

$40.00
1 user(s) / month
Included in plan:
  • Smart Escalations
  • Call Monitoring
  • Call Barging
  • Call Conferencing
  • Warm Transfer

FAQs

    No FAQs associated with this application.

FAQs

    Who are the main user groups of this service?
  • Main users of GoToWebinar are businesses and sole proprietors who need a comprehensive webinar service.

  • What is this service generally used for?
  • This is webinar and webcasting software.

  • Does this service integrate with any other apps?
  • Integrations: HubSpot, ProjectManager.com, Pipeliner CRM, Instapage, Zapier, Infusionsoft, Hatchbuck, LeadSquared, Accord LMS, net-Results, Cyfe, FreshMail, Workato, Docebo, Wishpon, Bitium, SharpSpring, Act-On, eTrigue, Velocify, AWeber, ActiveDEMAND, Genoo, Bedrock Data.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with GoToMeeting and GoToTraining apps.

  • What platforms does this service support?
  • Deployment: Windows, Android, iPhone/iPad, MacOS, Web-based.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, there is a Multiple Presenters/Panelists option.

  • Does this service offer an API?
  • No.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Help Center, FAQs, Videos, Live Support, Phone Support.

FAQs

    Who are the main user groups of this service?
  • Freshcaller is the call center software for startups and small teams. The intention is to help businesses/teams set-up and run a powerful call center without spending a lot of time and money. Freshcaller is ideal for phone teams of size 1- 30. We believe that the teams and businesses from the following sectors will benefit the most from using Freshcaller: Retail/E-commerce, B2B, Logistics & Transportation, Business Services, Software / Information Technology, Education, Leisure/Hospitality, Food & Beverages, Energy, and Governmental / Non-profit organizations.

  • What is this service generally used for?
  • This service is used for enabling phone for businesses to handle their sales, support, finance, admin or general business operations.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used with Helpdesk, Servicedesk, CRM's as well as ATS solutions.

  • Does this service offer an API?
  • No - we are currently not offering an API.

  • Does this service offer guides, tutorials and or customer support?
  • We have created numerous solution articles in our support portal and update our knowledge base quite frequently. We also provide phone, email and chat support during the weekdays and email support over the weekends.

  • Does this service integrate with any other apps?
  • Freshdesk, one of the world's most loved helpdesk solutions uses Freshcaller to help its customers launch and maintain their phone operations. Freshcaller comes as an inbuilt phone channel inside Freshdesk. Freshcaller - being a phone application - can be used in a variety of businesses who need phones to conduct their sales and support operations.

  • What platforms does this service support?
  • All you need is Chrome browser and a working internet connection.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Freshcaller allows you to create teams who can then be configured to handle a particular set of calls based on the various call center scenarios.

Vendor Information

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Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other

Who uses Zencastr
  • Startups
  • SMEs
Regional Restrictions:
No restrictions.

Other

Who uses GotoWebinar
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Spanish, Portuguese, Danish, German, French, Italian, Dutch, Polish, Swedish
Regional Restrictions:
No restrictions.

Other

Who uses Freshcaller
  • Freelance
  • Startups
  • SMEs
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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