ZapStitch currently integrates with leading SaaS vendors such as Shopify, Bigcommerce, Marketo, QuickBooks Online, Xero and Zoho CRM. Current integration solutions are Shopify-QuickBooks Online, Shopify-Xero, Bigcommerce-QuickBooks Online, Bigcommerce-Xero, and Marketo-Zoho CRM. Future product roadmap includes integration solutions for E-mail Marketing, HelpDesk, and other cloud business apps as well.
About Vivantio
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.
Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.
For more information, visit Vivantio.com.
About 1CRM
1CRM is a highly customizable and cost-effective Customer Relationship & Business Management system. It allows you to organize your whole business within a single web application and access that information at any time.
Each edition (including the free Startup Edition) includes sales & marketing automation, full order & project management, service cases, 24/7 self-service portal & eStore, customizable dashboards, mobile access, and more.
1CRM integrates with many tools, such as: Facebook, Twitter, GoToMeeting, Wordpress, Magento, Quickbooks, iCal, Google Apps, Google Maps, Skype, LinkedIn, and Google+.
Available on the Cloud or On-Premise, 1CRM allows everyone in your business to collaborate effectively by all having access to the same information within a single platform. Whether they are in the office or on-the-go, being able to easily access that information allows for a faster and more efficient approach to customer service.
Features
2-Factor Authentication
API
Chat
Dashboard
Data Export
Data Import
Document Comparison
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
History/Version Control
Multi-User
Notifications
Password & Access Management
Project Management
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
API
Calendar Management
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Social-Media Integration
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Call Tracking
Click-to-Dial
Sales Automation
Pipeline Management
Summary
Seamless records syncing across SaaS business applications
Automated Payment fee tracking, Inventory tracking and Refund syncing for eCommerce businesses.
Automatically creates and updates orders and records
Integration with 6 SaaS business applications
Summary
Flexible, reliable, trusted IT Service Management Software
Built with ITIL standards at its core.
Automation captures service data, tracks milestones and triggers meaningful action.
Webhooks and APIs integrate Vivantio with core ITSM tools.
Customizable self-help portals empower your customers and improve your service.
Report on your true service team effort to highlight success and target areas of improvement.
Note: These pricing are applicable when billed yearly. For monthly billing, check our pricing page.
Pricing
Starting from: $42.00/month
Credit card required: No
Vivantio enables you to build a robust Service Management system that fits your organization by enabling only the features you need. Our editions are designed to align with your immediate needs on the same powerful platform that scales with your business.
Vivantio's pricing model is an annual subscription based on total number of users, types of licenses and functionality activated in the Platform. A free trial is available for a test-drive, upon request.
Vivantio offers both named and concurrent licenses, and all customers may select to purchase any combination of both. A named license is allocated to a particular agent and cannot be shared. Concurrent licenses sit in a shared pool. Each time an agent logs in, they temporarily use up one license and when they log out, the license is returned to the pool for someone else to use.
Your customers and end users don’t need licenses to use your self-service web portal.
Pricing starts at roughly $42 per user, per month at the VALUE level for those looking to centralize customer service operations and provide their teams with the tools to succeed
Licenses at the VITAL level start at $58 per user, per month and are designed growing service teams looking to improve their operations, improve efficiency and reduce costs
Feature-rich VELOCITY licenses start at $86 USD and are built to scale and meet the complex business needs of larger, multi-site organizations.
The VISIONARY level at $140 per user, offer a totally flexible solution for global enterprise companies looking for white glove service.
Pricing
Starting from: $12.00/month
Credit card required: No
1CRM offers both On-Premise and Cloud deployment options, and users can purchase monthly, annual, or perpetual licenses.
Startup Edition: FREE
Startup+ Edition: $12/month
Professional Edition: $21/month
Enterprise Edition: $27/month
FAQs
No FAQs associated with this application.
FAQs
Does this service integrate with any other apps?
The Vivantio platform is cloud-based and integrates easily with almost any other platform through our FLEXBridge integration.
Who are the main user groups of this service?
The Vivantio Unified Service Platform has over 5000+ (and growing) satisfied users that include customer service teams, IT professionals and enterprise employees from all business departments looking to manage better relationships, boost productivity and improve the customer journey.
Does this service offer guides, tutorials and or customer support?
Absolutely! All of our training, implementation and technical support is handled in-house to ensure our customers get the high-quality service and attention they deserve.
What is this service generally used for?
A Service Management platform streamlines processes and provides clear paths for internal and external end users to submit requests. The Vivantio platform optimizes service through our Unified Service Management platform that integrates easily with other software offering a true 360 degree customer view.
Does this service offer an API?
Yes, the Vivantio does offer an API
What platforms does this service support?
The Vivantio platform is cloud-based and integrates easily with almost any other platform through our FLEXBridge integration.
Does this service offer multi-user capability (e.g. teams)?
Only users of the main application require a license. That licenses can be a named license and dedicated to that user, or a shared concurrent license. End customers who make use of mail to ticket, or self service portals do not require a license.
FAQs
Does this service offer an API?
Yes.
What platforms does this service support?
iPhone-iPad, iPhone, Linux, Mac, Windows, Web-based, Windows Phone, Mobile Web App
What are some applications this service is commonly used in tandem with?
Does this service offer multi-user capability (e.g. teams)?
Yes it does.
What is this service generally used for?
1CRM is used to manage your entire business from one platform. In addition to sales & marketing automation, 1CRM also includes full order & project management.
Does this service offer guides, tutorials and or customer support?
To learn more about the features within 1CRM, users can download free Documentation guides, join the community forum, watch video tutorials, explore the knowledge base, and phone or email for support.
Vendor Information
Founded:
2013
Based in:
Palo Alto
Employees:
11-50
Likes:
Followers:
9
Vendor Information
Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
Vendor Information
Founded:
-
Based in:
Victoria
Employees:
11-50
Likes:
Followers:
2.3k
Other
Regional Restrictions:
No restrictions.
Other
Who uses Vivantio
Startups
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Languages:
English
Regional Restrictions:
No restrictions.
Other
Who uses 1CRM
Freelance
Startups
SMEs
Agencies
Desktop Platforms:
Web App
Mobile Platforms:
iOS
Languages:
Danish, English, French, German, Spanish, Irish, Italian, Norwegian, Swedish
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