Compare yourbrowser.is vs Uservoice vs Olark

Software Description:

Create a custom checker page, send it's URL to your customer and receive a full report on their browser the moment they open the link. Include your own variables in the URL to recognize the user.
Browser make & version, operating system, mobile device, screen resolution, current viewport, pixel ratio, color depth, JavaScript, Java, Flash, SIlverlight, cookies, IP address, geo-location, language, time zone, social login status (Facebook, Twitter, Google), ad blocker plugins, connection speed.

Software Description:

All-in-one product management platform makes it easy to collect feedback, prioritize features and nail product releases. The scaleable Uservoice engagement platform puts customers at the heart of every interaction - ensuring every stakeholder for your business is engaged and, ultimately, happy.

Software Description:

Olark helps its users to engage visitors on their website using instant messengers while viewing real-time and contextually relevant customer information. They can see visitor location, geographic location, and even shopping cart balances and contents.
Users can give their customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
Olark live chat is the easiest way to boost sales, help solve issues and understand customers.

Features:

Features:

• Analytics
• Customer Management
• Social-Media Integration
• Email Integration

Features:

• Analytics
• API
• Chat

Summary:

• Custom variables

• Instant reports by email

• Custom checker pages with branding

• Detecting user browser and operating system (make, version, settings, plugins)

Summary:

• Award-winning UI: Give your customers the best possible customer support experience with a simple, personalized interface

• Complete Platform Support: Web? iOS? Android? Wherever your customers are, UserVoice provides a native experience

• Personal Relationships, not ID Numbers: Using simple straightforward emails without long ID numbers, customers communicate directly with real people, not a complex ticketing system

Summary:

• Simple install: Just copy and paste an HTML snippet.

• Visitor details: Know who and what's going on your website.

• Transcripts: Every chat recorded for review.

• Chat ratings: Get instant feedback from customers.

• Reporting: Detailed, real-time reports.

• Proactive chat: Directly or with targeted, automated rules.

Pricing:

• Credit card required: N/A

• Ultimate: $219 Month/15 operators.
  Platinum: $116 Month/8 operators.
  Gold: $44 Month/4 operators.
  Bronze: $15 Month/1 operator.
  14 days free trial for any plan.

FAQs:

Who are the main user groups of this service?

• Web Developers and SaaS Customer Service Consultants.

What is this service generally used for?

• For recognizing customer's browsing environment (browser, operating system, plugins, settings, etc.).

What platforms does this service support?

• Web browsers on all operating systems and devices.

What are some applications this service is commonly used in tandem with?

• Ticketing/helpdesk systems.

Does this service integrate with any other apps?

• A simple integration with some ticketing systems can be done by adding a "subject" variable to the URL, including a ticket number.

Does this service offer an API?

• Not yet, but we're working on it.

FAQs:

No FAQs associated with this application.

FAQs:

Who are the main user groups of this service?

• It is used by sales and support teams in large enterprises, mid size business, non profits, small business.

What is this service generally used for?

• Olark is generally used for live chat customer support.

What platforms does this service support?

• Mobile and desktop — iPhone, Android, Windows and Mac

What are some applications this service is commonly used in tandem with?

• This service is most commonly used in tandem with: FluidSurveys; Desk.com; Cayzu Help Desk; Pipeliner CRM; Zendesk; and Freshdesk.

Does this service integrate with any other apps?

• Among others, it integrates with: Desk.com, Wordpress, Salesforce Sales Cloud, Zendesk, Freshdesk, Highrise CRM, SugarCRM, Groove, Talkdesk , Shopify, BigCommerce, PrestaShop, Magento , Volusion, 3dCart, Google Analytics, Unbounce, Segment.

Does this service offer an API?

• Olark live chat has an API available.

Does this service offer multi-user capability (e.g. teams)?

• Chats can be transfered from one agent to another and they can set up groups.

Does this service offer guides, tutorials and or customer support?

• They offer: FAQs, knowledge base, online support, phone support, video tutorials.

Publisher:

Publisher:

Publisher:

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other:

Other: