Create a custom checker page, send it's URL to your customer and receive a full report on their browser the moment they open the link. Include your own variables in the URL to recognize the user.
Browser make & version, operating system, mobile device, screen resolution, current viewport, pixel ratio, color depth, JavaScript, Java, Flash, SIlverlight, cookies, IP address, geo-location, language, time zone, social login status (Facebook, Twitter, Google), ad blocker plugins, connection speed.
About HappyFox
This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.
About Olark
Olark helps its users to engage visitors on their website using instant messengers while viewing real-time and contextually relevant customer information. They can see visitor location, geographic location, and even shopping cart balances and contents.
Users can give their customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
Olark live chat is the easiest way to boost sales, help solve issues and understand customers.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
API
Batch Permissions & Access
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Click-to-Dial
Summary
Custom variables
Instant reports by email
Custom checker pages with branding
Detecting user browser and operating system (make, version, settings, plugins)
Summary
Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.
Deriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels.
Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.
Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system.
Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.
Summary
Simple install: Just copy and paste an HTML snippet.
Visitor details: Know who and what's going on your website.
Transcripts: Every chat recorded for review.
Chat ratings: Get instant feedback from customers.
Reporting: Detailed, real-time reports.
Simple, predictable pricing: Pay per agent, not on chat volume.
Proactive chat: Directly or with targeted, automated rules.
Automation: Speed up your workflow and engage more customers.
Pricing
Credit card required: No
Popular: $19 per staff / month
Mighty: $29 per staff / month
Fantastic: $49 per staff / month
Enterprise: $69 per staff / month
Free trial starts with Mighty plan.
Pricing
Credit card required: No
Ultimate: $219 Month/15 operators.
Platinum: $116 Month/8 operators.
Gold: $44 Month/4 operators.
Bronze: $15 Month/1 operator.
14 days free trial for any plan.
FAQs
Who are the main user groups of this service?
Web Developers and SaaS Customer Service Consultants.
Web browsers on all operating systems and devices.
What are some applications this service is commonly used in tandem with?
Ticketing/helpdesk systems.
Does this service integrate with any other apps?
A simple integration with some ticketing systems can be done by adding a "subject" variable to the URL, including a ticket number.
Does this service offer an API?
Not yet, but we're working on it.
FAQs
Does this service offer an API?
It offers an API.
Who are the main user groups of this service?
The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.
What is this service generally used for?
HappyFox provides practical help desk solutions.
What platforms does this service support?
It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone.
What are some applications this service is commonly used in tandem with?
The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.
Does this service integrate with any other apps?
HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.
Does this service offer guides, tutorials and or customer support?
They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
FAQs
Who are the main user groups of this service?
It is used by sales and support teams in large enterprises, mid size business, non profits, small business.
What is this service generally used for?
Olark is generally used for live chat customer support.
What platforms does this service support?
Mobile and desktop — iPhone, Android, Windows and Mac
What are some applications this service is commonly used in tandem with?
This service is most commonly used in tandem with: FluidSurveys; Desk.com; Cayzu Help Desk; Pipeliner CRM; Zendesk; and Freshdesk.
Does this service integrate with any other apps?
Among others, it integrates with: Desk.com, Wordpress, Salesforce Sales Cloud, Zendesk, Freshdesk, Highrise CRM, SugarCRM, Groove, Talkdesk , Shopify, BigCommerce, PrestaShop, Magento , Volusion, 3dCart, Google Analytics, Unbounce, Segment.
Does this service offer an API?
Olark live chat has an API available.
Does this service offer multi-user capability (e.g. teams)?
Chats can be transfered from one agent to another and they can set up groups.
Does this service offer guides, tutorials and or customer support?
They offer: FAQs, knowledge base, online support, phone support, video tutorials.
We have a small team of dedicated Support & Helpdesk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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