Compare yourbrowser.is vs HappyFox vs Olark

Software Description:

Create a custom checker page, send it's URL to your customer and receive a full report on their browser the moment they open the link. Include your own variables in the URL to recognize the user.
Browser make & version, operating system, mobile device, screen resolution, current viewport, pixel ratio, color depth, JavaScript, Java, Flash, SIlverlight, cookies, IP address, geo-location, language, time zone, social login status (Facebook, Twitter, Google), ad blocker plugins, connection speed.

Software Description:

This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.

Software Description:

Olark helps its users to engage visitors on their website using instant messengers while viewing real-time and contextually relevant customer information. They can see visitor location, geographic location, and even shopping cart balances and contents.
Users can give their customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
Olark live chat is the easiest way to boost sales, help solve issues and understand customers.

Features:

Features:

• API
• Chat
• CRM Integration
• Notifications
• Email Integration

Features:

• Analytics
• API
• Chat

Summary:

• Custom variables

• Instant reports by email

• Custom checker pages with branding

• Detecting user browser and operating system (make, version, settings, plugins)

Summary:

• Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.

• Deriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels.

• Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.

• Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system.

• Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.

Summary:

• Simple install: Just copy and paste an HTML snippet.

• Visitor details: Know who and what's going on your website.

• Transcripts: Every chat recorded for review.

• Chat ratings: Get instant feedback from customers.

• Reporting: Detailed, real-time reports.

• Proactive chat: Directly or with targeted, automated rules.

Pricing:

• Credit card required: N/A

• Popular: $19 per staff / month
  Mighty: $29 per staff / month
  Fantastic: $49 per staff / month
  Enterprise: $69 per staff / month
  Free trial starts with Mighty plan.

Pricing:

• Credit card required: N/A

• Ultimate: $219 Month/15 operators.
  Platinum: $116 Month/8 operators.
  Gold: $44 Month/4 operators.
  Bronze: $15 Month/1 operator.
  14 days free trial for any plan.

FAQs:

Who are the main user groups of this service?

• Web Developers and SaaS Customer Service Consultants.

What is this service generally used for?

• For recognizing customer's browsing environment (browser, operating system, plugins, settings, etc.).

What platforms does this service support?

• Web browsers on all operating systems and devices.

What are some applications this service is commonly used in tandem with?

• Ticketing/helpdesk systems.

Does this service integrate with any other apps?

• A simple integration with some ticketing systems can be done by adding a "subject" variable to the URL, including a ticket number.

Does this service offer an API?

• Not yet, but we're working on it.

FAQs:

Does this service offer an API?

• It offers an API.

Who are the main user groups of this service?

• The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.

What is this service generally used for?

• HappyFox provides practical help desk solutions.

What platforms does this service support?

• It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone.

What are some applications this service is commonly used in tandem with?

• The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.

Does this service integrate with any other apps?

• HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.

Does this service offer guides, tutorials and or customer support?

• They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

Who are the main user groups of this service?

• It is used by sales and support teams in large enterprises, mid size business, non profits, small business.

What is this service generally used for?

• Olark is generally used for live chat customer support.

What platforms does this service support?

• Mobile and desktop — iPhone, Android, Windows and Mac

What are some applications this service is commonly used in tandem with?

• This service is most commonly used in tandem with: FluidSurveys; Desk.com; Cayzu Help Desk; Pipeliner CRM; Zendesk; and Freshdesk.

Does this service integrate with any other apps?

• Among others, it integrates with: Desk.com, Wordpress, Salesforce Sales Cloud, Zendesk, Freshdesk, Highrise CRM, SugarCRM, Groove, Talkdesk , Shopify, BigCommerce, PrestaShop, Magento , Volusion, 3dCart, Google Analytics, Unbounce, Segment.

Does this service offer an API?

• Olark live chat has an API available.

Does this service offer multi-user capability (e.g. teams)?

• Chats can be transfered from one agent to another and they can set up groups.

Does this service offer guides, tutorials and or customer support?

• They offer: FAQs, knowledge base, online support, phone support, video tutorials.

Publisher:

Publisher:

Publisher:

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other:

Other: