Compare yourbrowser.is vs Olark vs Kayako

Software Description:

Create a custom checker page, send it's URL to your customer and receive a full report on their browser the moment they open the link. Include your own variables in the URL to recognize the user.
Browser make & version, operating system, mobile device, screen resolution, current viewport, pixel ratio, color depth, JavaScript, Java, Flash, SIlverlight, cookies, IP address, geo-location, language, time zone, social login status (Facebook, Twitter, Google), ad blocker plugins, connection speed.

Software Description:

Olark helps its users to engage visitors on their website using instant messengers while viewing real-time and contextually relevant customer information. They can see visitor location, geographic location, and even shopping cart balances and contents.
Users can give their customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
Olark live chat is the easiest way to boost sales, help solve issues and understand customers.

Software Description:

With Kayako users can expand their helpdesk across different channels, including live chat, web, email, tickets, phone and self-service support.
Likewise, they can get insights from their customer support engagements to identify market patterns, buying behaviors, and bottlenecks in the service work flows. It automates helpdesk to manage repetitive queries so agents can focus on more important or urgent tasks. With Kayako agents can also sort, organize, and route emails faster and accurately.
Kayako stands out as one of the only solutions that actually integrates email, tickets, live chats, calls (with VoIP integration), self-service and remote desktop support into one virtual help desk.

Features:

Features:

• Analytics
• API
• Chat

Features:

• API
• Chat
• Dashboard
• Email Integration
• Notifications
• Customer Management
• Scheduling
• Task Scheduling/Tracking

Summary:

• Custom variables

• Instant reports by email

• Custom checker pages with branding

• Detecting user browser and operating system (make, version, settings, plugins)

Summary:

• Simple install: Just copy and paste an HTML snippet.

• Visitor details: Know who and what's going on your website.

• Transcripts: Every chat recorded for review.

• Chat ratings: Get instant feedback from customers.

• Reporting: Detailed, real-time reports.

• Proactive chat: Directly or with targeted, automated rules.

Summary:

• Multiple Help Desk Reports: Kayako comes with 100 help desk report templates, varying from peripheral overviews to in-depth analyses.

• Manage and Track Customer Support Tickets: If a ticket goes overdue, Kayako can automatically escalate that ticket: change its priority, assigning it to someone or triggering notifications.

• Increase Customer Engagement with Live Chat Tools: Kayako's live chat tool is equipped with real-time visitor monitoring and proactive engagement.

• Intuitive Agent Control Panel: Navigation is organized by channel. Customizable color coding is used to draw attention to tickets that are overdue.

• Customer-facing Support Center: It lets user's clients navigate content, submit their own support tickets and log in to view the current issue and conversations surrounding it.

• Custom Fields and Customization: This customer support app can be tailored to user's specific workflow, with custom ticket statuses, types and priorities.

Pricing:

• Credit card required: N/A

• Ultimate: $219 Month/15 operators.
  Platinum: $116 Month/8 operators.
  Gold: $44 Month/4 operators.
  Bronze: $15 Month/1 operator.
  14 days free trial for any plan.

Pricing:

• Credit card required: N/A

• Case: $24 agent p/mo (billed annually), or $29 (billed monthly).
  Fusion: $39 agent p/mo (billed annually), or $49 (billed monthly).
  Engage: $24 agent p/mo (billed annually), or $29 (billed monthly).
  Free trial: 30 days.

FAQs:

Who are the main user groups of this service?

• Web Developers and SaaS Customer Service Consultants.

What is this service generally used for?

• For recognizing customer's browsing environment (browser, operating system, plugins, settings, etc.).

What platforms does this service support?

• Web browsers on all operating systems and devices.

What are some applications this service is commonly used in tandem with?

• Ticketing/helpdesk systems.

Does this service integrate with any other apps?

• A simple integration with some ticketing systems can be done by adding a "subject" variable to the URL, including a ticket number.

Does this service offer an API?

• Not yet, but we're working on it.

FAQs:

Who are the main user groups of this service?

• It is used by sales and support teams in large enterprises, mid size business, non profits, small business.

What is this service generally used for?

• Olark is generally used for live chat customer support.

What platforms does this service support?

• Mobile and desktop — iPhone, Android, Windows and Mac

What are some applications this service is commonly used in tandem with?

• This service is most commonly used in tandem with: FluidSurveys; Desk.com; Cayzu Help Desk; Pipeliner CRM; Zendesk; and Freshdesk.

Does this service integrate with any other apps?

• Among others, it integrates with: Desk.com, Wordpress, Salesforce Sales Cloud, Zendesk, Freshdesk, Highrise CRM, SugarCRM, Groove, Talkdesk , Shopify, BigCommerce, PrestaShop, Magento , Volusion, 3dCart, Google Analytics, Unbounce, Segment.

Does this service offer an API?

• Olark live chat has an API available.

Does this service offer multi-user capability (e.g. teams)?

• Chats can be transfered from one agent to another and they can set up groups.

Does this service offer guides, tutorials and or customer support?

• They offer: FAQs, knowledge base, online support, phone support, video tutorials.

FAQs:

Who are the main user groups of this service?

• Kayako focuses mainly on medium to large-size corporations.

What is this service generally used for?

• It is used as a help desk app.

What platforms does this service support?

• Platforms supported: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone, BlackBerry 10.

Does this service integrate with any other apps?

• It integrates with: Mailchimp, Basecamp, Freshbooks, Drupal, Magento , Salesforce Sales Cloud, Joomla, Wordpress, SugarCRM

Does this service offer an API?

• Kayako offers REST API.

Does this service offer multi-user capability (e.g. teams)?

• It doesn't offer multi user capability.

Does this service offer guides, tutorials and or customer support?

• They offer: email, phone support, and helpdesk.

Publisher:

Publisher:

Publisher:

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other:

Other: