Create a custom checker page, send it's URL to your customer and receive a full report on their browser the moment they open the link. Include your own variables in the URL to recognize the user.
Browser make & version, operating system, mobile device, screen resolution, current viewport, pixel ratio, color depth, JavaScript, Java, Flash, SIlverlight, cookies, IP address, geo-location, language, time zone, social login status (Facebook, Twitter, Google), ad blocker plugins, connection speed.
About HappyFox
This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.
About SnapEngage
Every day, SnapEngage drives positive outcomes in the following verticals: SaaS & Technology, Healthcare, E-Commerce & Retail, Travel & Hospitality, Real Estate, Insurance, Government, Education, Nonprofits, and more.
We partner with sales managers and directors to drive leads, increase their sales pipeline, and reach more overall prospects. We work with client success and technical support team managers to more easily manage client queries, increase client satisfaction, and retain more customers. We help clients measure success through pointed analytics, survey scores, and more.
Our HealthEngage chat solution is built entirely to support our clients in the healthcare industry. HealthEngage is HIPAA compliant and provides a secure means of communicating with patients.
We help clients measure success through pointed analytics, survey scores, and more.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
Custom variables
Instant reports by email
Custom checker pages with branding
Detecting user browser and operating system (make, version, settings, plugins)
Summary
Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.
Deriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels.
Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.
Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system.
Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.
Summary
File Exchange: Agents and visitors can share images and other files with the click of a button - all within the chat window.
Simple Offline Form: Visitors can leave a simple message for agents, to address later.
Proactive Invitations: SnapEngage automatically invites visitors to chat.
Facebook Messenger Integration: Chat with visitors and prospects on social platforms, like Facebook Messenger, Twitter, and WeChat.
SMS-to-Chat: Text-to-Chat feature allows website's visitors to initiate a chat and communicate with agents via SMS text message.
Native Integrations with CRMs and Help Desks: Advanced integrations to connect seamlessly with current tools.
Onboarding Assistance Programs: Personalized training opportunities for chat agents and administrators.
HIPAA compliant messaging: Healthcare industry can now chat securely to patients.
Robust Design Studio: Full customization options to enhance and personalize the chat experience, all without code.
Advanced Permissions and Reporting: Choose different permission levels and track current and past live chat trends in one place.
Pricing
Credit card required: No
Popular: $19 per staff / month
Mighty: $29 per staff / month
Fantastic: $49 per staff / month
Enterprise: $69 per staff / month
Free trial starts with Mighty plan.
Pricing
Starting from: $16.00/month
Credit card required: N/A
Essentials: $16 USD / month, starting with for 3 users,
Professional: $26 USD / month, starting with 3 users,
Enterprise: $40 USD / month, starting with 5 agents users,
7 day trial for any pricing plan.
HIPAA compliance is available on all plans for an additional $10/user/month.
Essentials
$16.00
1 user(s) / month
Included in plan:
3 user minimum
Basic CRM integrations
Manage conversations from multiple channels like Facebook Messenger and WeChat
Security Requirements including End-to-End Encryption (SSL)
HIPAA compliance available
Optimize your engagement by matching your brand, proactive chat, post-chat surveys, and more
FAQs
Who are the main user groups of this service?
Web Developers and SaaS Customer Service Consultants.
Web browsers on all operating systems and devices.
What are some applications this service is commonly used in tandem with?
Ticketing/helpdesk systems.
Does this service integrate with any other apps?
A simple integration with some ticketing systems can be done by adding a "subject" variable to the URL, including a ticket number.
Does this service offer an API?
Not yet, but we're working on it.
FAQs
Does this service offer an API?
It offers an API.
Who are the main user groups of this service?
The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.
What is this service generally used for?
HappyFox provides practical help desk solutions.
What platforms does this service support?
It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone.
What are some applications this service is commonly used in tandem with?
The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.
Does this service integrate with any other apps?
HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.
Does this service offer guides, tutorials and or customer support?
They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.
FAQs
Does this service offer guides, tutorials and or customer support?
Our in-house technical support team is online and available by chat, email, and phone about 20 hours/day with critical monitoring 24/7. With an average chat response time of 11 seconds or less, we are ready to support clients in a timely and efficient process. Our team speaks 11 languages fluently to best assist clients around the world.
We offer free and fully functional trials on all plans. In addition, we offer free webinars led by our Client Success Team covering a variety of topics; from chat agent tips to adding shortcuts and designing the chatbox.
We also offer additional and personalized onboarding packages. These packages help get your chat team confidently chat with site visitors, clients, and patients, as well as diving into advanced customizations and CRM workflows. These training options are designed on a client-by-client basis to ensure maximum adoption and sustained understanding.
What platforms does this service support?
We are a web-based application and works on Windows and Mac.
Installation is quick and painless. We share a snippet of javascript for the clients' website. The client or their web developer adds the code to the footer of the website, and you're all set. As long as the website accepts third-party javascript, installation is this simple.
Depending on the complexity of integrations and workflows, the timeline could be longer. Chat with us about our personalized onboarding packages for customized assistance and best practices.
Who are the main user groups of this service?
We partner with sales managers and directors to drive leads, increase their sales pipeline, and reach more overall prospects.
We work with client success and technical support team managers to more easily manage client queries, increase client satisfaction, and retain more customers. We help clients measure success through point analytics, survey scores, and more.
Our HealthEngage chat solution is built entirely to support our clients in the healthcare industry. HealthEngage is HIPAA compliant and provides a secure means of communicating with patients.
Does this service integrate with any other apps?
SnapEnage integrates with: SAP; HubSpot; Salesforce; Facebook; Jira; Help Scout; UserVoice; Zendesk; and more.
Does this service offer multi-user capability (e.g. teams)?
Chats can be transferred from one agent to another easily within the platform. Chats can also be transferred from one team to another. For example, from the sales team to the support team. Multiple users can be online at the same time and each user can handle multiple simultaneous chats.
What are some applications this service is commonly used in tandem with?
It is most commonly used with Salesforce, HubSpot, and in-house CRMs using our Integrations API.
What is this service generally used for?
SnapEngage is used to transform sales and support teams by increasing the quantity and quality of prospect and client interactions. We bridge the gap between your site visitors and you, opening the door to communication in a user-friendly way.
Does this service offer an API?
Yes, our Integrations API is available on all plans.
We have a small team of dedicated Support & Helpdesk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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