Compare yourbrowser.is vs HappyFox vs SnapEngage

Software Description:

Create a custom checker page, send it's URL to your customer and receive a full report on their browser the moment they open the link. Include your own variables in the URL to recognize the user.
Browser make & version, operating system, mobile device, screen resolution, current viewport, pixel ratio, color depth, JavaScript, Java, Flash, SIlverlight, cookies, IP address, geo-location, language, time zone, social login status (Facebook, Twitter, Google), ad blocker plugins, connection speed.

Software Description:

This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.

Software Description:

This service gives its users abilities to automatically invite their visitors to chat, so they don’t have to waste time monitoring unresponsive chats. Agents can focus on only those visitors who want to talk. They can also customize everything! The chat window, agent photos, Help-Chat, and Contact-buttons.
SnapEngage can easily be installed on any website and seamlessly integrates with your CRM or Help Desk, the perfect solution for enterprising companies of any size.
Its strengths are definitely ease of use and their very efficient web client that gives easy access to all the important functionalities.

Features:

Features:

• API
• Chat
• CRM Integration
• Notifications
• Email Integration

Features:

• Analytics
• Audience Targeting
• Chat
• Scheduling

Summary:

• Custom variables

• Instant reports by email

• Custom checker pages with branding

• Detecting user browser and operating system (make, version, settings, plugins)

Summary:

• Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.

• Deriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels.

• Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.

• Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system.

• Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.

Summary:

• SMS Chat: Text-to-Chat feature allows website's visitors to initiate a chat and communicate with agents via SMS text message.

• File Exchange: Agents and visitors can share images and other files with the click of a button - all within the chat window.

• Advanced Chat Portal: Their easy and powerful interface gives agents the abilities and information they need.

• Proactive Invitations: SnapEngage automatically invites visitors to chat.

• Agent Picture: Agent portraits create a more personal engagement experience for visitors.

• Simple Offline Form: Visitors can leave a simple message for agents, to address later.

Pricing:

• Credit card required: N/A

• Popular: $19 per staff / month
  Mighty: $29 per staff / month
  Fantastic: $49 per staff / month
  Enterprise: $69 per staff / month
  Free trial starts with Mighty plan.

Pricing:

• Credit card required: N/A

• Business: $60 USD / month for 4 agents,
  Plus: $140 USD / month for 8 agents,
  Premier: $420 USD / month for 16 agents,
  15 day trial for any pricing plan.

FAQs:

Who are the main user groups of this service?

• Web Developers and SaaS Customer Service Consultants.

What is this service generally used for?

• For recognizing customer's browsing environment (browser, operating system, plugins, settings, etc.).

What platforms does this service support?

• Web browsers on all operating systems and devices.

What are some applications this service is commonly used in tandem with?

• Ticketing/helpdesk systems.

Does this service integrate with any other apps?

• A simple integration with some ticketing systems can be done by adding a "subject" variable to the URL, including a ticket number.

Does this service offer an API?

• Not yet, but we're working on it.

FAQs:

Does this service offer an API?

• It offers an API.

Who are the main user groups of this service?

• The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.

What is this service generally used for?

• HappyFox provides practical help desk solutions.

What platforms does this service support?

• It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone.

What are some applications this service is commonly used in tandem with?

• The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.

Does this service integrate with any other apps?

• HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.

Does this service offer guides, tutorials and or customer support?

• They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

Who are the main user groups of this service?

• It is used by sales and support teams in companies of all sizes.

What is this service generally used for?

• SnapEngage is used as a live chat support to sales teams.

What platforms does this service support?

• It is web-based application, and works on Windows and Mac. Mobile Web App Works with iPhone and Android.

What are some applications this service is commonly used in tandem with?

• It is most commonly used with Zendesk, Desk.com, and Freshdesk.

Does this service integrate with any other apps?

• SnapEnage integrates with: SAP; HubSpot; Salesforce; Facebook; BatchBook; Desk.com; UserVoice; Zendesk; and more.

Does this service offer an API?

• An API is available.

Does this service offer multi-user capability (e.g. teams)?

• Chats can be transfered from one agent to another via the web interface or their command syntax.

Does this service offer guides, tutorials and or customer support?

• Support offered: Live chat, email and FAQ.

Publisher:

Publisher:

Publisher:

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other:

Other: