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Software Description:
Create a custom checker page, send it's URL to your customer and receive a full report on their browser the moment they open the link. Include your own variables in the URL to recognize the user.
Browser make & version, operating system, mobile device, screen resolution, current viewport, pixel ratio, color depth, JavaScript, Java, Flash, SIlverlight, cookies, IP address, geo-location, language, time zone, social login status (Facebook, Twitter, Google), ad blocker plugins, connection speed.
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Software Description:
Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.
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Software Description:
Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.
You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.
Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.
The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.
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Features:
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Features:
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Chat
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Customer Management
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Email Integration
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Social-Media Integration
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Notifications
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Dashboard
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Task Scheduling/Tracking
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Billing/Invoicing
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Analytics
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Contact Management
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Contact Sharing
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External Integrations
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Data Export
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Third-Party Plugins/Add-Ons
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Google Apps Integration
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Multi-User
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Data Import
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Data Visualization
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Scheduling
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Features:
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Email Integration
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API
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Data Visualization
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Data Export
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Lead Scoring
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Lead Management
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Marketing Automation
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Third-Party Plugins/Add-Ons
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Google Apps Integration
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Notifications
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Dashboard
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Summary:
Custom variables
Instant reports by email
Custom checker pages with branding
Detecting user browser and operating system (make, version, settings, plugins)
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Summary:
Multi Channel: Manages all support conversations in one place.
Productivity: Increase team’s engagement and productivity.
Self-Service: It is possible to create a self-service experience that supports user's brand.
Reporting: Measures and tracks performance using reports.
Integration: Extends user's support capabilities with integrations.
Ticketing: Everything you need to start supporting customers.
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Summary:
Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations.
Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement.
Sell smarter. Close deals faster: Supercharge your sales conversions by automating your store -visitor engagement with intelligent triggers. Recognize & engage prospects landing on your website through email campaigns.
Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language.
Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in.
Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).
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Pricing:
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Pricing:
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FAQs:
Who are the main user groups of this service?
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Web Developers and SaaS Customer Service Consultants.
What is this service generally used for?
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For recognizing customer's browsing environment (browser, operating system, plugins, settings, etc.).
What platforms does this service support?
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Web browsers on all operating systems and devices.
What are some applications this service is commonly used in tandem with?
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Ticketing/helpdesk systems.
Does this service integrate with any other apps?
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A simple integration with some ticketing systems can be done by adding a "subject" variable to the URL, including a ticket number.
Does this service offer an API?
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Not yet, but we're working on it.
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FAQs:
Who are the main user groups of this service?
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This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.
What is this service generally used for?
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It is used to help companies handle their customers’ problems across various channels.
What platforms does this service support?
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It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.
Does this service offer an API?
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It offers RESTful API.
Does this service offer multi-user capability (e.g. teams)?
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Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company
Does this service integrate with any other apps?
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Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment
Does this service offer guides, tutorials and or customer support?
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Yes. This service offers guides, tutorials and customer support across all levels.
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FAQs:
What is this service generally used for?
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To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.
Does this service offer guides, tutorials and or customer support?
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Yes.
What platforms does this service support?
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SalesIQ is available in web browser, android and iOS platforms
Does this service offer an API?
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Yes.
What are some applications this service is commonly used in tandem with?
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It is most commonly used in tandem with all leading CRM and Help Desk Softwares
Who are the main user groups of this service?
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Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers.
Supported Countries: Worldwide
Does this service offer multi-user capability (e.g. teams)?
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Yes.
Does this service integrate with any other apps?
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Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.
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Publisher:
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Publisher:
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Publisher:
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Other:
Who uses yourbrowser.is
- Freelance
- Startups
- SMEs
- Agencies
- Enterprises
Desktop Platforms:
Languages:
English
Regional Restrictions:
No restrictions.
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Other:
Who uses Freshdesk
- Startups
- SMEs
- Agencies
- Enterprises
Desktop Platforms:
Mobile Platforms:
Languages:
English
Regional Restrictions:
No restrictions.
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Other:
Who uses Zoho SalesIQ
- Personal
- Freelance
- Startups
- SMEs
- Agencies
- Enterprises
Desktop Platforms:
Mobile Platforms:
Languages:
English
Regional Restrictions:
No restrictions.
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