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view 2 more
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view 2 more
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Software Description:
Create a custom checker page, send it's URL to your customer and receive a full report on their browser the moment they open the link. Include your own variables in the URL to recognize the user.
Browser make & version, operating system, mobile device, screen resolution, current viewport, pixel ratio, color depth, JavaScript, Java, Flash, SIlverlight, cookies, IP address, geo-location, language, time zone, social login status (Facebook, Twitter, Google), ad blocker plugins, connection speed.
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Software Description:
Gnatta allows businesses of all sizes to listen and speak to their customers on an individual basis, quickly and effectively via one single interface.
Enabling customer services to be handled at scale, Gnatta ensures operators can be agnostic towards communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites without the need of deep channel knowledge.
Gnatta also provides a comprehensive suite of analytics giving users a greater understanding of what their customers are saying about them.
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Software Description:
Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.
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Features:
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Features:
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Customer Management
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Email Integration
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Social-Media Integration
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Features:
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Chat
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Customer Management
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Email Integration
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Social-Media Integration
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Notifications
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Dashboard
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Task Scheduling/Tracking
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Billing/Invoicing
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Analytics
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Contact Management
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Contact Sharing
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External Integrations
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Data Export
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Third-Party Plugins/Add-Ons
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Google Apps Integration
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Multi-User
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Data Import
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Data Visualization
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Scheduling
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Summary:
Custom variables
Instant reports by email
Custom checker pages with branding
Detecting user browser and operating system (make, version, settings, plugins)
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Summary:
No key features associated with this application.
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Summary:
Multi Channel: Manages all support conversations in one place.
Productivity: Increase team’s engagement and productivity.
Self-Service: It is possible to create a self-service experience that supports user's brand.
Reporting: Measures and tracks performance using reports.
Integration: Extends user's support capabilities with integrations.
Ticketing: Everything you need to start supporting customers.
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Pricing:
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Pricing:
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FAQs:
Who are the main user groups of this service?
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Web Developers and SaaS Customer Service Consultants.
What is this service generally used for?
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For recognizing customer's browsing environment (browser, operating system, plugins, settings, etc.).
What platforms does this service support?
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Web browsers on all operating systems and devices.
What are some applications this service is commonly used in tandem with?
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Ticketing/helpdesk systems.
Does this service integrate with any other apps?
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A simple integration with some ticketing systems can be done by adding a "subject" variable to the URL, including a ticket number.
Does this service offer an API?
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Not yet, but we're working on it.
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FAQs:
No FAQs associated with this application.
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FAQs:
Who are the main user groups of this service?
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This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.
What is this service generally used for?
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It is used to help companies handle their customers’ problems across various channels.
What platforms does this service support?
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It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.
Does this service offer an API?
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It offers RESTful API.
Does this service offer multi-user capability (e.g. teams)?
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Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company
Does this service integrate with any other apps?
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Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment
Does this service offer guides, tutorials and or customer support?
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Yes. This service offers guides, tutorials and customer support across all levels.
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Publisher:
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Publisher:
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Publisher:
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Other:
Who uses yourbrowser.is
- Freelance
- Startups
- SMEs
- Agencies
- Enterprises
Desktop Platforms:
Languages:
English
Regional Restrictions:
No restrictions.
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Other:
Who uses Gnatta
Desktop Platforms:
Languages:
English
Regional Restrictions:
No restrictions.
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Other:
Who uses Freshdesk
- Startups
- SMEs
- Agencies
- Enterprises
Desktop Platforms:
Mobile Platforms:
Languages:
English
Regional Restrictions:
No restrictions.
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