Compare yourbrowser.is vs Freshdesk vs Gnatta

yourbrowser.is 0 Support & Helpdesk	Freshdesk 2643 Support & Helpdesk	Gnatta 1 Support & Helpdesk
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Crozscore 66% what is this? Press Buzz: 40% User Trend: interest falling	Crozscore 89% what is this? User Happiness: 88% Press Buzz: 67% User Trend: no significant changes	Crozscore 81% what is this? User Happiness: 100% Press Buzz: 39% User Trend: interest rising
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About yourbrowser.is Create a custom checker page, send it's URL to your customer and receive a full report on their browser the moment they open the link. Include your own variables in the URL to recognize the user. Browser make & version, operating system, mobile device, screen resolution, current viewport, pixel ratio, color depth, JavaScript, Java, Flash, SIlverlight, cookies, IP address, geo-location, language, time zone, social login status (Facebook, Twitter, Google), ad blocker plugins, connection speed.	About Freshdesk Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents. Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.	About Gnatta Gnatta allows businesses of all sizes to listen and speak to their customers on an individual basis, quickly and effectively via one single interface. Enabling customer services to be handled at scale, Gnatta ensures operators can be agnostic towards communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites without the need of deep channel knowledge. Gnatta also provides a comprehensive suite of analytics giving users a greater understanding of what their customers are saying about them.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Custom variables Instant reports by email Custom checker pages with branding Detecting user browser and operating system (make, version, settings, plugins)	Summary Multi Channel: Manages all support conversations in one place. Productivity: Increase team’s engagement and productivity. Self-Service: It is possible to create a self-service experience that supports user's brand. Reporting: Measures and tracks performance using reports. Integration: Extends user's support capabilities with integrations. Ticketing: Everything you need to start supporting customers.	Summary No key features associated with this application.
	Pricing Credit card required: No Sprout - Free for unlimited number of Agents Blossom - $19 per agent per month Garden - $35 per agent per month Estate - $49 per agent per month Forest - $89 per agent per month	Pricing Starter Free Included in plan: Get Started with Industry Leading out the Box Solutions Lite $33.00 1 user(s) / month Included in plan: Full Channel Coverage Best Practice Routing and SLAs Quick Reply Feature Included 24/7 UK-Based Customer Support Premium $64.00 1 user(s) / month Included in plan: Everything in Lite 5 Admin Licenses Included Fully Customisable SLA's Live Dashboards Showing Key Information in Real Time Professional $98.00 1 user(s) / month Included in plan: Everything in Premium Profile Aggregation Available Fully Customisable Routing with No Code Required Editable Live Dashboards and Analytics Enterprise $155.00 1 user(s) / month Included in plan: Everything in Professional 50 Admin Licenses Included Own-Branded Chat Widget Dedicated Service Delivery Manager
FAQs Who are the main user groups of this service? Web Developers and SaaS Customer Service Consultants. What is this service generally used for? For recognizing customer's browsing environment (browser, operating system, plugins, settings, etc.). What platforms does this service support? Web browsers on all operating systems and devices. What are some applications this service is commonly used in tandem with? Ticketing/helpdesk systems. Does this service integrate with any other apps? A simple integration with some ticketing systems can be done by adding a "subject" variable to the URL, including a ticket number. Does this service offer an API? Not yet, but we're working on it.	FAQs Who are the main user groups of this service? This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support. What is this service generally used for? It is used to help companies handle their customers’ problems across various channels. What platforms does this service support? It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone. Does this service offer an API? It offers RESTful API. Does this service offer multi-user capability (e.g. teams)? Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company Does this service integrate with any other apps? Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others. It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment Does this service offer guides, tutorials and or customer support? Yes. This service offers guides, tutorials and customer support across all levels.	FAQs No FAQs associated with this application.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: 2010 Based in: San Francisco Employees: 201-500 Likes: Followers: 22.1k	Vendor Information Founded: 2014 Based in: London Employees: 11-50 Likes: Followers:
Other Who uses yourbrowser.is Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Regional Restrictions: No restrictions.	Other Who uses Gnatta Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English, Spanish, French, German, Russian, Korean, Swedish, Italian, Dutch Regional Restrictions: No restrictions.