Compare yourbrowser.is vs Desk.com vs LiveAgent

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Crozscore:

59%
what is this?
39%
interest falling

Crozscore:

92%
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95%
55%
no significant changes

Crozscore:

94%
what is this?
95%
41%
interest rising
yourbrowser.is screenshot view 2 more Desk.com screenshot view 2 more LiveAgent screenshot view 2 more

Software Description:

Create a custom checker page, send it's URL to your customer and receive a full report on their browser the moment they open the link. Include your own variables in the URL to recognize the user.
Browser make & version, operating system, mobile device, screen resolution, current viewport, pixel ratio, color depth, JavaScript, Java, Flash, SIlverlight, cookies, IP address, geo-location, language, time zone, social login status (Facebook, Twitter, Google), ad blocker plugins, connection speed.

Software Description:

Grow your business, not your support queue.

Desk.com is an online customer support application that offers everything fast-growing businesses need to provide great customer service.

Desk.com allows businesses to consolidate all of their customer service support data across email, websites and social services, and what’s more, businesses are then able to offer full company support with every employee having access to cases.

With Desk.com, businesses can also share their knowledge on a customizable self-service site where customers can find answers to their own questions.

Software Description:

LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 170+ support features, you'll be able to link every support channel.

LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server).

Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).

Features:

Features:

  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Features:

  • Click-to-Dial
  • Task Scheduling/Tracking
  • 2-Factor Authentication
  • Batch Permissions & Access
  • File Sharing
  • Lead Management
  • Call Tracking
  • Scheduling
  • Marketing Automation
  • Contact Sharing
  • Billing/Invoicing
  • API
  • Data Import
  • Data Export
  • Notifications
  • Dashboard
  • Third-Party Plugins/Add-Ons
  • External Integrations
  • Contact Management
  • Email Integration
  • Customer Management
  • Google Apps Integration
  • Multi-User

Summary:

  • Custom variables

  • Instant reports by email

  • Custom checker pages with branding

  • Detecting user browser and operating system (make, version, settings, plugins)

Summary:

  • Out-of-the-box support means you’re ready to start helping customers and managing cases within hours.

  • Bring all of your customer service data together and get the insights you need to make smarter, more efficient decisions.

  • Scale as you grow with easy upgrades to the Service Cloud when additional capabilities and customization become desirable.

  • Help customers to help themselves with a self-service site built through Desk.com

Summary:

  • Multichannel support (Email, Voice, LiveChat, FB and Twitter)

  • Intelligent Spam Filter

  • Live Chat

  • Knowledge Base

  • Analytics

  • Ticketing system

  • Suggestions

  • Mobile ready

  • Departments, Tags and Filters

  • Automatic Ticket Distribution & Service-level Agreement (SLA)

TICKET

$9.00
1 user(s) / month
Included in plan:
  • Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

TICKET+CHAT

$29.00
1 user(s) / month
Included in plan:
  • Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive

$39.00
1 user(s) / month
Included in plan:
  • Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management
  • E-mail support
  • Facebook & Twitter
  • Cloud call center
  • Call center support
  • Gamification
  • Branding free

FAQs:

    Who are the main user groups of this service?
  • Web Developers and SaaS Customer Service Consultants.

  • What is this service generally used for?
  • For recognizing customer's browsing environment (browser, operating system, plugins, settings, etc.).

  • What platforms does this service support?
  • Web browsers on all operating systems and devices.

  • What are some applications this service is commonly used in tandem with?
  • Ticketing/helpdesk systems.

  • Does this service integrate with any other apps?
  • A simple integration with some ticketing systems can be done by adding a "subject" variable to the URL, including a ticket number.

  • Does this service offer an API?
  • Not yet, but we're working on it.

FAQs:

    No FAQs associated with this application.

FAQs:

    What platforms does this service support?
  • Browser App, Mobile Apps: Android, iOS

  • Does this service offer guides, tutorials and or customer support?
  • Yes, available on our website.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • Zapier; Facebook; Twitter; AWeber; GetResponse; Mailchimp; 2Checkout; Braintree; Magento; Opencart; Prestashop; 3DCart; Shopify; CS-Cart; BigCommerce; Actinic; Fortune 3; Volusion; Core Commerce; X-Cart; Adobe Business Catalyst; Wordpress; Joomla; Drupal; Weebly; Adobe Business Catalyst; Wix; GoDaddy; Squarespace; Web.com; Expression Engine; Highrise; Nicereply; ProjectManager

  • What is this service generally used for?
  • High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals.

  • Does this service offer an API?
  • Yes, find the complete API reference on our website.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses yourbrowser.is
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Desk.com
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Regional Restrictions:
No restrictions.

Other:

Who uses LiveAgent
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Czech, Arabic, Catalan, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Indonesian, Hungarian, Italian, Japanese, Korean, Lithuanian, Macedonian, Latvian, Chinese, Dutch, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Slovak
Regional Restrictions:
No restrictions.
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