Compare yourbrowser.is vs bpm'online service vs Desk.com

Software Description:

Create a custom checker page, send it's URL to your customer and receive a full report on their browser the moment they open the link. Include your own variables in the URL to recognize the user.
Browser make & version, operating system, mobile device, screen resolution, current viewport, pixel ratio, color depth, JavaScript, Java, Flash, SIlverlight, cookies, IP address, geo-location, language, time zone, social login status (Facebook, Twitter, Google), ad blocker plugins, connection speed.

Software Description:

Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. The best choice for medium and large companies looking to deliver high-level service across multiple communication channels. A rich set of out-of-the-box processes allows managing customer requests and automating service operations by following pre-defined processes for customer care excellence.

Сustomer center

The best fit for companies that are looking to manage omni-channel communications.

Service enterprise

The best choice for medium and large companies looking to deliver high-level service across multiple communication channels

Features:

• Product Features
• 360° customer view
• Case management
• Problem management
• Service catalogue management
• Knowledge management
• Service level agreement
• Feedback management
• Omni-channel communications
• Field service
• Customer portal
• ITIL processe

Software Description:

Grow your business, not your support queue.

Desk.com is an online customer support application that offers everything fast-growing businesses need to provide great customer service.

Desk.com allows businesses to consolidate all of their customer service support data across email, websites and social services, and what’s more, businesses are then able to offer full company support with every employee having access to cases.

With Desk.com, businesses can also share their knowledge on a customizable self-service site where customers can find answers to their own questions.

Features:

Features:

• Project Management
• Inventory Tracking
• Supplier Management
• Scheduling
• Calendar Management
• Customer Management
• Dashboard
• Notifications
• Google Apps Integration
• Third-Party Plugins/Add-Ons
• Multi-User
• Lead Management
• Lead Scoring
• Data Export
• Data Import
• Batch Permissions & Access
• Data Visualization
• External Integrations
• Contact Management
• API
• Email Integration
• Contact Sharing

Features:

• API
• Chat
• Task Scheduling/Tracking
• Timesheets
• Email Integration

Summary:

• Custom variables

• Instant reports by email

• Custom checker pages with branding

• Detecting user browser and operating system (make, version, settings, plugins)

Summary:

No key features associated with this application.

Summary:

• Out-of-the-box support means you’re ready to start helping customers and managing cases within hours.

• Bring all of your customer service data together and get the insights you need to make smarter, more efficient decisions.

• Scale as you grow with easy upgrades to the Service Cloud when additional capabilities and customization become desirable.

• Help customers to help themselves with a self-service site built through Desk.com

FAQs:

Who are the main user groups of this service?

• Web Developers and SaaS Customer Service Consultants.

What is this service generally used for?

• For recognizing customer's browsing environment (browser, operating system, plugins, settings, etc.).

What platforms does this service support?

• Web browsers on all operating systems and devices.

What are some applications this service is commonly used in tandem with?

• Ticketing/helpdesk systems.

Does this service integrate with any other apps?

• A simple integration with some ticketing systems can be done by adding a "subject" variable to the URL, including a ticket number.

Does this service offer an API?

• Not yet, but we're working on it.

FAQs:

What is this service generally used for?

• Leverage built-in processes

  Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
  Manage omnichannel communications

  Personalize communications with your clients using bpm’online service.

  Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.

  Engaging interface that users love

  Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.

Does this service offer multi-user capability (e.g. teams)?

• Software offers multi-user capability.

What are some applications this service is commonly used in tandem with?

• Twitter,
  Facebook,
  Google Contacts and Calendars,
  LDAP,
  IMAP,
  MS Exchange,
  Google Maps,
  OpenStreetMap,
  MailChimp / Mandrill

Does this service offer guides, tutorials and or customer support?

• Support:

  Phone support
  Knowledge base
  Customer success management
  Academy
  Community
  ITIL/ITSM

Does this service offer an API?

• Bpm'online provides open configuration and extensive API to allow any customizations and integrations required for your business.

Who are the main user groups of this service?

• Enterprises
  Mid-size companies
  Startups
  Small companies

What platforms does this service support?

• Platforms: Android, iOS, Mac, Windows, Web-based.

FAQs:

No FAQs associated with this application.

Publisher:

Publisher:

Publisher:

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android

Other:

• Startups
• SMEs
• Enterprises

• Web App