Compare yourbrowser.is vs Decibel Insight vs Vision Helpdesk

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Crozscore:

64%
what is this?
39%
interest falling

Crozscore:

77%
what is this?
34%
interest rising

Crozscore:

81%
what is this?
92%
34%
interest rising
yourbrowser.is screenshot view 2 more Decibel Insight screenshot view 3 more Vision Helpdesk screenshot view 2 more

Software Description:

Create a custom checker page, send it's URL to your customer and receive a full report on their browser the moment they open the link. Include your own variables in the URL to recognize the user.
Browser make & version, operating system, mobile device, screen resolution, current viewport, pixel ratio, color depth, JavaScript, Java, Flash, SIlverlight, cookies, IP address, geo-location, language, time zone, social login status (Facebook, Twitter, Google), ad blocker plugins, connection speed.

Software Description:

Decibel Insight is customer experience analytics, trusted by marketers and web analysts in more than 50 countries worldwide.

Its advanced session replay, heatmap and form analytics software perfectly complements traditional web analytics, exposing the behaviour behind website metrics and making it easy to see how to boost overall performance.

Forensically examine what your visitors see, where they scroll, what they click and why they convert; understand what to do next to improve user experience and smooth the conversion journey. Fast, reliable, and totally secure, Decibel Insight is the smart choice for customer experience analytics.

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Features:

Features:

  • Analytics
  • Data Visualization

Features:

  • Scheduling
  • Supplier Management
  • Batch Permissions & Access
  • Multi-User
  • Project Management
  • Third-Party Plugins/Add-Ons
  • Calendar Management
  • External Integrations
  • 2-Factor Authentication
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Summary:

  • Custom variables

  • Instant reports by email

  • Custom checker pages with branding

  • Detecting user browser and operating system (make, version, settings, plugins)

Summary:

  • Conversion Funnels

  • Visitor Session Replay

  • Dynamic Heatmaps

  • Form Analytics

  • Advanced Segmentation

  • Error Reporting

Summary:

  • Multi Channel Help Desk

  • Multi Brand Help Desk

  • Ticket Billing

  • Task Management

  • Help Desk Gamification and more..

  • Workflow Management

  • SLA and Escalation

  • Blabby - Staff Collaboration

  • Incident Management

  • Knowledgebase Management

FAQs:

    Who are the main user groups of this service?
  • Web Developers and SaaS Customer Service Consultants.

  • What is this service generally used for?
  • For recognizing customer's browsing environment (browser, operating system, plugins, settings, etc.).

  • What platforms does this service support?
  • Web browsers on all operating systems and devices.

  • What are some applications this service is commonly used in tandem with?
  • Ticketing/helpdesk systems.

  • Does this service integrate with any other apps?
  • A simple integration with some ticketing systems can be done by adding a "subject" variable to the URL, including a ticket number.

  • Does this service offer an API?
  • Not yet, but we're working on it.

FAQs:

    No FAQs associated with this application.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Social media: Facebook, Twitter, LinkedIn
    Live chat: Userlike, Livechat Inc, Com100, Livezilla
    Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
    VOIP: Twillio
    CMS: Joomla, WordPress, Drupal
    Payment gateways: Paypal and Authorize.net
    Billing software: WHMCS, Hostbill, Freshbooks
    Email: Google Hosted emails, Exchange Servers and more

  • Does this service offer multi-user capability (e.g. teams)?
  • YES

  • Does this service offer guides, tutorials and or customer support?
  • YES

  • Who are the main user groups of this service?
  • Any business that wish to offer customer service support.

  • Does this service integrate with any other apps?
  • Vision Helpdesk integrates with several 3rd party apps

  • Does this service offer an API?
  • YES

  • What platforms does this service support?
  • Web Based Software and Mobile apps like IOS, Windows Phone and Android App

  • What is this service generally used for?
  • Managing customer support
    Managing IT support
    Task management

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Boston
Employees:
51-200
Likes:
138
Followers:
3.17k

Publisher:

Founded:
-
Based in:
Nasik
Employees:
-
Likes:
21k
Followers:
1.58k

Other:

Who uses yourbrowser.is
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Decibel Insight
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Vision Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
Italian, Turkish, Portuguese, Russian, Polish, Spanish, Dutch, French, English
Regional Restrictions:
No restrictions.
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