Compare yourbrowser.is vs Boldchat vs bpm'online service

Software Description:

Create a custom checker page, send it's URL to your customer and receive a full report on their browser the moment they open the link. Include your own variables in the URL to recognize the user.
Browser make & version, operating system, mobile device, screen resolution, current viewport, pixel ratio, color depth, JavaScript, Java, Flash, SIlverlight, cookies, IP address, geo-location, language, time zone, social login status (Facebook, Twitter, Google), ad blocker plugins, connection speed.

Software Description:

BoldChat is provider of live chat services that can be used by businesses of all sizes
It offers online and offline message systems, the ability to force webpages, auto-invite, hotkey canned messages; features like user-defined folders, user-defined statuses, auto-thread emails and many more.
The BoldChat live chat client is characterized by its clean and professional look, which is customizable to match the aesthetics of user's website.

Software Description:

Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. The best choice for medium and large companies looking to deliver high-level service across multiple communication channels. A rich set of out-of-the-box processes allows managing customer requests and automating service operations by following pre-defined processes for customer care excellence.

Сustomer center

The best fit for companies that are looking to manage omni-channel communications.

Service enterprise

The best choice for medium and large companies looking to deliver high-level service across multiple communication channels

Features:

• Product Features
• 360° customer view
• Case management
• Problem management
• Service catalogue management
• Knowledge management
• Service level agreement
• Feedback management
• Omni-channel communications
• Field service
• Customer portal
• ITIL processe

Features:

Features:

• API
• Chat

Features:

• Project Management
• Inventory Tracking
• Supplier Management
• Scheduling
• Calendar Management
• Customer Management
• Dashboard
• Notifications
• Google Apps Integration
• Third-Party Plugins/Add-Ons
• Multi-User
• Lead Management
• Lead Scoring
• Data Export
• Data Import
• Batch Permissions & Access
• Data Visualization
• External Integrations
• Contact Management
• API
• Email Integration
• Contact Sharing

Summary:

• Custom variables

• Instant reports by email

• Custom checker pages with branding

• Detecting user browser and operating system (make, version, settings, plugins)

Summary:

• Proactive Live Chat: Proactive chat is the ability to target a website visitor and then, using visual cues and coordinated sound effects, to deliberately invite that visitor to engage in a live chat interaction.

• Customer Support Tools: Follow Visitor Browsing; Searchable Canned Messages; Chat/Visitor History; Supervisor Tools; SLA Reporting; Predictive Canned Messaging.

• Website Visitor Tracking: By placing a small snippet of code on their website pages, users can see instantly and in real time, who's on the site.

• Proactive Invitations: The data collected from the visitor tracking feature is utilized in the creation of invitation rules. Different rules can be created to target specific types of buyers, specific areas of the website, and specific locations in the sales funnel.

• Routing: Administrators set up departments, folders, and permission groups in order to route incoming work to a desired destination.

• Reporting Engine: BoldChat products include tools that facilitate the rapid transformation of all data into actionable information.

Summary:

No key features associated with this application.

Pricing:

• Credit card required: N/A

• Pro: $599 agent/year.
  Premier: Pricing on request.
  Enterprise: Pricing on request.

FAQs:

Who are the main user groups of this service?

• Web Developers and SaaS Customer Service Consultants.

What is this service generally used for?

• For recognizing customer's browsing environment (browser, operating system, plugins, settings, etc.).

What platforms does this service support?

• Web browsers on all operating systems and devices.

What are some applications this service is commonly used in tandem with?

• Ticketing/helpdesk systems.

Does this service integrate with any other apps?

• A simple integration with some ticketing systems can be done by adding a "subject" variable to the URL, including a ticket number.

Does this service offer an API?

• Not yet, but we're working on it.

FAQs:

Does this service offer guides, tutorials and or customer support?

• They offer Free Premium 24/7 Support.

What is this service generally used for?

• It is generally used as a live communication software.

What platforms does this service support?

• The application is easily installed and accessible via PC software, the online interface, or through their iPhone app.

Does this service integrate with any other apps?

• It integrates with: Salesforce, Active Assist, Geofluent, Google Analytics, etc,

Does this service offer an API?

• BoldChat’s Integration API allows connection with a wide variety of external applications (such as CRM/Ticketing, etc.)

Who are the main user groups of this service?

• The main users of this service are webstores.

FAQs:

What is this service generally used for?

• Leverage built-in processes

  Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
  Manage omnichannel communications

  Personalize communications with your clients using bpm’online service.

  Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.

  Engaging interface that users love

  Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.

Does this service offer multi-user capability (e.g. teams)?

• Software offers multi-user capability.

What are some applications this service is commonly used in tandem with?

• Twitter,
  Facebook,
  Google Contacts and Calendars,
  LDAP,
  IMAP,
  MS Exchange,
  Google Maps,
  OpenStreetMap,
  MailChimp / Mandrill

Does this service offer guides, tutorials and or customer support?

• Support:

  Phone support
  Knowledge base
  Customer success management
  Academy
  Community
  ITIL/ITSM

Does this service offer an API?

• Bpm'online provides open configuration and extensive API to allow any customizations and integrations required for your business.

Who are the main user groups of this service?

• Enterprises
  Mid-size companies
  Startups
  Small companies

What platforms does this service support?

• Platforms: Android, iOS, Mac, Windows, Web-based.

Publisher:

Publisher:

Publisher:

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other:

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android