Compare YoHe vs Survicate vs UseResponse

About YoHe

YoHe is a platform that has all the feedback tools that you need. We help to find out about all the problems that your clients experience while using your service. YoHe is also a team of experts who can highlight the most critical issues, prioritize them and come up with solutions.

Collect feedback and merge it with client data to quickly analyze your digital experience and improve your communication with customers.

About Survicate

Survicate is a powerful survey, NPS and feedback management software that helps you capture more customer feedback and deliver a better customer experience. Survicate offers:

• website, web app and in-product (in-app) surveys
• email and link surveys
• mobile app surveys for Android and iOS.

Survicate also offers two standalone products:

• Feedback Hub for managing customer feedback from multiple sources in one place
• Feedback Button for collecting quick website feedback with an always-visible website button

Survicate has native integrations with the tools you love and use such as Intercom, HubSpot, Slack, Google Sheets, Google Analytics, Mailchimp, Marketo, and more, allowing you to send survey responses where you need them most and push data from your favorite tools.

On its free plan, Survicate offers 100 survey responses per month, unlimited users, unlimited surveys, unlimited number of questions, unlimited question types (including NPS, CSAT, CES), all survey channels (web, email, mobile), and countless native integrations. That's "asking" made easy!

Using the suite of all-channel feedback solutions offered by Survicate, customers can increase referrals, improve acquisition rates, reduce churn, build better products, turn detractors into promoters and customers into repeat customers. Get more customer feedback, make smarter decisions.

About UseResponse

With UseResponse, you can organize customer feedback community around your products or services, capture ideas, questions or problems, let customers vote for them and build product development roadmaps based on the provided feedback.

Helpdesk ticketing system allows you to provide support to customers from various channels including email, an embeddable widget, contact form, and API.

Knowledgebase helps you organize articles and FAQs inside the help center, providing customers with self-service and making your support tool more effective.

Reply instantly with Live Chat including channels such as FB Messenger, Skype, Widget, Telegram, Line, WhatsApp, and more, or use chat automation and chatbots.

Features

• Analytics
• API
• Calendar Management
• Contact Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Google Apps Integration
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Call Tracking
• Softphone
• Review Monitoring
• Net Promoter Score

Features

• Analytics
• API
• Calendar Management
• Contact Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Google Apps Integration
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Call Tracking
• Softphone
• Review Monitoring
• Net Promoter Score

Features

• Analytics
• API
• Calendar Management
• Contact Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Google Apps Integration
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Call Tracking
• Softphone
• Review Monitoring
• Net Promoter Score

Summary

No key features associated with this application.

Summary

• Multi-channel surveys: website surveys, email surveys, mobile app surveys

• Unlimited users on each plan to encourage collaboration and team engagement

• Unlimited surveys and questions in a survey so you get as much feedback as possible

• Engage the right people, at the right time with contextual surveys and a wealth of targeting options

• Set up surveys effortlessly with an intuitive survey creator - no coding.

• Apply conditional logic (branching) to always ask spot-on questions

• Create brand-friendly surveys that feel like part of your website or product

• Pull data from the tools you love and push survey responses where you need them most with 15+ native integrations.

• Monitor customer feedback with easy-to-use dashboards and reports

• Choose from 15 questions types and 125 survey templates including NPS, CSAT, CES

Summary

• 10+ Support Channels

• 100% Customization - UI / Modules

• SaaS and Self-Hosted Option

• Instant Support

• Extended Analytics & Reports

• Widgets Embedded on Any Page

• Capture Users Feedback

• Integrations with Other Popular Services

• Custom Development Upon Request

• Wide Range of Instruments for Customer Self-Service

Pricing

Pricing

Pricing

FAQs

No FAQs associated with this application.

FAQs

Does this service integrate with any other apps?

• Intercom, HubSpot, Slack, Google Sheets, Google Analytics, ActiveCampaign, Segment, Mailchimp, FullStory, Klaviyo, Drip, Marketo, Salesforce, Pardot, and more.

  Available for custom integrations: Zapier and webhooks.

What is this service generally used for?

• Collecting customer feedback at every stage of the customer journey and each customer touchpoint.

  Gathering feedback by running targeted website and web app surveys, sending email surveys and running surveys inside mobile apps. Business can then act on customer insights thanks to countless native integrations. Use cases include running follow-up, feedback-based marketing campaigns that drive business growth, for example driving referrals and positive reviews after identifying NPS promoters.

Who are the main user groups of this service?

• Companies of all sizes that value customer feedback and want to become a customer-centric business because they see it as a growth opportunity. Companies that want to act on customer feedback and capitalize on it.

  Some personas using Survicate include, but are not limited to, the following roles: Marketing, Product or CS people, particularly Insights Managers, Digital and Product Marketing specialists, Product Managers, User Researchers, UX specialists, Customer Success Specialists, and more.

Does this service offer guides, tutorials and or customer support?

• Yes, Survicate offers blog, Knowledge Base, webinar and demo resources.

What are some applications this service is commonly used in tandem with?

• Intercom, HubSpot, ActiveCampaign, Slack, Google Sheets, Google Analytics.

Does this service offer an API?

• Yes.

Does this service offer multi-user capability (e.g. teams)?

• Yes, Survicate offers unlimited users on each plan, including the free plan, to encourage collaboration.

FAQs

Does this service integrate with any other apps?

• UseResponse Integrates with Jira, Salesforce, Confluence, Slack, Hubspot, Zapier, Azure DevOps and other.

What is this service generally used for?

• 1. UseResponse Feedback system's objective is to regularly collect feedback from customers and users of companies' solutions in order to guide further evolution and developments on the products sold. UseResponse helps to create customer feedback communities to collaborate, enhance and prioritize ideas for further implementation.

  2. UseResponse Help Desk Ticketing system is generally used to handle all the customer communications and manage all the requests from the moment they were received to the moment they were resolved. Automation and smart rules allow you to increase the efficiency of your support team, automate the flows, avoid agent collisions, and reduce the workload of your support department.
     The system creates an omnichannel communication platform allowing to keep and organize all the communications from various channels (email, support center, social media, live chat, messengers) in one single place.

Who are the main user groups of this service?

• UseResponse support & feedback system works well both for small and medium-sized companies to enterprise organizations.
  Companies from various industries such as IT, Banking and Financial Institutions, HR, Real Estate, Educational Institutions, and non-profit organizations can benefit from our support desk ticketing software.

What are some applications this service is commonly used in tandem with?

• UseResponse can be used as stand-alone solutions:
  * Customer Feedback
  * Help Desk with Live Chat
  * Knowledge Base
  or as a combined suite

Does this service offer multi-user capability (e.g. teams)?

• Yes, UseResponse allows managing user Roles and Teams.

Does this service offer guides, tutorials and or customer support?

• The service offers an extensive documentation knowledge base with guides and tutorials, as well as video tutorials. As well as free consultations and installation assistance is offered via support center, phone, email, live chat.

Does this service offer an API?

• Integrate UseResponse with other of your services using RESTful API.

Vendor Information

Vendor Information

Vendor Information

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android

Other

• SMEs
• Agencies
• Enterprises

• Web App