Compare XenCALL vs DG Card vs VICIdial

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XenCALL screenshot view 3 more DG Card screenshot view 6 more VICIdial screenshot

Software Description:

XenCALL provides a cloud software for contact centers, telemarketers and appointment setters. It combines CRM and dialing tools for small and medium-sized businesses. The XenCALL predictive dialer facilitates millions of sales calls every month between our clients and their customers.

Find value in XenCALL with the following benefits:

  • Month-to-Month Commitment
  • Free Demo
  • 24-Hour Deployment Window
  • No-Obligation Trial Period
  • No Long-Term Contracts

Software Description:

DG Card is a true virtual business card that replaces the need for relying on the old-fashioned paper cards!

With DG Card literally always at your fingertips via your smartphone, PC, MAC, laptop, and tablet, you will have all of your contacts, business and personal, grouped for quick and easy retrieval.

DG Card has been developed to solve the waste of time problem we all have when seeking to find someone's contact information, even for those with whom we have not had contact with for some time.

DG Card relieves the pressure of finding your contacts on their social media networks… DG Card will search to find your contact's public social media information to add to their DG Card virtual information.

Unlike a drawer full of paper business cards that get jumbled into a mess of often outdated information, DG Card works to keep contact information updated via a cloud-based service.

DG Card is the New Digital Address Book: It is a cloud-based, 100% personalized, always updated, always available and an interactive virtual business card.

The DG Card app allows you to keep contacts in your personal cloud to always have with you to retrieve on any of your technology platforms. Keeping easy access to contacts when changing between a smartphone and your other tech platforms is simple: get immediate access to your DG Card contacts with no need to do anything.

With powerful personalization tools, the interactive DG Card allows you to design a card with infinite designs and photos, along with all contact information and direct links to DG Card social networks. DG Card also allows you to use a voice dictation system to input info in smartphones.

With human memory being very visual, DG Card includes photos, making it easy to remember the DG Card of a contact. In addition, the simplicity of this app allows you to tag all received cards in a very simple manner, to have them classified in order to search by any field.

With DG Card you will have all information that your contact wants to share at a simple click. With the totally interactive DG Card just click on any field and it will open immediately. The DG Card gives direct access, with no time waste, to phone call, e-mail, messaging systems, social networks, and even navigate to a contact's address.

DG Card is an alive card. Each time there is a change in any contact's data, photo or design, your card will also instantly update the change. Absolutely all data of your contacts will be always updated; for the entire life of your DG Card!

With DG Card finally, all your contacts are available at a simple click, wherever you are and wherever your contacts are. Likewise, your contacts will also be able to find you despite any change in your life's data.

Your DG Card app address book is always available on all of your devices with all visual information and fast access to your contacts.

DG Card is totally personal and works with the same privacy that the almost obsolete paper business cards do: only those who you want to have your DG Card will have access.

Software Description:

VICIdial is an enterprise-class, open source, contact center suite in use by many large call centers around the world. It has over fourteen thousand (14,000) registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over twenty-five thousand (25,000) times in the last year alone.

VICIdial has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents, as well as inbound emails and website chat messages coming in from customers. It is capable of inbound, outbound, and blended phone call handling. VICIdial even allows you to have agents logged in from remote locations. The agent screen is available in sixteen (16) different languages, with options to make your own translations as well.

VICIdial is extremely flexible and scalable. A large VICIdial installation can handle over two million (2,000,000) phone calls per day, with over five hundred (500) agents handling calls and internet communications from customers. There are also over two thousand (2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.

Features:

  • Click-to-Dial
  • Softphone
  • Call Disposition
  • Call Tracking
  • Chat
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Dashboard
  • Scheduling
  • Calendar Management
  • Lead Management
  • Multi-User
  • Notifications
  • Contact Sharing
  • Data Export
  • Data Import
  • Data Visualization
  • API
  • Contact Management
  • Email Integration

Features:

  • Click-to-Dial
  • Audience Targeting
  • SAP Integration
  • Data Visualization
  • Lead Management
  • Supplier Management
  • Customer Management
  • Social-Media Integration
  • Data Export
  • Brand Management
  • Data Import
  • External Integrations
  • Multi-User
  • Notifications
  • Google Apps Integration
  • API
  • Contact Management
  • Email Integration
  • Contact Sharing

Features:

  • Third-Party Plugins/Add-Ons
  • Softphone
  • Call Tracking
  • Call Disposition
  • Click-to-Dial
  • Chat
  • Dashboard
  • Customer Management
  • External Integrations
  • Scheduling
  • Lead Management
  • Multi-User
  • Contact Management
  • Data Visualization
  • Email Integration
  • API
  • Data Export
  • Data Import

Summary:

  • XenCALL is an all-in-one CRM and VoIP platform, fully browser-based with no downloads required.

  • Optimize your call center with the best sales technology possible.

  • Ideal for contact centers, telemarketers and appointment setters to improve outbound sales.

  • Increase telemarketing sales with predictive dialing by up to 300% over one-to-one dialing.

  • XenCALL is the only major dialer provider with a live, interactive map of your sales floor.

  • Benefit from live, in-house technical support at no extra cost.

  • Consolidate analytics, omnichannel routing, and workforce optimization to unify your customer experience.

  • XenCALL's built-in CRM seamlessly integrates with your dialing activity to better manage your leads and customers.

Summary:

  • The SaaS solution to old-fashioned business cards.

  • Always up-to-date information.

  • 100% Personalized to you.

  • Everything at a click.

  • Send and receive DG Cards by any method.

  • Freemium software with 4 Versions: Free, Premium, Corporate and Retail.

  • Possibility to send team communications in the Corporate and Retail versions.

  • All contacts automatically available for the company in the Corporate version.

  • Import data of all employees from an excel file in the Corporate version.

Summary:

  • Predictive dialer

  • Inbound, Outbound blended call handling

  • Inbound email

  • Customer website live chat

  • Call recording

  • Web-based

  • Several integration options including APIs

Month-to-Month


Per User, Per Month
Included in plan:
  • Inbound/Outbound Dialing
  • Unlimited Data Storage
  • Call Recordings
  • Built-in CRM
  • Appointment Setting
  • Live, In-House Technical Support

Free

Free
Included in plan:
  • Smart contact filtering.
  • Send DG Card requests to mobile contacts.
  • Share your DG Card through a range of platforms.
  • Quickly capture other DG Cards using the QR code.
  • Forward on other DG Cards.
  • Easily reciprocate a DG Card exchange.
  • SPAM reporting ability.
  • Direct call from the contacts screen.
  • Direct access to all the fields that have been defined by the user.
  • Export data of a DG Card to Contacts.
  • Supports 15 languages - DG Card recipient will see all information displayed in their own chosen language.
  • Create or Modify the design of your DG Card.
  • Import your data from LinkedIn, Facebook, Google or from VCR QR.
  • Store up to 50 DG Cards.

Premium

$9.35
1 user(s) / year
Included in plan:
  • Everything from the Free package, plus:
  • Unlimited storage of DG Cards.

Retail

$95.00
1 user(s) / year
Included in plan:
  • Everything from the Free package, plus:
  • Create and send up to 12 messages/year to everybody who has the Retail DG Card
  • Unlimited storage of DG Cards.
  • Printable QR code to show in menus, reception, show windows, doors...

Corporate


1 user(s) / year
Included in plan:
  • All the features from the Free package, plus:
  • Corporate Administrators given primary access and editing rights.
  • Create and send messages to contact groups.
  • Search for any employee within the company.
  • Auto-generation of employee DG Cards.
  • Export all employee contacts to Excel.
  • Corporate Administrators can search for any contact of any employee.
  • Unlimited storage of DG Cards for all employees.
  • Employees and Admins can create various Tags for received DG Cards.

Hosted Service

$400.00
1 server(s) / month
Included in plan:
  • dedicated hardware
  • 1 hour per month included support

Paid Support

$200.00
per hour
Included in plan:
  • 24/7 service
  • From the creators of VICIdial

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes, both administrative and user accounts for multiple agents are available.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, complimentary training is provided during the onboarding process and all clients retain access to live, in-house technical support at no extra cost.

  • Does this service integrate with any other apps?
  • Adobe Sign, Amazon Web Services, Authorize.Net, ClickSend, Contact Center Compliance, Dropbox, Google Calendar, Google Maps, Gmail, Limelight Networks, Moneris Solutions, Stripe, Trulia, TrustedTPV and VoiceLog.

  • Does this service offer an API?
  • XenCALL's API capabilities allow for custom integrations and product features for any need.

  • What is this service generally used for?
  • Inbound/outbound dialing, appointment setting, customer management, appointment setting.

  • Who are the main user groups of this service?
  • Contact centers, telemarketers, appointment setters.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes, it does.

  • What platforms does this service support?
  • Web (PC and MAC), iOs and Android.

  • What is this service generally used for?
  • It is the digital interactive shape of the traditional carton business cards, and is used to compile all your contact information in a centralized, web-accessed place.

  • Who are the main user groups of this service?
  • This is a service for anyone and everyone that uses business cards. Most commonly used by companies; both enterprises (Corporate Version) and hotels, shops, restaurants... (Retail Version).

  • What are some applications this service is commonly used in tandem with?
  • Whatsapp. Skype, Facebook Messanger, Linkedin, Twitter, Line, Wechat, Hangouts, Gmail.

  • Does this service integrate with any other apps?
  • Yes. With Whatsapp. Skype, Facebook, Facebook Messanger, Linkedin, Twitter, Line, Wechat, Hangouts, Gmail.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes, VICIdial allows for up to thousands of users on the system.

  • Does this service offer an API?
  • Yes, VICIdial offers both APIs and HTTP Push agent events.

  • What are some applications this service is commonly used in tandem with?
  • CRM solutions are commonly used with VICIdial.

  • What platforms does this service support?
  • VICIdial is web-based, so users on all platforms can access and use the solution. The server components run on Linux.

  • What is this service generally used for?
  • Companies requiring a contact center solution.

  • Does this service offer guides, tutorials and or customer support?
  • There are many guides and tutorials available, and we also offer customer support.

  • Does this service integrate with any other apps?
  • Yes, VICIdial can integrate with many CRM applications and many other applications through it's APIs and push event notifications.

  • Who are the main user groups of this service?
  • Companies that are looking for a full-featured contact center solution without vendor lock-in or end-of-life of the software solution.

    You can use on your own hardware or host in our private VICIhost cloud service.

Publisher:

Founded:
-
Based in:
Vancouver
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
4.95k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses XenCALL
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses DG Card
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Spanish, French, German, Portuguese, Italian, Arabic, Hindi, Russian, Chinese, Japanese, Indonesian, Korean, Turkish, Czech
Regional Restrictions:
No restrictions.

Other:

Who uses VICIdial
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Danish, German, Italian, English, Spanish, Portuguese, Russian, Japanese, Chinese, Swedish, Dutch, Polish, Greek, Slovak, French
Regional Restrictions:
No restrictions.
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