Compare XenCALL vs Aspect Via vs ipSCAPE

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Crozscore:

78%
what is this?
84%
24%
interest rising

Crozscore:

82%
what is this?
45%
interest rising

Crozscore:

50%
what is this?
28%
interest falling
XenCALL screenshot view 3 more Aspect Via screenshot view 5 more ipSCAPE screenshot

Software Description:

XenCALL provides a cloud software for contact centers, telemarketers and appointment setters. It combines CRM and dialing tools for small and medium-sized businesses. The XenCALL predictive dialer facilitates millions of sales calls every month between our clients and their customers.

Find value in XenCALL with the following benefits:

  • Month-to-Month Commitment
  • Free Demo
  • 24-Hour Deployment Window
  • No-Obligation Trial Period
  • No Long-Term Contracts

Software Description:

The cloud-based Customer Engagement software manages customer interactions, workforce, and self-service. The platform is an all-in-one solution for the entire enterprise around their customer engagement.

The platform's voice recording and quality management capabilities empower contact centers to catch and assess all customer interactions.

Software Description:

Australian-owned ipSCAPE invented cloud contact centre SaaS more than a decade ago, pioneering an entire industry. Copycats have come and gone, but ipSCAPE has continued to grow, adding clients around the globe.

The unique ipSCAPE platform makes it quick and easy for companies to deliver legendary customer service, scaling up or down in real-time. Clients also enjoy 24/7 customer support from our Australian-based English-language service team.

Features:

  • Click-to-Dial
  • Softphone
  • Call Disposition
  • Call Tracking
  • Chat
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Dashboard
  • Scheduling
  • Calendar Management
  • Lead Management
  • Multi-User
  • Notifications
  • Contact Sharing
  • Data Export
  • Data Import
  • Data Visualization
  • API
  • Contact Management
  • Email Integration

Features:

  • SAP Integration
  • Click-to-Dial
  • Data Import
  • Data Export
  • External Integrations
  • API
  • Call Tracking
  • Calendar Management
  • Notifications
  • Scheduling
  • Dashboard
  • Contact Management
  • Chat

Features:

  • Call Disposition
  • Softphone
  • Scheduling
  • Lead Management
  • Data Visualization
  • Contact Sharing
  • Notifications
  • External Integrations
  • Custom Data Forms
  • SAP Integration
  • Click-to-Dial
  • Call Tracking
  • Multi-User
  • Data Export
  • Data Import
  • Email Integration
  • Contact Management
  • API
  • Dashboard
  • Chat

Summary:

  • XenCALL is an all-in-one CRM and VoIP platform, fully browser-based with no downloads required.

  • Optimize your call center with the best sales technology possible.

  • Ideal for contact centers, telemarketers and appointment setters to improve outbound sales.

  • Increase telemarketing sales with predictive dialing by up to 300% over one-to-one dialing.

  • XenCALL is the only major dialer provider with a live, interactive map of your sales floor.

  • Benefit from live, in-house technical support at no extra cost.

  • Consolidate analytics, omnichannel routing, and workforce optimization to unify your customer experience.

  • XenCALL's built-in CRM seamlessly integrates with your dialing activity to better manage your leads and customers.

Summary:

  • Live chat

  • Churn management

  • Analytics

  • Customer experience management

  • Self service portal

  • Real time reporting

  • IVR / voice recognition

  • CRM integration

  • Request assignment

  • Workflow management

Summary:

    No key features associated with this application.

Month-to-Month


Per User, Per Month
Included in plan:
  • Inbound/Outbound Dialing
  • Unlimited Data Storage
  • Call Recordings
  • Built-in CRM
  • Appointment Setting
  • Live, In-House Technical Support

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes, both administrative and user accounts for multiple agents are available.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, complimentary training is provided during the onboarding process and all clients retain access to live, in-house technical support at no extra cost.

  • Does this service integrate with any other apps?
  • Adobe Sign, Amazon Web Services, Authorize.Net, ClickSend, Contact Center Compliance, Dropbox, Google Calendar, Google Maps, Gmail, Limelight Networks, Moneris Solutions, Stripe, Trulia, TrustedTPV and VoiceLog.

  • Does this service offer an API?
  • XenCALL's API capabilities allow for custom integrations and product features for any need.

  • What is this service generally used for?
  • Inbound/outbound dialing, appointment setting, customer management, appointment setting.

  • Who are the main user groups of this service?
  • Contact centers, telemarketers, appointment setters.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What platforms does this service support?
  • Aspect Via is a cloud-based software.

  • Who are the main user groups of this service?
  • Main users of Aspect Via are organizations with 100 or more concurrent and named users.

  • Does this service offer an API?
  • Yes, Aspect Via offers API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service integrate with any other apps?
  • Integrations: Siebel, SAP, PeopleSoft, SalesForce, and social media platforms.

  • What is this service generally used for?
  • This service is generally used for Customer Engagement Management.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes - 24/7 Customer Support and Training.

  • Does this service offer an API?
  • Yes.

  • Does this service integrate with any other apps?
  • We offer CRM CTI adaptors for Salesforce, Zendesk, and Service now.

  • What platforms does this service support?
  • cloud based contact centre software solution

  • What is this service generally used for?
  • Contact centre service (Outbound, Inbound, Email, Web Chat, Call Recording, Business Intelligence, Integration, IVR, Reporting etc.)

  • Who are the main user groups of this service?
  • Contact Centres

Publisher:

Founded:
-
Based in:
Vancouver
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Phoenix
Employees:
1001-5000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses XenCALL
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Aspect Via
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Japanese, Chinese, English, Spanish, Portuguese, German
Regional Restrictions:
No restrictions.

Other:

Who uses ipSCAPE
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
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