XenCALL provides a cloud software for contact centers, telemarketers and appointment setters. It combines CRM and dialing tools for small and medium-sized businesses. The XenCALL predictive dialer facilitates millions of sales calls every month between our clients and their customers.
Find value in XenCALL with the following benefits:
24-Hour Deployment Window
No-Obligation Trial Period
No Long-Term Contracts
Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms.
The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center.
Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics.
Five9 is able to integrate with hundreds of third-party applications.
The cloud-based Customer Engagement software manages customer interactions, workforce, and self-service. The platform is an all-in-one solution for the entire enterprise around their customer engagement.
The platform's voice recording and quality management capabilities empower contact centers to catch and assess all customer interactions.
Batch Permissions & Access
XenCALL is an all-in-one CRM and VoIP platform, fully browser-based with no downloads required.
Optimize your call center with the best sales technology possible.
Ideal for contact centers, telemarketers and appointment setters to improve outbound sales.
Increase telemarketing sales with predictive dialing by up to 300% over one-to-one dialing.
XenCALL is the only major dialer provider with a live, interactive map of your sales floor.
Benefit from live, in-house technical support at no extra cost.
Consolidate analytics, omnichannel routing, and workforce optimization to unify your customer experience.
XenCALL's built-in CRM seamlessly integrates with your dialing activity to better manage your leads and customers.
CTI & Screen Pop
IVR (Interactive Voice Response)
ACD (Automatic Call Distributor)
Campaign & List Management
Customer experience management
Self service portal
Real time reporting
IVR / voice recognition
Per User, Per Month
Included in plan:
Unlimited Data Storage
Live, In-House Technical Support
Does this service offer multi-user capability (e.g. teams)?
Yes, both administrative and user accounts for multiple agents are available.
Does this service offer guides, tutorials and or customer support?
Yes, complimentary training is provided during the onboarding process and all clients retain access to live, in-house technical support at no extra cost.
Does this service integrate with any other apps?
Adobe Sign, Amazon Web Services, Authorize.Net, ClickSend, Contact Center Compliance, Dropbox, Google Calendar, Google Maps, Gmail, Limelight Networks, Moneris Solutions, Stripe, Trulia, TrustedTPV and VoiceLog.
Does this service offer an API?
XenCALL's API capabilities allow for custom integrations and product features for any need.