X5 Cloud Contact Center is built to power outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset, and internet connection. Great for businesses with 5-150 agents. Ask about our built-in apps for the lead generation industry, advance call tracking, and broadcast (Voice Messaging, Ringless Voicemail, Text Campaigns and more).
About TrackOne
Feature Benefits
Handle Order Acquisition, Processing and Dispatch
Real-time monitoring and live tracking of workforce
Manage attendance of your workforce for easy payroll
Collect Payments via multiple modes, send invoices and manage your finances
Data Processing and Analytics with custom reporting
Automate workflows and tasks with advanced A.I. Engine
Web and App based dashboard to manage orders, assign tasks and oversee workforce.
Mobile Apps to manage service requests. Secure communication channel with management and customers.
Advanced automation engine to intelligently allocate tasks and reduce manual guess work.
Features
API
External Integrations
Multi-User
Notifications
Scheduling
Call Recording
Custom Data Forms
Call Tracking
Call Disposition
Click-to-Dial
Features
Accounts Payable
Accounts Receivable
API
Batch Permissions & Access
Budgeting
Calendar Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Expense Tracking
External Integrations
Forecasting
General Account Ledger
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Password & Access Management
Payroll
Project Management
Scheduling
Supplier Management
Tax Management
Third-Party Plugins/Add-Ons
Travel Management
Summary
Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.
We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.
X5 Cloud Contact Center is a flexible cloud-based solution, requiring agents to only have a computer, headset, and internet connection.
Make data driven decisions based on call completion and agent efficiency reports to increase campaign performance. X5 Cloud Contact Center is TCPA, FCC, and CRTC compliant when used correctly.
Voicepath, Designed to guide agents through conversations, VoicePath allows you to easily develop audio responses for inbound and outbound calls. Using VoicePath, agents are guided through conventional logic to navigate all potential call outcomes. Agents can simply press a number on their keyboard or screen to trigger custom pre-recorded dialogue, back and forth with customers.
VoiceAnalytics brings advanced world-class speech-to-text technology to Cloud Contact Center. Features include keyword spotting, transcription and archiving.
Enable Admins and Supervisors to stay connected from the floor, at home, or on-the-go.
Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost.
A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models.
Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.
Summary
Optimise your workforce - Efficiently manage your field workforce by increasing utilization.
Reduce Operational costs - Reduce costs by streamlining and taking control over your operations.
Automate your workflows - Eliminate redundant manpower by automating redundant tasks and workflows.
Pricing
Credit card required: N/A
Free 14-day trial available
Basic plan
$8.00
1 user(s) / month
Included in plan:
Minimum plan $8-$12
FAQs
What platforms does this service support?
Mobile app, Chrome and Firefox.
Does this service offer multi-user capability (e.g. teams)?
Yes.
What are some applications this service is commonly used in tandem with?
Created for the lead gen industry, both Beacon and LeadBeam are powerful apps that work with X5 Cloud Contact Center. Or use an open API to integrate other popular software that your businesses relies on.
Does this service offer guides, tutorials and or customer support?
96-100% Satisfaction for customer support rated by Zendesk.
Does this service integrate with any other apps?
We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.
Salesforce, Zendesk, Hubspot, SugarCRM, Onsite CRM, LeadMailbox, Zapier, BASE, Infustionsoft., National Data Systems, Insellerate, Velocify.
What is this service generally used for?
X5 Cloud Contact Center is built to power inbound and outbound communication for contact centers, marketing and sales teams.
Does this service offer an API?
Yes.
Who are the main user groups of this service?
Contact Centers and Small to Midsize Businesses.
FAQs
Who are the main user groups of this service?
SME (Small and Medium size enterprise) & Start-ups,
Hyperlocal services (household services, laundry, beauty),
Last mile delivery (Retail, eCommerce),
On ground sales management (Pharma),
On ground sales management and Field services (Insurance)
Does this service offer an API?
Yes
What platforms does this service support?
Cloud Dashboard, Workforce App, A.I. Engine, Customer Mobile App
What is this service generally used for?
Order Management
Real Time Tracking
Attendance Tracking
Billing & Payments
Advanced Reporting
Process Automation
Does this service offer guides, tutorials and or customer support?
Yes.
We also offer a training for the workforce of an enterprise
Does this service integrate with any other apps?
It helps in building an app
Does this service offer multi-user capability (e.g. teams)?
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