Compare X5 vs KiteDesk vs Toky

Software Description:

X5 Cloud Contact Center is built to power outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset, and internet connection. Great for businesses with 5-150 agents. Ask about our built-in apps for the lead generation industry, advance call tracking, and broadcast (Voice Messaging, Ringless Voicemail, Text Campaigns and more).

Software Description:

KiteDesk provides smarter sales prospecting software, overcoming the #1 challenge salespeople face -- a lack of qualified leads. Picture, with KiteDesk FIND, an all-in-one Lead Generation Platform with up-to-date contact and account data, where you can quickly create Lead Lists on-demand.

Then, with KiteDesk FLOW, your sales team will reach out to the right people at the right time with the right message--all prioritized by our intelligent and auto-adjusting ToDo queue. Lead Management has never been this easy-- or this effective. Its lead generation at scale, where the hardest part of sales is made more powerful than ever before.

Software Description:

Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make.

With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.

Features:

• Custom Data Forms
• Softphone
• Call Tracking
• Call Disposition
• Call Recording
• Data Export
• Multi-User
• Notifications
• API

Features:

• Data Import
• Audience Targeting
• Contact Management
• Data Export
• Contact Sharing
• External Integrations
• Data Visualization
• Email Integration
• Lead Scoring
• Referral Tracking
• Social-Media Integration
• Third-Party Plugins/Add-Ons
• Multi-User
• Notifications
• Lead Management
• Google Apps Integration
• Customer Management
• Dashboard
• Calendar Management
• Scheduling

Features:

• Call Logging
• Data Visualization
• Google Apps Integration
• API
• Data Export
• External Integrations
• Call Tracking
• Call Recording
• Click-to-Dial
• Softphone
• Customer Management
• Contact Management
• Notifications

Summary:

• Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

• We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

• X5 Cloud Contact Center is a flexible cloud-based solution, requiring agents to only have a computer, headset, and internet connection.

• Make data driven decisions based on call completion and agent efficiency reports to increase campaign performance. X5 Cloud Contact Center is TCPA, FCC, and CRTC compliant when used correctly.

• Voicepath, Designed to guide agents through conversations, VoicePath allows you to easily develop audio responses for inbound and outbound calls. Using VoicePath, agents are guided through conventional logic to navigate all potential call outcomes. Agents can simply press a number on their keyboard or screen to trigger custom pre-recorded dialogue, back and forth with customers.

• VoiceAnalytics brings advanced world-class speech-to-text technology to Cloud Contact Center. Features include keyword spotting, transcription and archiving.

• Enable Admins and Supervisors to stay connected from the floor, at home, or on-the-go.

• Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost.

• A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models.

• Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.

Summary:

• SMARTER SALES PROSPECTING

• 300 Leads Per Month Included

• Account-Based Sales Prospecting

• Ideal Customer Profile Builder

• On-Demand Data Marketplace

• Multiple Data Providers

• Upload & Enrich

• Chrome Extension

• Easy Data Export

• Email Guessing

Summary:

• International phone numbers

• Phone Trees (IVR)

• Simultaneous Calls

• Welcome and voicemail greetings in several languages

• Call History

• Call Filters (Set the times and days your business)

• Warm and blind call Transfer

• Integrations with CRM and Business Apps

• Forward to cell phones and landlines

• SMS, Voicemail, Speech to text, Fax to email and more

Pricing:

• Starting from: $75.00/month
• Credit card required: N/A

• All plans billed annually

Pricing:

• Starting from: $25.00/month
• Credit card required: No

• After purchasing credit
  * Valid for numbers in 36 countries

  Especial discount on every paid plan if billed yearly
  * $15 per agent per month, billed yearly
  * $60 per team (6 agents included)

FAQs:

What platforms does this service support?

• Mobile app, Chrome and Firefox.

Does this service offer multi-user capability (e.g. teams)?

• Yes.

What are some applications this service is commonly used in tandem with?

• Created for the lead gen industry, both Beacon and LeadBeam are powerful apps that work with X5 Cloud Contact Center. Or use an open API to integrate other popular software that your businesses relies on.

Does this service offer guides, tutorials and or customer support?

• 96-100% Satisfaction for customer support rated by Zendesk.

Does this service integrate with any other apps?

• We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

  Salesforce, Zendesk, Hubspot, SugarCRM, Onsite CRM, LeadMailbox, Zapier, BASE, Infustionsoft., National Data Systems, Insellerate, Velocify.

What is this service generally used for?

• X5 Cloud Contact Center is built to power inbound and outbound communication for contact centers, marketing and sales teams.

Does this service offer an API?

• Yes.

Who are the main user groups of this service?

• Contact Centers and Small to Midsize Businesses.

FAQs:

Does this service offer multi-user capability (e.g. teams)?

• Yes; Lead assignment, routing, triggers. Management Dashboard, Analytics. Email Templates, Phone Script sharing.

Who are the main user groups of this service?

• Sales Teams who want to increase revenue.

What are some applications this service is commonly used in tandem with?

• Salesforce
  Google Apps
  Microsoft Office
  Linkedin
  Twitter
  Facebook
  G+

Does this service offer an API?

• Not public.

What platforms does this service support?

• SaaS software; Runs in any web browser. Chrome Extension available.

Does this service offer guides, tutorials and or customer support?

• Yes-- Trained Customer Support available via Chat, Phone, Online Meeting.

Does this service integrate with any other apps?

• Salesforce
  Google Apps
  Microsoft Office
  Twilio
  InsideView
  ZoomInfo
  NetProspex
  Toofr

What is this service generally used for?

• By combining a Sales Intelligence solution (KiteDesk FIND) with an All-in-One Sales Development platform (KiteDesk FLOW), the company enables sales teams to find and engage intelligently with the right prospects at the right time.

FAQs:

Does this service integrate with any other apps?
• • Wordpress
  • Facebook
  • Salesforce
  • Intercom
  • Zoho CRM
  • Hubspot CRM
  • Slack
  • Pipedrive
  • InfusionSoft
  • FreshSales
  • AmoCRM
  • AgileCRM
  • vTiger
  • Insighlty
  • Zapier
Does this service offer an API?

• Yes, we have a developers API

Does this service offer multi-user capability (e.g. teams)?

• Yes

Who are the main user groups of this service?

• Businesses that want to give excellent customer support.

What is this service generally used for?

• For customer support and sales calls

What platforms does this service support?
• • Webapp
  • Android App
  • iOS App
  • Windows App
  • Mac App
Does this service offer guides, tutorials and or customer support?

• Yes

What are some applications this service is commonly used in tandem with?

• CRM, Intercom and collaboration tools like Slack

Publisher:

Publisher:

Publisher:

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android