Compare X5 vs TrackOne vs PhoneBurner

Software Description:

X5 Cloud Contact Center is built to power outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset, and internet connection. Great for businesses with 5-150 agents. Ask about our built-in apps for the lead generation industry, advance call tracking, and broadcast (Voice Messaging, Ringless Voicemail, Text Campaigns and more).

Software Description:

Feature Benefits

• Handle Order Acquisition, Processing and Dispatch
• Real-time monitoring and live tracking of workforce
• Manage attendance of your workforce for easy payroll
• Collect Payments via multiple modes, send invoices and manage your finances
• Data Processing and Analytics with custom reporting
• Automate workflows and tasks with advanced A.I. Engine
• Web and App based dashboard to manage orders, assign tasks and oversee workforce.
• Mobile Apps to manage service requests. Secure communication channel with management and customers.
• Advanced automation engine to intelligently allocate tasks and reduce manual guess work.

Software Description:

Our software handles repetitive and time-consuming tasks so agents can focus on what's important - talking to live prospects.

Log into our cloud-based software from anywhere. Make calls from any phone. No special equipment needed. PhoneBurer is easy to use, yet powerfully customizable to streamline your sales process. That means more calls, more live conversations, more callbacks and more closed deals - all with less effort.

• Power dial up to 447% more contacts
• No "telemarketer delay"
• Drop voicemails in 1 click
• Send 1-click emails based on call result
• Tracks email & attachment opens, link clicks and more
• Monitor performance with robust reports and analytics
• Increase live answer rates with Local ID
• Manage an entire sales team from a single admin dashboard
• Integrate with your existing CRM or Salesforce, or use ours
• Import, manage, search, and sort leads with ease

No contracts. No setup fees. No per minute charges.

Try PhoneBurner absolutely free without a credit card.

Features:

• Custom Data Forms
• Softphone
• Call Tracking
• Call Disposition
• Call Recording
• Data Export
• Multi-User
• Notifications
• API

Features:

• Multi-User
• Scheduling
• Dashboard
• Notifications
• Data Visualization

Features:

• Social-Media Integration
• Sales Motivator
• CRM Integration
• Softphone
• Call Disposition
• Call Tracking
• Marketing Automation
• Lead Scoring
• Third-Party Plugins/Add-Ons
• Contact Sharing
• API
• Audience Targeting
• Calendar Management
• Contact Management
• Dashboard
• Data Export
• Data Import
• Email Integration
• External Integrations
• Google Apps Integration
• Lead Management
• Multi-User
• Notifications
• Scheduling
• Task Scheduling/Tracking

Summary:

• Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

• We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

• X5 Cloud Contact Center is a flexible cloud-based solution, requiring agents to only have a computer, headset, and internet connection.

• Make data driven decisions based on call completion and agent efficiency reports to increase campaign performance. X5 Cloud Contact Center is TCPA, FCC, and CRTC compliant when used correctly.

• Voicepath, Designed to guide agents through conversations, VoicePath allows you to easily develop audio responses for inbound and outbound calls. Using VoicePath, agents are guided through conventional logic to navigate all potential call outcomes. Agents can simply press a number on their keyboard or screen to trigger custom pre-recorded dialogue, back and forth with customers.

• VoiceAnalytics brings advanced world-class speech-to-text technology to Cloud Contact Center. Features include keyword spotting, transcription and archiving.

• Enable Admins and Supervisors to stay connected from the floor, at home, or on-the-go.

• Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost.

• A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models.

• Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.

Summary:

• Optimise your workforce - Efficiently manage your field workforce by increasing utilization.

• Reduce Operational costs - Reduce costs by streamlining and taking control over your operations.

• Automate your workflows - Eliminate redundant manpower by automating redundant tasks and workflows.

Summary:

• Power dial up to 100 contacts per hour

• No connection delays or awkward pauses

• Nothing to download. No special equipment needed.

• Increase live answer rates with Local ID

• Drop voicemails and send emails in 1 click

• Create custom dispositions to streamline worklows

• Integrate with your CRM or Salesforce, our use ours

• Monitor agent performance with reports and analytics

• No contracts. No setup fees. 100% free trial.

• Try it free without a credit card

Pricing:

• Credit card required: N/A

• Free 14-day trial available

Pricing:

• Starting from: $67.50/month
• Credit card required: No
• • Single User - 7.5 hours of dialing - $67.50/month
  • Single User - Unlimited dialing - $149/month
  • Teams - Unlimited dialing - Up to 50% off Single User

FAQs:

What platforms does this service support?

• Mobile app, Chrome and Firefox.

Does this service offer multi-user capability (e.g. teams)?

• Yes.

What are some applications this service is commonly used in tandem with?

• Created for the lead gen industry, both Beacon and LeadBeam are powerful apps that work with X5 Cloud Contact Center. Or use an open API to integrate other popular software that your businesses relies on.

Does this service offer guides, tutorials and or customer support?

• 96-100% Satisfaction for customer support rated by Zendesk.

Does this service integrate with any other apps?

• We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

  Salesforce, Zendesk, Hubspot, SugarCRM, Onsite CRM, LeadMailbox, Zapier, BASE, Infustionsoft., National Data Systems, Insellerate, Velocify.

What is this service generally used for?

• X5 Cloud Contact Center is built to power inbound and outbound communication for contact centers, marketing and sales teams.

Does this service offer an API?

• Yes.

Who are the main user groups of this service?

• Contact Centers and Small to Midsize Businesses.

FAQs:

Who are the main user groups of this service?

• SME (Small and Medium size enterprise) & Start-ups,
  Hyperlocal services (household services, laundry, beauty),
  Last mile delivery (Retail, eCommerce),
  On ground sales management (Pharma),
  On ground sales management and Field services (Insurance)

Does this service offer an API?

• Yes

What platforms does this service support?

• Cloud Dashboard, Workforce App, A.I. Engine, Customer Mobile App

What is this service generally used for?

• Order Management
  Real Time Tracking
  Attendance Tracking
  Billing & Payments
  Advanced Reporting
  Process Automation

Does this service offer guides, tutorials and or customer support?

• Yes.
  We also offer a training for the workforce of an enterprise

Does this service integrate with any other apps?

• It helps in building an app

Does this service offer multi-user capability (e.g. teams)?

• Yes

FAQs:

Who are the main user groups of this service?

• Our service is for sales professionals and teams who engage in outbound sales calls.

  Some industries we serve include:

  • Mortgage professionals
  • Insurance agencies
  • Telemarketing companies
  • IT, Software, & SaaS professionals
  • Appointment setting firms
  • Logistics
  • Fundraising and non-profits
  • Political campaigns
  • Solar sales

  Our clients range from individuals to small and large sales teams.

Does this service integrate with any other apps?

• • Salesforce
  • Hubspot
  • Zapier

Does this service offer an API?

• Yes

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service offer guides, tutorials and or customer support?

• Yes - one-on-one demos, webinars, video tutorials, and training are all available.

What are some applications this service is commonly used in tandem with?

• • Salesforce
  • Hubspot
  • Zapier

What is this service generally used for?

• • Sales Calls / Cold Calls
  • Lead Management
  • Pipeline Management
  • Email
  • Call Recording
  • Call Tracking
  • Sales Team Management

Publisher:

Publisher:

Publisher:

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other:

• Startups
• SMEs
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone
• Blackberry

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Windows
• Macintosh