Compare X5 vs PhoneBurner vs TrackOne

About X5

X5 Cloud Contact Center is built to power outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset, and internet connection. Great for businesses with 5-150 agents. Ask about our built-in apps for the lead generation industry, advance call tracking, and broadcast (Voice Messaging, Ringless Voicemail, Text Campaigns and more).

About PhoneBurner

PhoneBurner powers millions of monthly conversations for our clients. Our dialer software increases quality live interactions and handles repetitive outbound sales tasks so agents unlock more opportunities and close more deals.

PhoneBurner is intuitive and highly customizable software that blends calls + emails + SMS. That means more calls, more live conversations, more callbacks and more closed deals - all with less effort. Leaders have the oversight they need to hold reps accountable, scale best practices, and drive performance KPIs.

• Have up to 4x more quality conversations
• No "telemarketer delay"
• Drop voicemails in 1 click
• Send 1-click emails and SMS based on call result
• Tracks email & attachments
• Monitor performance with reporting and analytics
• Get call monitoring and live call coaching
• Increase engagement with Local ID and Branded Caller ID
• Manage an entire sales team from a single admin dashboard
• Automatically distribute leads to your team
• Build smart call cadences so reps thoroughly work leads
• Use our CRM or integrate w/ Salesforce, Zoho, and many more

No contracts. No setup fees. No per minute charges.

Try PhoneBurner absolutely free without a credit card.

About TrackOne

Feature Benefits

• Handle Order Acquisition, Processing and Dispatch
• Real-time monitoring and live tracking of workforce
• Manage attendance of your workforce for easy payroll
• Collect Payments via multiple modes, send invoices and manage your finances
• Data Processing and Analytics with custom reporting
• Automate workflows and tasks with advanced A.I. Engine
• Web and App based dashboard to manage orders, assign tasks and oversee workforce.
• Mobile Apps to manage service requests. Secure communication channel with management and customers.
• Advanced automation engine to intelligently allocate tasks and reduce manual guess work.

Features

• API
• External Integrations
• Multi-User
• Notifications
• Scheduling
• Call Recording
• Custom Data Forms
• Call Tracking
• Call Disposition
• Click-to-Dial

Features

• Analytics
• API
• Batch Permissions & Access
• Calendar Management
• Contact Management
• Contact Sharing
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Call Recording
• Call Tracking
• Call Disposition
• Softphone
• Automatic Call Distribution
• Auto Dialer
• Call Logging
• Call Scripting

Features

• Accounts Payable
• Accounts Receivable
• API
• Batch Permissions & Access
• Budgeting
• Calendar Management
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Expense Tracking
• External Integrations
• Forecasting
• General Account Ledger
• Inventory Tracking
• Lead Management
• Lead Scoring
• Marketing Automation
• Multi-User
• Notifications
• Password & Access Management
• Payroll
• Project Management
• Scheduling
• Supplier Management
• Tax Management
• Third-Party Plugins/Add-Ons
• Travel Management

Summary

• Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

• We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

• X5 Cloud Contact Center is a flexible cloud-based solution, requiring agents to only have a computer, headset, and internet connection.

• Make data driven decisions based on call completion and agent efficiency reports to increase campaign performance. X5 Cloud Contact Center is TCPA, FCC, and CRTC compliant when used correctly.

• Voicepath, Designed to guide agents through conversations, VoicePath allows you to easily develop audio responses for inbound and outbound calls. Using VoicePath, agents are guided through conventional logic to navigate all potential call outcomes. Agents can simply press a number on their keyboard or screen to trigger custom pre-recorded dialogue, back and forth with customers.

• VoiceAnalytics brings advanced world-class speech-to-text technology to Cloud Contact Center. Features include keyword spotting, transcription and archiving.

• Enable Admins and Supervisors to stay connected from the floor, at home, or on-the-go.

• Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost.

• A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models.

• Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.

Summary

• 4x calls and live conversations

• Get instant connections - no "telemarketer's delay"

• Automate post-call workflows with custom dispositions

• Use our CRM or integrate with Salesforce, Zoho, or many others

• Drop voicemails, send 1-click emails and SMS

• Monitor and coach reps live, record calls, and track performance

• Increase live answer rates with Local ID

• Reduce "Scam Likely" risk with Branded Caller ID

• Automatically distribute leads to your team

• No contracts. No setup fees. 100% free trial.

• Automate post-call workflows with custom dispositions

• Monitor and coach reps live, record calls, and track performance

Summary

• Optimise your workforce - Efficiently manage your field workforce by increasing utilization.

• Reduce Operational costs - Reduce costs by streamlining and taking control over your operations.

• Automate your workflows - Eliminate redundant manpower by automating redundant tasks and workflows.

Pricing

• Starting from: $149.00/month
• Credit card required: No

• Get unlimited dialing from $149/mo. Save 15% with an annual plan.

  Exclusive Features for Teams:
  * Dedicated Admin Portal
  * Easily Manage Seats and Permissions
  * Smart Lead Distribution
  * Real-Time Reports & Leaderboards
  * Live Call Monitoring & Coaching
  * Content Sharing for Rapid Setup
  * Dedicated Success Manager (Teams 5+)
  * Admin Account is Free Unless Engaged in Dialing

Pricing

• Credit card required: N/A

• Free 14-day trial available

FAQs

What platforms does this service support?

• Mobile app, Chrome and Firefox.

Does this service offer multi-user capability (e.g. teams)?

• Yes.

What are some applications this service is commonly used in tandem with?

• Created for the lead gen industry, both Beacon and LeadBeam are powerful apps that work with X5 Cloud Contact Center. Or use an open API to integrate other popular software that your businesses relies on.

Does this service offer guides, tutorials and or customer support?

• 96-100% Satisfaction for customer support rated by Zendesk.

Does this service integrate with any other apps?

• We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

  Salesforce, Zendesk, Hubspot, SugarCRM, Onsite CRM, LeadMailbox, Zapier, BASE, Infustionsoft., National Data Systems, Insellerate, Velocify.

What is this service generally used for?

• X5 Cloud Contact Center is built to power inbound and outbound communication for contact centers, marketing and sales teams.

Does this service offer an API?

• Yes.

Who are the main user groups of this service?

• Contact Centers and Small to Midsize Businesses.

FAQs

Who are the main user groups of this service?

• Our service is for sales professionals and teams who engage in outbound sales calls.

  Some industries we serve include:

  • Business Services
  • Financial Services
  • Mortgage professionals
  • Insurance agencies
  • Telemarketing companies
  • IT, Software, & SaaS professionals
  • Appointment setting firms
  • Logistics
  • Fundraising and non-profits
  • Political campaigns
  • Solar sales

  Our clients range from individuals to small and large sales teams.

What are some applications this service is commonly used in tandem with?

• • Salesforce
  • Hubspot
  • Zapier
  • Microsoft Dynamics
  • Pipedrive
  • Zoho CRM
  • monday.com
  • Sugar CRM

Does this service offer guides, tutorials and or customer support?

• Yes - one-on-one demos, webinars, video tutorials, and training are all available. Get award-winning support and onboarding from our US-based team.

What is this service generally used for?

• • Sales Calls / Cold Calls
  • Lead Management
  • Pipeline Management
  • Email
  • SMS
  • Call Recording, Monitoring, & Coaching
  • Call Tracking
  • Sales Team Management

Does this service integrate with any other apps?

• • Salesforce
  • Hubspot
  • Zapier
  • Zoho
  • Jungo
  • Developers API

  Integrate with over 150 top CRMs and apps.

Does this service offer an API?

• Yes

Does this service offer multi-user capability (e.g. teams)?

• Yes

FAQs

Who are the main user groups of this service?

• SME (Small and Medium size enterprise) & Start-ups,
  Hyperlocal services (household services, laundry, beauty),
  Last mile delivery (Retail, eCommerce),
  On ground sales management (Pharma),
  On ground sales management and Field services (Insurance)

Does this service offer an API?

• Yes

What platforms does this service support?

• Cloud Dashboard, Workforce App, A.I. Engine, Customer Mobile App

What is this service generally used for?

• Order Management
  Real Time Tracking
  Attendance Tracking
  Billing & Payments
  Advanced Reporting
  Process Automation

Does this service offer guides, tutorials and or customer support?

• Yes.
  We also offer a training for the workforce of an enterprise

Does this service integrate with any other apps?

• It helps in building an app

Does this service offer multi-user capability (e.g. teams)?

• Yes

Vendor Information

Vendor Information

Vendor Information

Other

• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Windows
• Macintosh

Other

• Startups
• SMEs
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone
• Blackberry