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About X5

X5 Cloud Contact Center is built to power outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset, and internet connection. Great for businesses with 5-150 agents. Ask about our built-in apps for the lead generation industry, advance call tracking, and broadcast (Voice Messaging, Ringless Voicemail, Text Campaigns and more).

About PhoneBurner

PhoneBurner handles repetitive and time-consuming outbound sales tasks so agents can focus on what's important - talking to live prospects.

Log into our cloud-based software from anywhere. Make calls from any phone. No special equipment needed. PhoneBurner is easy to use, yet powerfully customizable to streamline your sales process. That means more calls, more live conversations, more callbacks and more closed deals - all with less effort.

• Power dial up to 447% more contacts
• No "telemarketer delay"
• Drop voicemails in 1 click
• Send 1-click emails and SMS based on call result
• Tracks email & attachment opens, link clicks and more
• Monitor performance with robust reports and analytics
• Increase live answer rates with Local ID
• Manage an entire sales team from a single admin dashboard
• Automatically distribute leads to your team
• Use our CRM or integrate w/ Salesforce, Zoho, and many more

No contracts. No setup fees. No per minute charges.

Try PhoneBurner absolutely free without a credit card.

About contactSPACE

contactSPACE is the next generation Australian developed cloud contact centre technology, transforming your calls into effective conversations. It includes outbound/inbound blended voice, email, live chat & SMS in an easy to use and deploy, cost effective solution. contactSPACE has a phone (webRTC) built in, requiring only an internet connection & a headset to operate. What makes contactSPACE work is a user-friendly interface for users via CallGuides and intuitive tools for admins.

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Scripting

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration

Summary

  • Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

  • We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

  • X5 Cloud Contact Center is a flexible cloud-based solution, requiring agents to only have a computer, headset, and internet connection.

  • Make data driven decisions based on call completion and agent efficiency reports to increase campaign performance. X5 Cloud Contact Center is TCPA, FCC, and CRTC compliant when used correctly.

  • Voicepath, Designed to guide agents through conversations, VoicePath allows you to easily develop audio responses for inbound and outbound calls. Using VoicePath, agents are guided through conventional logic to navigate all potential call outcomes. Agents can simply press a number on their keyboard or screen to trigger custom pre-recorded dialogue, back and forth with customers.

  • VoiceAnalytics brings advanced world-class speech-to-text technology to Cloud Contact Center. Features include keyword spotting, transcription and archiving.

  • Enable Admins and Supervisors to stay connected from the floor, at home, or on-the-go.

  • Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost.

  • A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models.

  • Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.

Summary

  • Power dial up to 100 contacts per hour

  • No connection delays or awkward pauses

  • Nothing to download. No special equipment needed.

  • Increase live answer rates with Local ID

  • Create custom dispositions to streamline worklows

  • Use our CRM or integrate with Salesforce, Zoho, or many others

  • Try it free without a credit card

  • Monitor agent performance with reports and analytics

  • Drop voicemails, send 1-click emails and SMS

  • No contracts. No setup fees. 100% free trial.

Summary

  • User friendly

  • Quick to deploy

  • Easy to maintain

  • Increases Agent productivity and call rate

  • Improves Agent conversations with workflow driven CallGuides

Pricing

  • Starting from: $149.00/month
  • Credit card required: No
  • Get unlimited dialing from $149/mo. Qualifying discounts available based on team size.

    Exclusive Features for Teams:
    * Dedicated Admin Portal
    * Add/Remove/Edit Seats
    * Smart Lead Distribution
    * Real-Time Reports & Leaderboards
    * Content Sharing for Rapid Setup
    * Dedicated Success Manager (Teams 5+)
    * Admin Account is Free Unless Engaged in Dialing

Single User - Unlimited Dialing

$149.00
1 user(s) / month
Included in plan:
  • Includes unlimited dialing
  • CRM (+ integrations available)
  • Voicemail Drop
  • Email Sending
  • Email, Link & Attachment Tracking
  • Custom Dispositions
  • Text Messaging (optional add-on)
  • Local ID (optional add-on)
  • Call Tracking & Analytics
  • Call Recording
  • Call Transfer
  • Phone and Email Support

FAQs

    What platforms does this service support?
  • Mobile app, Chrome and Firefox.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • Created for the lead gen industry, both Beacon and LeadBeam are powerful apps that work with X5 Cloud Contact Center. Or use an open API to integrate other popular software that your businesses relies on.

  • Does this service offer guides, tutorials and or customer support?
  • 96-100% Satisfaction for customer support rated by Zendesk.

  • Does this service integrate with any other apps?
  • We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

    Salesforce, Zendesk, Hubspot, SugarCRM, Onsite CRM, LeadMailbox, Zapier, BASE, Infustionsoft., National Data Systems, Insellerate, Velocify.

  • What is this service generally used for?
  • X5 Cloud Contact Center is built to power inbound and outbound communication for contact centers, marketing and sales teams.

  • Does this service offer an API?
  • Yes.

  • Who are the main user groups of this service?
  • Contact Centers and Small to Midsize Businesses.

FAQs

    What is this service generally used for?
  • • Sales Calls / Cold Calls
    • Lead Management
    • Pipeline Management
    • Email
    • SMS
    • Call Recording & Monitoring
    • Call Tracking
    • Sales Team Management

  • Does this service integrate with any other apps?
  • • Salesforce
    • Hubspot
    • Zapier
    • Zoho
    • Jungo
    • Developers API

    Integrate with over 150 top CRMs and apps.

  • What are some applications this service is commonly used in tandem with?
  • • Salesforce
    • Hubspot
    • Zapier
    • Microsoft Dynamics
    • Pipedrive
    • Zoho CRM

  • Who are the main user groups of this service?
  • Our service is for sales professionals and teams who engage in outbound sales calls.

    Some industries we serve include:

    • Mortgage professionals
    • Insurance agencies
    • Telemarketing companies
    • IT, Software, & SaaS professionals
    • Appointment setting firms
    • Logistics
    • Fundraising and non-profits
    • Political campaigns
    • Solar sales

    Our clients range from individuals to small and large sales teams.

  • Does this service offer an API?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes - one-on-one demos, webinars, video tutorials, and training are all available.

FAQs

    What is this service generally used for?
  • Fundraising, Inside Sales, Lead Generation, Debt Collection

  • Does this service offer an API?
  • Yes

  • Who are the main user groups of this service?
  • Inbound and Outbound Call Centre Teams of greater than 5 Agents

  • What platforms does this service support?
  • Web-based solution preferably Chrome on PC/Mac

  • What are some applications this service is commonly used in tandem with?
  • Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM Custom integration through API

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes - Standard support M-F 9-5 AEST

  • Does this service integrate with any other apps?
  • Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM

Vendor Information

Founded:
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Based in:
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Employees:
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Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
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Based in:
St Leonards
Employees:
11-50
Likes:
Followers:

Other

Who uses X5
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses PhoneBurner
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
Can be used anywhere, however dials can only be made to the United States and Canada.

Other

Who uses contactSPACE
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
The solution is available in APAC, North America, Europe in English
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