X5 Cloud Contact Center is built to power outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset, and internet connection. Great for businesses with 5-150 agents. Ask about our built-in apps for the lead generation industry, advance call tracking, and broadcast (Voice Messaging, Ringless Voicemail, Text Campaigns and more).
About PhoneBurner
PhoneBurner powers millions of monthly conversations for our clients. Our dialer software increases quality live interactions and handles repetitive outbound sales tasks so agents unlock more opportunities and close more deals.
PhoneBurner is intuitive and highly customizable software that blends calls + emails + SMS. That means more calls, more live conversations, more callbacks and more closed deals - all with less effort. Leaders have the oversight they need to hold reps accountable, scale best practices, and drive performance KPIs.
• Have up to 4x more quality conversations
• No "telemarketer delay"
• Leave voicemails in 1 click
• Send 1-click emails and SMS based on call result
• Tracks email & attachments
• Monitor performance with reporting and analytics
• Get call monitoring and live call coaching
• Improve reach and call engagement with Branded Caller ID
• Manage an entire sales team from a single admin dashboard
• Automatically distribute leads to your team
• Build smart call cadences so reps thoroughly work leads
• Use our CRM or integrate w/ Salesforce, Zoho, and many more
No contracts. No setup fees. No per minute charges.
Try PhoneBurner absolutely free without a credit card.
Features
API
External Integrations
Multi-User
Notifications
Scheduling
Call Recording
Custom Data Forms
Call Tracking
Call Disposition
Click-to-Dial
Features
Analytics
API
Batch Permissions & Access
Calendar Management
Contact Management
Contact Sharing
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Call Recording
Call Tracking
Call Disposition
Softphone
Automatic Call Distribution
Auto Dialer
Call Logging
Call Scripting
Summary
Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.
We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.
X5 Cloud Contact Center is a flexible cloud-based solution, requiring agents to only have a computer, headset, and internet connection.
Make data driven decisions based on call completion and agent efficiency reports to increase campaign performance. X5 Cloud Contact Center is TCPA, FCC, and CRTC compliant when used correctly.
Voicepath, Designed to guide agents through conversations, VoicePath allows you to easily develop audio responses for inbound and outbound calls. Using VoicePath, agents are guided through conventional logic to navigate all potential call outcomes. Agents can simply press a number on their keyboard or screen to trigger custom pre-recorded dialogue, back and forth with customers.
VoiceAnalytics brings advanced world-class speech-to-text technology to Cloud Contact Center. Features include keyword spotting, transcription and archiving.
Enable Admins and Supervisors to stay connected from the floor, at home, or on-the-go.
Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost.
A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models.
Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.
Summary
4x calls and live conversations
Get instant connections - no "telemarketer's delay"
Automate post-call workflows with custom dispositions
Use our CRM or integrate with Salesforce, Zoho, or many others
Drop voicemails, send 1-click emails and SMS
Monitor and coach reps live, record calls, and track performance
Increase live answer rates with Local ID
Reduce "Scam Likely" risk with Branded Caller ID
Automatically distribute leads to your team
No contracts. No setup fees. 100% free trial.
Automate post-call workflows with custom dispositions
Monitor and coach reps live, record calls, and track performance
Pricing
Starting from: $149.00/month
Credit card required: No
Get unlimited dialing from $149/mo. Save 15% with an annual plan.
Exclusive Features for Teams:
* Dedicated Admin Portal
* Easily Manage Seats and Permissions
* Smart Lead Distribution
* Real-Time Reports & Leaderboards
* Live Call Monitoring & Coaching
* Content Sharing for Rapid Setup
* Dedicated Success Manager (Teams 5+)
* Admin Account is Free Unless Engaged in Dialing
Single User - Unlimited Dialing
$149.00
1 user(s) / month
Included in plan:
Includes unlimited dialing
CRM (+ integrations available)
1-Click Voicemails
Email Sending
Email, Link & Attachment Tracking
Custom Dispositions
Call Tracking & Analytics
Call Recording
Call Transfer
Phone and Email Support
Text Messaging (optional add-on)
Branded Caller ID (optional add-on)
FAQs
What platforms does this service support?
Mobile app, Chrome and Firefox.
Does this service offer multi-user capability (e.g. teams)?
Yes.
What are some applications this service is commonly used in tandem with?
Created for the lead gen industry, both Beacon and LeadBeam are powerful apps that work with X5 Cloud Contact Center. Or use an open API to integrate other popular software that your businesses relies on.
Does this service offer guides, tutorials and or customer support?
96-100% Satisfaction for customer support rated by Zendesk.
Does this service integrate with any other apps?
We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.
Salesforce, Zendesk, Hubspot, SugarCRM, Onsite CRM, LeadMailbox, Zapier, BASE, Infustionsoft., National Data Systems, Insellerate, Velocify.
What is this service generally used for?
X5 Cloud Contact Center is built to power inbound and outbound communication for contact centers, marketing and sales teams.
Does this service offer an API?
Yes.
Who are the main user groups of this service?
Contact Centers and Small to Midsize Businesses.
FAQs
Who are the main user groups of this service?
Our service is for sales professionals and teams who engage in outbound sales calls.
Some industries we serve include:
• Business Services
• Financial Services
• Mortgage professionals
• Insurance agencies
• Telemarketing companies
• IT, Software, & SaaS professionals
• Appointment setting firms
• Logistics
• Fundraising and non-profits
• Political campaigns
• Solar sales
Our clients range from individuals to small and large sales teams.
What are some applications this service is commonly used in tandem with?
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