Compare X5 vs contactSPACE vs iubenda

Software Description:

X5 Cloud Contact Center is built to power outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset, and internet connection. Great for businesses with 5-150 agents. Ask about our built-in apps for the lead generation industry, advance call tracking, and broadcast (Voice Messaging, Ringless Voicemail, Text Campaigns and more).

Software Description:

contactSPACE is the next generation Australian developed cloud contact centre technology, transforming your calls into effective conversations. It includes outbound/inbound blended voice, email, live chat & SMS in an easy to use and deploy, cost effective solution. contactSPACE has a phone (webRTC) built in, requiring only an internet connection & a headset to operate. What makes contactSPACE work is a user-friendly interface for users via CallGuides and intuitive tools for admins.

Software Description:

We’ll help you generate your privacy policy in just 3 steps. It takes only five minutes and you don’t need any legal skills.

It’s as easy as that because our dev and legal team have already done most of the work, handling all the legal stuff. Your privacy policy is hosted in the cloud and is embedded into your website using a few lines of code.

Our privacy policy is a carefully crafted combination of design, usability and information architecture

Features:

• Custom Data Forms
• Softphone
• Call Tracking
• Call Disposition
• Call Recording
• Data Export
• Multi-User
• Notifications
• API

Features:

Features:

• Multi-User
• API

Summary:

• Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

• We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

• X5 Cloud Contact Center is a flexible cloud-based solution, requiring agents to only have a computer, headset, and internet connection.

• Make data driven decisions based on call completion and agent efficiency reports to increase campaign performance. X5 Cloud Contact Center is TCPA, FCC, and CRTC compliant when used correctly.

• Voicepath, Designed to guide agents through conversations, VoicePath allows you to easily develop audio responses for inbound and outbound calls. Using VoicePath, agents are guided through conventional logic to navigate all potential call outcomes. Agents can simply press a number on their keyboard or screen to trigger custom pre-recorded dialogue, back and forth with customers.

• VoiceAnalytics brings advanced world-class speech-to-text technology to Cloud Contact Center. Features include keyword spotting, transcription and archiving.

• Enable Admins and Supervisors to stay connected from the floor, at home, or on-the-go.

• Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost.

• A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models.

• Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.

Summary:

• User friendly

• Quick to deploy

• Easy to maintain

• Increases Agent productivity and call rate

• Improves Agent conversations with workflow driven CallGuides

Summary:

No key features associated with this application.

FAQs:

What platforms does this service support?

• Mobile app, Chrome and Firefox.

Does this service offer multi-user capability (e.g. teams)?

• Yes.

What are some applications this service is commonly used in tandem with?

• Created for the lead gen industry, both Beacon and LeadBeam are powerful apps that work with X5 Cloud Contact Center. Or use an open API to integrate other popular software that your businesses relies on.

Does this service offer guides, tutorials and or customer support?

• 96-100% Satisfaction for customer support rated by Zendesk.

Does this service integrate with any other apps?

• We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

  Salesforce, Zendesk, Hubspot, SugarCRM, Onsite CRM, LeadMailbox, Zapier, BASE, Infustionsoft., National Data Systems, Insellerate, Velocify.

What is this service generally used for?

• X5 Cloud Contact Center is built to power inbound and outbound communication for contact centers, marketing and sales teams.

Does this service offer an API?

• Yes.

Who are the main user groups of this service?

• Contact Centers and Small to Midsize Businesses.

FAQs:

What is this service generally used for?

• Fundraising, Inside Sales, Lead Generation, Debt Collection

Does this service offer an API?

• Yes

Who are the main user groups of this service?

• Inbound and Outbound Call Centre Teams of greater than 5 Agents

What platforms does this service support?

• Web-based solution preferably Chrome on PC/Mac

What are some applications this service is commonly used in tandem with?

• Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM Custom integration through API

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service offer guides, tutorials and or customer support?

• Yes - Standard support M-F 9-5 AEST

Does this service integrate with any other apps?

• Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM

FAQs:

No FAQs associated with this application.

Publisher:

Publisher:

Publisher:

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• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other:

• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

Other:

• Personal
• Freelance
• Startups
• Agencies
• Enterprises

• Web App