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About X5

X5 Cloud Contact Center is built to power outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset, and internet connection. Great for businesses with 5-150 agents. Ask about our built-in apps for the lead generation industry, advance call tracking, and broadcast (Voice Messaging, Ringless Voicemail, Text Campaigns and more).

About iubenda

Trusted by over 90,000 customers in 100+ countries, our 360-degree solution helps you make your sites and apps compliant with privacy laws like the GDPR, CCPA, LGPD, ePrivacy, and more.

Once you’ve generated your legal documents with us, we help you keep up with the latest legal requirements via remote and automatic updates handled by our international legal team.

Our products, serving both large enterprises and small businesses, include the Privacy Policy and Cookie Policy Generator with 1800+ clauses, our Cookie Solution, the Internal Privacy Management Solution, and the Consent Solution.

Features

  • API
  • External Integrations
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Click-to-Dial

Features

  • API
  • Data Export
  • Data Import
  • External Integrations
  • Multi-User
  • Notifications
  • Report & Compliance
  • Audit Management
  • Risk Assessment
  • Incident Management
  • Policy Management
  • Threat Detection
  • Dashboards
  • Status Notifications

Summary

  • Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

  • We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

  • X5 Cloud Contact Center is a flexible cloud-based solution, requiring agents to only have a computer, headset, and internet connection.

  • Make data driven decisions based on call completion and agent efficiency reports to increase campaign performance. X5 Cloud Contact Center is TCPA, FCC, and CRTC compliant when used correctly.

  • Voicepath, Designed to guide agents through conversations, VoicePath allows you to easily develop audio responses for inbound and outbound calls. Using VoicePath, agents are guided through conventional logic to navigate all potential call outcomes. Agents can simply press a number on their keyboard or screen to trigger custom pre-recorded dialogue, back and forth with customers.

  • VoiceAnalytics brings advanced world-class speech-to-text technology to Cloud Contact Center. Features include keyword spotting, transcription and archiving.

  • Enable Admins and Supervisors to stay connected from the floor, at home, or on-the-go.

  • Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost.

  • A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models.

  • Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.

Summary

  • Consent Management

  • GDPR compliance

  • CCPA compliance

  • IAB TCF compliance

  • LGPD compliance

  • CMS integration

Pricing

Pro License

$27.00
1 user(s) / year
Included in plan:
  • Simple and powerful cookie policy integration
  • Third party script blocking and user consent management
  • Simplified and extended view
  • Privacy policy for your Facebook application
  • Plug-and-play
  • Flexible Embedding Options
  • Optimized for any screen size
  • Remote Policy Hosting
  • privacy policy
  • Attorney-level policies at a price that only software can provide
  • Multiple Languages
  • Clauses and Customization

FAQs

    What platforms does this service support?
  • Mobile app, Chrome and Firefox.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • Created for the lead gen industry, both Beacon and LeadBeam are powerful apps that work with X5 Cloud Contact Center. Or use an open API to integrate other popular software that your businesses relies on.

  • Does this service offer guides, tutorials and or customer support?
  • 96-100% Satisfaction for customer support rated by Zendesk.

  • Does this service integrate with any other apps?
  • We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

    Salesforce, Zendesk, Hubspot, SugarCRM, Onsite CRM, LeadMailbox, Zapier, BASE, Infustionsoft., National Data Systems, Insellerate, Velocify.

  • What is this service generally used for?
  • X5 Cloud Contact Center is built to power inbound and outbound communication for contact centers, marketing and sales teams.

  • Does this service offer an API?
  • Yes.

  • Who are the main user groups of this service?
  • Contact Centers and Small to Midsize Businesses.

FAQs

    Does this service offer an API?
  • Yes

  • Who are the main user groups of this service?
  • single users, startups, web professionals, e-commerce owners, enterprises, publishers

  • What is this service generally used for?
  • iubenda helps you to make your sites and apps compliant with the law across multiple languages and legislations with remote and automatic updates handled by our international legal team.

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes (currently in beta)

Vendor Information

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Vendor Information

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Other

Who uses X5
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses iubenda
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, German, Spanish, Portuguese, Italian, French, Dutch, Russian
Regional Restrictions:
No restrictions.
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