Compare X5 vs Flokzu

X5

Telephony
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Crozscore:

79%
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38%
interest rising

Crozscore:

83%
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98%
23%
interest falling
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Software Description:

X5 Cloud Contact Center is built to power outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset, and internet connection. Great for businesses with 5-150 agents. Ask about our built-in apps for the lead generation industry, advance call tracking, and broadcast (Voice Messaging, Ringless Voicemail, Text Campaigns and more).

Software Description:

Share, assign, manage and automate business processes. It doesn't require any IT knowledge. Flokzu is ready to use, all your information becomes instantly searchable and customizable.

Features:

  • Custom Data Forms
  • Softphone
  • Call Tracking
  • Call Disposition
  • Call Recording
  • Data Export
  • Multi-User
  • Notifications
  • API

Features:

  • External Integrations
  • Multi-User
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Marketing Automation
  • Chat
  • File Sharing

Summary:

  • Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

  • We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

  • X5 Cloud Contact Center is a flexible cloud-based solution, requiring agents to only have a computer, headset, and internet connection.

  • Make data driven decisions based on call completion and agent efficiency reports to increase campaign performance. X5 Cloud Contact Center is TCPA, FCC, and CRTC compliant when used correctly.

  • Voicepath, Designed to guide agents through conversations, VoicePath allows you to easily develop audio responses for inbound and outbound calls. Using VoicePath, agents are guided through conventional logic to navigate all potential call outcomes. Agents can simply press a number on their keyboard or screen to trigger custom pre-recorded dialogue, back and forth with customers.

  • VoiceAnalytics brings advanced world-class speech-to-text technology to Cloud Contact Center. Features include keyword spotting, transcription and archiving.

  • Enable Admins and Supervisors to stay connected from the floor, at home, or on-the-go.

  • Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost.

  • A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models.

  • Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.

Summary:

  • Centralize all your document workflows in one place

  • Set different visibility permits

  • Customize every step of your business process in minutes using BPMN

  • Assign Tasks, deadlines and conditions to divide and parallelize your workflow

  • Real time & historial reports (BI & BAM to identify improvement opportunities)

Pricing:

  • Starting from: $12.00/month
  • Credit card required: No
  • We aren't time-limited trials fans, so we offer you a Free plan to show you how Flokzu works, without time limit.

Free

Free
Included in plan:
  • Unlimited Users
  • Up to 10 new process instances per month
  • Unlimited processes & forms
  • Up to 100 MB of storage
  • 1 Public Form
  • Business Intelligence tools & reports (limited)

Standard

$12.00
1 user(s) / month
Included in plan:
  • Unlimited Users
  • Unlimited processes & forms
  • Up to 1,000 new process instances per month
  • Up to 10 GB of storage
  • 5 Public Forms
  • Full text search
  • Business Intelligence tools & reports (full)
  • Export data to an Excel spreadsheet
  • Inclusive Gateway to run parallel tasks
  • Timer Start Events to trigger a process automatically
  • Timers and task deadlines
  • Integration with external services and apps via Zapier, SOAP and REST Web Services

Premium

$17.00
1 user(s) / month
Included in plan:
  • Unlimited Users
  • Unlimited processes & forms
  • Unlimited new process instances per month
  • Unlimited storage
  • Premium Support 24/7, 2-hour response time
  • Unlimited Public Forms
  • Full text search
  • Business Intelligence tools & reports (full)
  • Export data to an Excel spreadsheet
  • Powerful Advanced Search in attachments & fields
  • Inclusive Gateway to run parallel tasks
  • Timer Start Events to trigger a process automatically
  • Timers and task deadlines
  • Integration with external services and apps via Zapier, SOAP and REST Web Services
  • Monthly hours of BPM Consultancy Services. Our experts with more than 15 years of experience model and set up your business processes for you

FAQs:

    What platforms does this service support?
  • Mobile app, Chrome and Firefox.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • Created for the lead gen industry, both Beacon and LeadBeam are powerful apps that work with X5 Cloud Contact Center. Or use an open API to integrate other popular software that your businesses relies on.

  • Does this service offer guides, tutorials and or customer support?
  • 96-100% Satisfaction for customer support rated by Zendesk.

  • Does this service integrate with any other apps?
  • We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

    Salesforce, Zendesk, Hubspot, SugarCRM, Onsite CRM, LeadMailbox, Zapier, BASE, Infustionsoft., National Data Systems, Insellerate, Velocify.

  • What is this service generally used for?
  • X5 Cloud Contact Center is built to power inbound and outbound communication for contact centers, marketing and sales teams.

  • Does this service offer an API?
  • Yes.

  • Who are the main user groups of this service?
  • Contact Centers and Small to Midsize Businesses.

FAQs:

    What platforms does this service support?
  • BPMN, Zapier integration, REST & SOAP web services.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, Flokzu is perfect for organizations and even small teams within businesses.
    The User Management section lets you assign different permits to different users and you can group them using customized Roles.

  • What is this service generally used for?
  • Flokzu is mostly used for recurrent business processes that should be executed efficiently and following an established workflow.
    It's very useful for Approval Workflows.
    Some of the processes our users automate are:
    * Purchase
    * Recruitment
    * Training
    * Customer Support
    * Production
    * Document Approval
    * Marketing Campaigns
    * IT Bug Reporting
    * Vacation Request
    * Manage new leads

  • Does this service offer an API?
  • Yes, Administrators can generate an API whenever they want.

  • Who are the main user groups of this service?
  • Mainly small and medium organizations without IT knowledge that want to manage business processes more efficiently.
    CEOs and Managers are the ones who usually have access to the process creation and Dashboard, where they can see which tasks are currently assigned, which are the assignees, when they were assigned, etc. The Dashboard also includes historical reports, where they can identify bottlenecks and improvement opportunities.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, Flokzu offers immediate support via chat.
    Plus our blog features multiple tutorials (including posts, gifs, images and videos).

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Montevideo
Employees:
11-50
Likes:
Followers:

Other:

Who uses X5
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Flokzu
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Spanish, English
Regional Restrictions:
No restrictions.

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