Compare X5 vs CrazyCall vs SPS Commerce

Software Description:

X5 Cloud Contact Center is built to power outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset, and internet connection. Great for businesses with 5-150 agents. Ask about our built-in apps for the lead generation industry, advance call tracking, and broadcast (Voice Messaging, Ringless Voicemail, Text Campaigns and more).

Software Description:

CrazyCall is a cloud-based app that helps contact centers and sales teams boost performance of their outbound and inbound projects.

Easy to install, CrazyCall requires no download or technical skills. Start making and receiving calls directly in your browser within minutes of creating your account. With our automatic dialer you no longer need to dial numbers manually. You can also set rules to efficiently manage your outbound & inbound queue or reschedule calls automatically.

Save money while serving international markets with free minutes in every plan and competitive connection rates. CrazyCall also lets you choose phone numbers from over 60 countries, so you can always appear local to your leads and clients.

Add users to your account and easily monitor your team progress with live call listening and dashboards. Use call recordings to evaluate and enhance the quality of every conversation. Get up to speed on your project’s performance with real-time reports and optimize your strategy on the spot.

Expand and refine your contacts database with CrazyCall’s Click-to-Call add-on. Use it to add phone numbers to your list as you browse the web, make and receive calls and close every contact with a meaningful status.

Software Description:

SPS Commerce Fulfillment helps you achieve ongoing success with your retailer, grocer and distributor trading partners. Our solution is fast, reliable and scalable and can handle your most complex fulfillment requirements for any trading partner, across any channel, including stores, e-commerce, and marketplaces.

Features:

• Custom Data Forms
• Softphone
• Call Tracking
• Call Disposition
• Call Recording
• Data Export
• Multi-User
• Notifications
• API

Features:

• Custom Data Forms
• API
• Softphone
• Multi-User
• Employee Engagement
• Dashboard
• Click-to-Dial
• External Integrations
• Customer Management
• Notifications
• Data Export
• Data Import
• Contact Management
• Scheduling
• Lead Management
• Call Recording
• Call Tracking
• Call Disposition

Features:

• Data Export
• Data Import
• API
• Budgeting
• Forecasting
• Notifications
• Project Management
• Multi-User
• Inventory Tracking
• Supplier Management
• Third-Party Plugins/Add-Ons
• Calendar Management
• Dashboard
• Customer Management
• Data Visualization
• External Integrations
• Analytics

Summary:

• Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

• We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

• X5 Cloud Contact Center is a flexible cloud-based solution, requiring agents to only have a computer, headset, and internet connection.

• Make data driven decisions based on call completion and agent efficiency reports to increase campaign performance. X5 Cloud Contact Center is TCPA, FCC, and CRTC compliant when used correctly.

• Voicepath, Designed to guide agents through conversations, VoicePath allows you to easily develop audio responses for inbound and outbound calls. Using VoicePath, agents are guided through conventional logic to navigate all potential call outcomes. Agents can simply press a number on their keyboard or screen to trigger custom pre-recorded dialogue, back and forth with customers.

• VoiceAnalytics brings advanced world-class speech-to-text technology to Cloud Contact Center. Features include keyword spotting, transcription and archiving.

• Enable Admins and Supervisors to stay connected from the floor, at home, or on-the-go.

• Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost.

• A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models.

• Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.

Summary:

• Analytics and KPIs

• Fast setup

• Agent panel

• Cloud-based app

• Dialer and matching

• Integrations

• Visual script creator

• Campaign wizard

• Personalized interface

Summary:

No key features associated with this application.

Pricing:

• Starting from: $50.00/month
• Credit card required: N/A

• Monthly subscriptions fees are based on volume and the number of trading parters.

FAQs:

What platforms does this service support?

• Mobile app, Chrome and Firefox.

Does this service offer multi-user capability (e.g. teams)?

• Yes.

What are some applications this service is commonly used in tandem with?

• Created for the lead gen industry, both Beacon and LeadBeam are powerful apps that work with X5 Cloud Contact Center. Or use an open API to integrate other popular software that your businesses relies on.

Does this service offer guides, tutorials and or customer support?

• 96-100% Satisfaction for customer support rated by Zendesk.

Does this service integrate with any other apps?

• We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

  Salesforce, Zendesk, Hubspot, SugarCRM, Onsite CRM, LeadMailbox, Zapier, BASE, Infustionsoft., National Data Systems, Insellerate, Velocify.

What is this service generally used for?

• X5 Cloud Contact Center is built to power inbound and outbound communication for contact centers, marketing and sales teams.

Does this service offer an API?

• Yes.

Who are the main user groups of this service?

• Contact Centers and Small to Midsize Businesses.

FAQs:

FAQs:

Who are the main user groups of this service?

• The solution is used by more than 75,000 retailers, distributors, suppliers and logistics providers across the globe.

What is this service generally used for?

• SPS Fulfillment can quickly and easily get you EDI capable and compliant with all your trading partners.

What platforms does this service support?

• The cloud-based SPS Commerce platform is accessible from any device connected to the Internet.

Does this service offer multi-user capability (e.g. teams)?

• This service offers multi-user capability.

Does this service offer an API?

• Yes

Does this service offer guides, tutorials and or customer support?

• SPS Commerce offers an online support center, training videos, and access to professional customer service representative. We encourage customers to use our Support Center to ask questions, share an idea, report a problem and more.

What are some applications this service is commonly used in tandem with?

• The SPS Commerce solutions are often integrated with a retail company's ERP, accounting, PIM and order management solutions.

Does this service integrate with any other apps?

• Yes, the SPS Commerce solutions integrate with major accounting, PIM, IMS, ERP, e-commerce, and other applications.

Publisher:

Publisher:

Publisher:

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other:

• Startups
• SMEs
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android