X5 Cloud Contact Center is built to power outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset, and internet connection. Great for businesses with 5-150 agents. Ask about our built-in apps for the lead generation industry, advance call tracking, and broadcast (Voice Messaging, Ringless Voicemail, Text Campaigns and more).
About Channels
Channels is the only app you need to power up your customer service! How come?
Well, the biggest problem of customer service and - especially - of customer support phone calls is that they’re painful for both customers and customer service reps.
This neither helps your business nor improves customer satisfaction.
And that’s where Channels comes to the rescue.
With Channels, you can...
Use customer data to end interview-like customer support phone calls
Channels integrates with your favorite eCommerce platforms such as Shopify and Magento to collect customer data stored in them. Then, when your customers are calling, Channels shows you the most important customer details so you can get straight to the point.
Set up IVR to always connect customers to the right agent
Besides that, Channels lets you build an IVR-based helpline so your customers can get help whenever they need it. Plus, you can handle customer support phone calls from your PC, laptop, and even your smartphone thanks to our Mobile App!
Make your live chat even more versatile
Also, Channels integrates with your LiveChat and lets you offer a way to call your company when the chat is not enough. After all, not everything can be resolved through text…
On top of all of that, Channels comes packed with useful features that will help your business thrive and your customers happy!
Some of them are:
Call recordings - so you can always come back to an important conversation and lose no important detail
International phone numbers - so you can make it easy for anyone to connect with you, no matter where they’re calling from
Affordable call rates - so your customer service solution doesn’t hurt your wallet
Toll-Free numbers - so it’s a no-brainer for any customer that would like to call you
If you’d like to try out Channels, there was no better time to do so, as there’s a 7-day free trial. No credit card required, no limitations!
About SPS Commerce
SPS Commerce Fulfillment helps you achieve ongoing success with your retailer, grocer and distributor trading partners. Our solution is fast, reliable and scalable and can handle your most complex fulfillment requirements for any trading partner, across any channel, including stores, e-commerce, and marketplaces.
Features
API
External Integrations
Multi-User
Notifications
Scheduling
Call Recording
Custom Data Forms
Call Tracking
Call Disposition
Click-to-Dial
Features
API
Calendar Management
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Click-to-Dial
SAP Integration
Net Promoter Score
Features
API
Batch Permissions & Access
Data Export
Data Import
External Integrations
Multi-User
Notifications
Password & Access Management
Summary
Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.
We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.
X5 Cloud Contact Center is a flexible cloud-based solution, requiring agents to only have a computer, headset, and internet connection.
Make data driven decisions based on call completion and agent efficiency reports to increase campaign performance. X5 Cloud Contact Center is TCPA, FCC, and CRTC compliant when used correctly.
Voicepath, Designed to guide agents through conversations, VoicePath allows you to easily develop audio responses for inbound and outbound calls. Using VoicePath, agents are guided through conventional logic to navigate all potential call outcomes. Agents can simply press a number on their keyboard or screen to trigger custom pre-recorded dialogue, back and forth with customers.
VoiceAnalytics brings advanced world-class speech-to-text technology to Cloud Contact Center. Features include keyword spotting, transcription and archiving.
Enable Admins and Supervisors to stay connected from the floor, at home, or on-the-go.
Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost.
A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models.
Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.
Summary
Mobile App
Various Integrations
Click-to-Call Widget
International phone numbers
IVR
Call recordings
Live-listening
Data-driven Phone System
Affordable call rates
Summary
No key features associated with this application.
Pricing
BASIC
$24.00
1 user(s) / month
Included in plan:
IVR
Free incoming calls
30 days of call recordings storage
eCommerce Integrations
LiveChat Integration
PRO
$39.00
1 user(s) / month
Included in plan:
IVR
Free incoming calls
365 days of call recordings storage
eCommerce Integrations
LiveChat Integration
Live-listening Included
Pricing
Starting from: $50.00/month
Credit card required: No
Monthly subscriptions fees are based on volume and the number of trading parters.
FAQs
What platforms does this service support?
Mobile app, Chrome and Firefox.
Does this service offer multi-user capability (e.g. teams)?
Yes.
What are some applications this service is commonly used in tandem with?
Created for the lead gen industry, both Beacon and LeadBeam are powerful apps that work with X5 Cloud Contact Center. Or use an open API to integrate other popular software that your businesses relies on.
Does this service offer guides, tutorials and or customer support?
96-100% Satisfaction for customer support rated by Zendesk.
Does this service integrate with any other apps?
We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.
Salesforce, Zendesk, Hubspot, SugarCRM, Onsite CRM, LeadMailbox, Zapier, BASE, Infustionsoft., National Data Systems, Insellerate, Velocify.
What is this service generally used for?
X5 Cloud Contact Center is built to power inbound and outbound communication for contact centers, marketing and sales teams.
Does this service offer an API?
Yes.
Who are the main user groups of this service?
Contact Centers and Small to Midsize Businesses.
FAQs
Does this service offer guides, tutorials and or customer support?
We offer 24/7 customer support that can be accessed through the phone, email, and live chat. There's also a knowledge base so everyone can solve their issues on their own.
We also offer 15- and 30-minute demo and training sessions during which our Customer Success Managers give you a hands-on presentation of our software and answer all your questions regarding how to use it.
Does this service integrate with any other apps?
Channels integrates with Shopify, Magento, Livechat, Pipedrive. You can also use Zapier to connect Channels with 1000+ various apps and use our API to manipulate data coming in and out of our software.
Does this service offer an API?
Yes, we do offer an API.
Does this service offer multi-user capability (e.g. teams)?
Yes, you can invite other users to Channels and manage reps from an admin account.
What platforms does this service support?
You can use Channels using any web browser you want. Plus there's a Mobile app available on both iOS and Android.
What are some applications this service is commonly used in tandem with?
Channels integrates - and thus works best - with Shopify, Magento, Livechat, Pipedrive. You can also use Zapier to connect Channels with 1000+ various apps and use our API to manipulate data coming in and out of our software.
What is this service generally used for?
To provide excellent customer service over the phone.
Who are the main user groups of this service?
eCommerce stores, online businesses, and SMBs.
FAQs
Who are the main user groups of this service?
The solution is used by more than 75,000 retailers, distributors, suppliers and logistics providers across the globe.
What is this service generally used for?
SPS Fulfillment can quickly and easily get you EDI capable and compliant with all your trading partners.
What platforms does this service support?
The cloud-based SPS Commerce platform is accessible from any device connected to the Internet.
Does this service offer multi-user capability (e.g. teams)?
This service offers multi-user capability.
Does this service offer an API?
Yes
Does this service offer guides, tutorials and or customer support?
SPS Commerce offers an online support center, training videos, and access to professional customer service representative. We encourage customers to use our Support Center to ask questions, share an idea, report a problem and more.
What are some applications this service is commonly used in tandem with?
The SPS Commerce solutions are often integrated with a retail company's ERP, accounting, PIM and order management solutions.
Does this service integrate with any other apps?
Yes, the SPS Commerce solutions integrate with major accounting, PIM, IMS, ERP, e-commerce, and other applications.
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