Compare X5 vs Coztel vs contactSPACE

X5

Telephony
 (0)
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Crozscore:

79%
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39%
interest rising

Crozscore:

52%
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24%
interest falling

Crozscore:

69%
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22%
interest falling
X5 screenshot view 3 more Coztel screenshot view 4 more contactSPACE screenshot

Software Description:

X5 Cloud Contact Center is built to power outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset, and internet connection. Great for businesses with 5-150 agents. Ask about our built-in apps for the lead generation industry, advance call tracking, and broadcast (Voice Messaging, Ringless Voicemail, Text Campaigns and more).

Software Description:

Coztel is a leading call center software which provides outbound, inbound and blended all types of calls with perfect results in the department of sales and marketing for any country. It is a complete solution for call centers including Hosted pbx, predictive dialer, power dialer, preview dialer and voice broadcasting. It leads you to connect with your customers with E-mails, SMS, Web Chat, Live Chat, and Social Media. It also can be integrated with market’s leading CRMs. You can get benefit from its 24/7 perfect services.

Software Description:

contactSPACE is the next generation Australian developed cloud contact centre technology, transforming your calls into effective conversations. It includes outbound/inbound blended voice, email, live chat & SMS in an easy to use and deploy, cost effective solution. contactSPACE has a phone (webRTC) built in, requiring only an internet connection & a headset to operate. What makes contactSPACE work is a user-friendly interface for users via CallGuides and intuitive tools for admins.

Features:

  • Custom Data Forms
  • Softphone
  • Call Tracking
  • Call Disposition
  • Call Recording
  • Data Export
  • Multi-User
  • Notifications
  • API

Features:

  • Lead Management
  • Lead Scoring
  • Customer Management
  • Chat
  • Click-to-Dial
  • Dashboard

Features:

Summary:

  • Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

  • We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

  • X5 Cloud Contact Center is a flexible cloud-based solution, requiring agents to only have a computer, headset, and internet connection.

  • Make data driven decisions based on call completion and agent efficiency reports to increase campaign performance. X5 Cloud Contact Center is TCPA, FCC, and CRTC compliant when used correctly.

  • Voicepath, Designed to guide agents through conversations, VoicePath allows you to easily develop audio responses for inbound and outbound calls. Using VoicePath, agents are guided through conventional logic to navigate all potential call outcomes. Agents can simply press a number on their keyboard or screen to trigger custom pre-recorded dialogue, back and forth with customers.

  • VoiceAnalytics brings advanced world-class speech-to-text technology to Cloud Contact Center. Features include keyword spotting, transcription and archiving.

  • Enable Admins and Supervisors to stay connected from the floor, at home, or on-the-go.

  • Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost.

  • A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models.

  • Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.

Summary:

    No key features associated with this application.

Summary:

  • User friendly

  • Quick to deploy

  • Easy to maintain

  • Increases Agent productivity and call rate

  • Improves Agent conversations with workflow driven CallGuides

FAQs:

    What platforms does this service support?
  • Mobile app, Chrome and Firefox.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • Created for the lead gen industry, both Beacon and LeadBeam are powerful apps that work with X5 Cloud Contact Center. Or use an open API to integrate other popular software that your businesses relies on.

  • Does this service offer guides, tutorials and or customer support?
  • 96-100% Satisfaction for customer support rated by Zendesk.

  • Does this service integrate with any other apps?
  • We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

    Salesforce, Zendesk, Hubspot, SugarCRM, Onsite CRM, LeadMailbox, Zapier, BASE, Infustionsoft., National Data Systems, Insellerate, Velocify.

  • What is this service generally used for?
  • X5 Cloud Contact Center is built to power inbound and outbound communication for contact centers, marketing and sales teams.

  • Does this service offer an API?
  • Yes.

  • Who are the main user groups of this service?
  • Contact Centers and Small to Midsize Businesses.

FAQs:

    No FAQs associated with this application.

FAQs:

    What is this service generally used for?
  • Fundraising, Inside Sales, Lead Generation, Debt Collection

  • Does this service offer an API?
  • Yes

  • Who are the main user groups of this service?
  • Inbound and Outbound Call Centre Teams of greater than 5 Agents

  • What platforms does this service support?
  • Web-based solution preferably Chrome on PC/Mac

  • What are some applications this service is commonly used in tandem with?
  • Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM Custom integration through API

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes - Standard support M-F 9-5 AEST

  • Does this service integrate with any other apps?
  • Salesforce, Infusionsoft, ZohoCRM, Hubspot, SugarCRM

Publisher:

Founded:
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Based in:
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Employees:
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Publisher:

Founded:
-
Based in:
Manchester
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
St Leonards
Employees:
11-50
Likes:
Followers:

Other:

Who uses X5
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Coztel
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses contactSPACE
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
The solution is available in APAC, North America, Europe in English
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