Compare X5 vs KiteDesk vs Brand24

Software Description:

X5 Cloud Contact Center is built to power outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset, and internet connection. Great for businesses with 5-150 agents. Ask about our built-in apps for the lead generation industry, advance call tracking, and broadcast (Voice Messaging, Ringless Voicemail, Text Campaigns and more).

Software Description:

KiteDesk provides smarter sales prospecting software, overcoming the #1 challenge salespeople face -- a lack of qualified leads. Picture, with KiteDesk FIND, an all-in-one Lead Generation Platform with up-to-date contact and account data, where you can quickly create Lead Lists on-demand.

Then, with KiteDesk FLOW, your sales team will reach out to the right people at the right time with the right message--all prioritized by our intelligent and auto-adjusting ToDo queue. Lead Management has never been this easy-- or this effective. Its lead generation at scale, where the hardest part of sales is made more powerful than ever before.

Software Description:

Brand24 provides a simple solution that allows you to both track and engage in online conversations relevant to your business. Brand24 gives you instant access to mentions about your brand across the web, from social networks to influential publishers. React and engage quickly to real-time comments made about your brand. Follow-up on positive comments from your brand ambassadors, or respond to a dissatisfied customer before the story gets ahead of you. 80% of consumers do research or ask online before making a buying decision. Brand24 gives you the listening tools to find these leads, identify where to promote products and find customers before they find you.

Features:

• Custom Data Forms
• Softphone
• Call Tracking
• Call Disposition
• Call Recording
• Data Export
• Multi-User
• Notifications
• API

Features:

• Data Import
• Audience Targeting
• Contact Management
• Data Export
• Contact Sharing
• External Integrations
• Data Visualization
• Email Integration
• Lead Scoring
• Referral Tracking
• Social-Media Integration
• Third-Party Plugins/Add-Ons
• Multi-User
• Notifications
• Lead Management
• Google Apps Integration
• Customer Management
• Dashboard
• Calendar Management
• Scheduling

Features:

Summary:

• Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

• We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

• X5 Cloud Contact Center is a flexible cloud-based solution, requiring agents to only have a computer, headset, and internet connection.

• Make data driven decisions based on call completion and agent efficiency reports to increase campaign performance. X5 Cloud Contact Center is TCPA, FCC, and CRTC compliant when used correctly.

• Voicepath, Designed to guide agents through conversations, VoicePath allows you to easily develop audio responses for inbound and outbound calls. Using VoicePath, agents are guided through conventional logic to navigate all potential call outcomes. Agents can simply press a number on their keyboard or screen to trigger custom pre-recorded dialogue, back and forth with customers.

• VoiceAnalytics brings advanced world-class speech-to-text technology to Cloud Contact Center. Features include keyword spotting, transcription and archiving.

• Enable Admins and Supervisors to stay connected from the floor, at home, or on-the-go.

• Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost.

• A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models.

• Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.

Summary:

• SMARTER SALES PROSPECTING

• 300 Leads Per Month Included

• Account-Based Sales Prospecting

• Ideal Customer Profile Builder

• On-Demand Data Marketplace

• Multiple Data Providers

• Upload & Enrich

• Chrome Extension

• Easy Data Export

• Email Guessing

Summary:

• Real-time Internet Monitoring

• Influencer Analysis

• Sentiment Analysis

• Collaborative Work & Report Generation

• Competitor Knowledge

• Mobile App for iOS/Android

Pricing:

• Starting from: $75.00/month
• Credit card required: N/A

• All plans billed annually

Pricing:

• Starting from: $49.00/month
• Credit card required: No

• Plus: $49 per month
  Premium: $99 per month
  Max: $349 per month

FAQs:

What platforms does this service support?

• Mobile app, Chrome and Firefox.

Does this service offer multi-user capability (e.g. teams)?

• Yes.

What are some applications this service is commonly used in tandem with?

• Created for the lead gen industry, both Beacon and LeadBeam are powerful apps that work with X5 Cloud Contact Center. Or use an open API to integrate other popular software that your businesses relies on.

Does this service offer guides, tutorials and or customer support?

• 96-100% Satisfaction for customer support rated by Zendesk.

Does this service integrate with any other apps?

• We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

  Salesforce, Zendesk, Hubspot, SugarCRM, Onsite CRM, LeadMailbox, Zapier, BASE, Infustionsoft., National Data Systems, Insellerate, Velocify.

What is this service generally used for?

• X5 Cloud Contact Center is built to power inbound and outbound communication for contact centers, marketing and sales teams.

Does this service offer an API?

• Yes.

Who are the main user groups of this service?

• Contact Centers and Small to Midsize Businesses.

FAQs:

Does this service offer multi-user capability (e.g. teams)?

• Yes; Lead assignment, routing, triggers. Management Dashboard, Analytics. Email Templates, Phone Script sharing.

Who are the main user groups of this service?

• Sales Teams who want to increase revenue.

What are some applications this service is commonly used in tandem with?

• Salesforce
  Google Apps
  Microsoft Office
  Linkedin
  Twitter
  Facebook
  G+

Does this service offer an API?

• Not public.

What platforms does this service support?

• SaaS software; Runs in any web browser. Chrome Extension available.

Does this service offer guides, tutorials and or customer support?

• Yes-- Trained Customer Support available via Chat, Phone, Online Meeting.

Does this service integrate with any other apps?

• Salesforce
  Google Apps
  Microsoft Office
  Twilio
  InsideView
  ZoomInfo
  NetProspex
  Toofr

What is this service generally used for?

• By combining a Sales Intelligence solution (KiteDesk FIND) with an All-in-One Sales Development platform (KiteDesk FLOW), the company enables sales teams to find and engage intelligently with the right prospects at the right time.

FAQs:

Who are the main user groups of this service?

• We monitor over 30,000 brands and products. Including companies like Intel, Panasonic, IKEA, Vichy, Air France, GlaxoSmithKleine and Samsung. Apart from brands themselves, our second largest customer group are all types of agencies – PR agencies, social media agencies, marketing agencies, interactive agencies, etc. 50% of our subscribers are small and medium companies - i.e. doctors, shop owners, restaurant owners, startups, ebay sellers.

What is this service generally used for?

• Brand24 is an online monitoring and analytics tool that helps brands understand their audience, track online mentions and reach out to prospects and current customers.

Does this service offer multi-user capability (e.g. teams)?

• Brand24 enables its users to share projects, alerts and results across teams.

Does this service offer guides, tutorials and or customer support?

• Brand24 offers many support options: via phone, FAQs. video tutorials and for all professional packages - 24/7 online support.

Publisher:

Publisher:

Publisher:

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android