Compare X5 vs Toky vs Service Creatio

X5 9 Telephony	Toky 29 Customer Service	Service Creatio 7 Support & Helpdesk
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Crozscore 83% what is this? User Happiness: 88% Press Buzz: 43% User Trend: no significant changes	Crozscore 83% what is this? User Happiness: 74% Press Buzz: 44% User Trend: interest rising	Crozscore 85% what is this? User Happiness: 88% Press Buzz: 47% User Trend: no significant changes
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About X5 X5 Cloud Contact Center is built to power outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset, and internet connection. Great for businesses with 5-150 agents. Ask about our built-in apps for the lead generation industry, advance call tracking, and broadcast (Voice Messaging, Ringless Voicemail, Text Campaigns and more).	About Toky Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.	About Service Creatio Service Creatio is an omnichannel platform to automate customer service workflows of any complexity with no-code and maximum degree of freedom. It enables companies to accelerate service delivery and ensure top-notch customer engagements across all available channels. Powered by no-code and AI tools, Service Creatio helps service teams minimize manual workload and boost case processing times. Key features of Service Creatio: * 360-Degree Customer View * Omnichannel Communications * Contact Center * Business Process Management * Case Management * Problem Management * Change Management * Release Management * Service Catalogue * Service Level Management * Configuration Management * Knowledge Management With Service Creatio, service agents can build a holistic customer view for smarter service delivery, unify all communication channels on one platform, align traditional and digital helpdesk operations, and build enterprise-grade automated service workflows based on ITIL. Featuring extensive no-code capabilities, Service Creatio enables users to create highly customized role-centric workspaces for their daily activities. By applying AI/ML features, Service Creatio also automates such activities as case classification and routing, document classification, and similar cases verification. About Creatio Creatio is the leading provider of ONE platform to automate industry workflows and CRM with no code and maximum degree of freedom. Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales and Service), industry workflows for 20 verticals and marketplace add-ons. Today, thousands of customers launch millions of CRM, operational and industry workflows with our platform every day in 100 countries! Creatio is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports. Creatio is headquartered in Boston, MA. We have 700 employees in six offices and a local presence in 14 countries. Creatio has long-lasting relationships with some of the world’s most successful organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, BNP Paribas Group and many others.
Features API External Integrations Multi-User Notifications Scheduling Call Recording Custom Data Forms Call Tracking Call Disposition Click-to-Dial	Features API Calendar Management Chat Contact Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Inventory Tracking Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Click-to-Dial SAP Integration Net Promoter Score	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly. We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions. X5 Cloud Contact Center is a flexible cloud-based solution, requiring agents to only have a computer, headset, and internet connection. Make data driven decisions based on call completion and agent efficiency reports to increase campaign performance. X5 Cloud Contact Center is TCPA, FCC, and CRTC compliant when used correctly. Voicepath, Designed to guide agents through conversations, VoicePath allows you to easily develop audio responses for inbound and outbound calls. Using VoicePath, agents are guided through conventional logic to navigate all potential call outcomes. Agents can simply press a number on their keyboard or screen to trigger custom pre-recorded dialogue, back and forth with customers. VoiceAnalytics brings advanced world-class speech-to-text technology to Cloud Contact Center. Features include keyword spotting, transcription and archiving. Enable Admins and Supervisors to stay connected from the floor, at home, or on-the-go. Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost. A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models. Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.	Summary International phone numbers Phone Trees (IVR) Simultaneous Calls Welcome and voicemail greetings in several languages Call History Call Filters (Set the times and days your business) Warm and blind call Transfer Integrations with CRM and Business Apps Forward to cell phones and landlines SMS, Voicemail, Speech to text, Fax to email and more	Summary No key features associated with this application.
	Pricing Starting from: $25.00/month Credit card required: No Especial discount on every paid plan if billed yearly * $20 agent/ month ENTREPRENEUR * $30 agent/ month (Starting with 3 agents) BUSINESS ENTREPRENEUR $25.00 1 user(s) / month Included in plan: Basic cloud phone system features Unlimited inbound calls. Fair usage policy applies. Toll-free numbers excluded Access to Standard integrations SMS messaging Email Support, responding to inquiries within 24 hours 1 local or toll-free number included. First number included. Valid for numbers in selected countries BUSINESS $35.00 1 user(s) / month Included in plan: All Entrepreneur features Access to WhatsApp Business. Early access. Additional fees may apply. All submissions will be reviewed for approval by WhatsApp. Access to Salesforce integration Unlimited call recordings Google Data Studio Templates Email, Chat & Phone Support 24/5 Email & Chat Support 24/7 Access to Toky APIs for custom integrations Early access to new Toky features ENTERPRISE PLAN For great teams. Contact us! Included in plan: BYOC (Bring Your Own Carrier) Dedicated Account Manager All Entrepreneur & Business features SIP Trunking support Dialer bot Priority Support on all channels Tailored pricing plans available	Pricing service enterprise $50.00 1 user(s) / month Included in plan: Unified customer database Service catalogue Business process management Contact center Service level management Configuration management Case management Request management Problem management Knowledge management Change management Release management Synchronization and integration System designer Omni-channel communications customer center $35.00 1 user(s) / month Included in plan: Unified customer database Omnichannel communications Service catalogue Business process management Contact center Case management Knowledge management Synchronization and integration System designer
FAQs What platforms does this service support? Mobile app, Chrome and Firefox. Does this service offer multi-user capability (e.g. teams)? Yes. What are some applications this service is commonly used in tandem with? Created for the lead gen industry, both Beacon and LeadBeam are powerful apps that work with X5 Cloud Contact Center. Or use an open API to integrate other popular software that your businesses relies on. Does this service offer guides, tutorials and or customer support? 96-100% Satisfaction for customer support rated by Zendesk. Does this service integrate with any other apps? We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions. Salesforce, Zendesk, Hubspot, SugarCRM, Onsite CRM, LeadMailbox, Zapier, BASE, Infustionsoft., National Data Systems, Insellerate, Velocify. What is this service generally used for? X5 Cloud Contact Center is built to power inbound and outbound communication for contact centers, marketing and sales teams. Does this service offer an API? Yes. Who are the main user groups of this service? Contact Centers and Small to Midsize Businesses.	FAQs Does this service integrate with any other apps? Wordpress Facebook Salesforce Intercom Zoho CRM Hubspot CRM Slack Pipedrive InfusionSoft FreshSales AmoCRM AgileCRM vTiger Insighlty WhatsApp Business Zapier Does this service offer an API? Yes, we have a developers API Does this service offer multi-user capability (e.g. teams)? Yes Who are the main user groups of this service? Businesses that want to give excellent customer support. What is this service generally used for? For customer support and sales calls What platforms does this service support? Webapp Android App iOS App Windows App Mac App Linux App Does this service offer guides, tutorials and or customer support? Yes What are some applications this service is commonly used in tandem with? CRM, Intercom and collaboration tools like Slack	FAQs What is this service generally used for? Leverage built-in processes Service Creatio offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Manage omnichannel communications Personalize communications with your clients using service Creatio. Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal. Engaging interface that users love Work is a pleasure with Service Creatio clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important. Does this service offer multi-user capability (e.g. teams)? Software offers multi-user capability. What are some applications this service is commonly used in tandem with? Twitter, Facebook, Google Contacts and Calendars, LDAP, IMAP, MS Exchange, Google Maps, OpenStreetMap, MailChimp / Mandrill Does this service offer guides, tutorials and or customer support? Support: Phone support Knowledge base Customer success management Academy Community ITIL/ITSM Does this service offer an API? Creatio provides open configuration and extensive API to allow any customizations and integrations required for your business. Who are the main user groups of this service? Enterprises Mid-size companies Startups Small companies What platforms does this service support? Platforms: Android, iOS, Mac, Windows, Web-based.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 2.02k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 979	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 3.98k
Other Who uses X5 Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses Toky Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: English, Spanish, Portuguese Regional Restrictions: No restrictions.	Other Who uses Service Creatio Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: Arabic, Hebrew, Polish, Turkish, Russian, Spanish, Italian, Portuguese, French, German Regional Restrictions: No restrictions.