Compare X5 vs Service Creatio vs MoonMail

X5 9 Telephony	Service Creatio 7 Support & Helpdesk	MoonMail 82 Email Marketing
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Crozscore 83% what is this? User Happiness: 88% Press Buzz: 43% User Trend: no significant changes	Crozscore 85% what is this? User Happiness: 88% Press Buzz: 47% User Trend: no significant changes	Crozscore 84% what is this? User Happiness: 77% Press Buzz: 47% User Trend: interest falling
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About X5 X5 Cloud Contact Center is built to power outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset, and internet connection. Great for businesses with 5-150 agents. Ask about our built-in apps for the lead generation industry, advance call tracking, and broadcast (Voice Messaging, Ringless Voicemail, Text Campaigns and more).	About Service Creatio Service Creatio is an omnichannel platform to automate customer service workflows of any complexity with no-code and maximum degree of freedom. It enables companies to accelerate service delivery and ensure top-notch customer engagements across all available channels. Powered by no-code and AI tools, Service Creatio helps service teams minimize manual workload and boost case processing times. Key features of Service Creatio: * 360-Degree Customer View * Omnichannel Communications * Contact Center * Business Process Management * Case Management * Problem Management * Change Management * Release Management * Service Catalogue * Service Level Management * Configuration Management * Knowledge Management With Service Creatio, service agents can build a holistic customer view for smarter service delivery, unify all communication channels on one platform, align traditional and digital helpdesk operations, and build enterprise-grade automated service workflows based on ITIL. Featuring extensive no-code capabilities, Service Creatio enables users to create highly customized role-centric workspaces for their daily activities. By applying AI/ML features, Service Creatio also automates such activities as case classification and routing, document classification, and similar cases verification. About Creatio Creatio is the leading provider of ONE platform to automate industry workflows and CRM with no code and maximum degree of freedom. Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales and Service), industry workflows for 20 verticals and marketplace add-ons. Today, thousands of customers launch millions of CRM, operational and industry workflows with our platform every day in 100 countries! Creatio is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports. Creatio is headquartered in Boston, MA. We have 700 employees in six offices and a local presence in 14 countries. Creatio has long-lasting relationships with some of the world’s most successful organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, BNP Paribas Group and many others.	About MoonMail With MoonMail you can easily create and design successful email marketing campaigns. MoonMail provides a comfortable and clean way to analyze your success and performance through clear metrics, reports, and statistics. MoonMail allows you: Customize and adapt your message using our Template Library Create your custom design with our easy-to-use drag and drop template engine Add images, social media icons, and logos with just one click Monitor and track your performance and analyze the success of your campaigns in MoonMail's Dashboard. Compare data from your previous campaigns Choose a multilingual dashboard, enabling you to understand your results better. With MoonMail you can also target customer based on specific attributes and traits. Create multiple lists for targeted group messages and store an unlimited number of recipients. MoonMail also comes with automatic management of email unsubscribes bounces and complaints.
Features API External Integrations Multi-User Notifications Scheduling Call Recording Custom Data Forms Call Tracking Call Disposition Click-to-Dial	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features A/B Testing API Audience Targeting Brand Management Calendar Management Contact Management Contact Sharing Conversion Tracking Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Social-Media Integration Third-Party Plugins/Add-Ons
Summary Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly. We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions. X5 Cloud Contact Center is a flexible cloud-based solution, requiring agents to only have a computer, headset, and internet connection. Make data driven decisions based on call completion and agent efficiency reports to increase campaign performance. X5 Cloud Contact Center is TCPA, FCC, and CRTC compliant when used correctly. Voicepath, Designed to guide agents through conversations, VoicePath allows you to easily develop audio responses for inbound and outbound calls. Using VoicePath, agents are guided through conventional logic to navigate all potential call outcomes. Agents can simply press a number on their keyboard or screen to trigger custom pre-recorded dialogue, back and forth with customers. VoiceAnalytics brings advanced world-class speech-to-text technology to Cloud Contact Center. Features include keyword spotting, transcription and archiving. Enable Admins and Supervisors to stay connected from the floor, at home, or on-the-go. Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost. A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models. Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.	Summary No key features associated with this application.	Summary Unlimited Campaigns Unlimited Subscribers Drag and drop editor Unlimited Custom Personalization tags Liquid markup syntax Free email list cleanup DKIM & SPF Configuration Real-time statistics Multilingual Interface
	Pricing service enterprise $50.00 1 user(s) / month Included in plan: Unified customer database Service catalogue Business process management Contact center Service level management Configuration management Case management Request management Problem management Knowledge management Change management Release management Synchronization and integration System designer Omni-channel communications customer center $35.00 1 user(s) / month Included in plan: Unified customer database Omnichannel communications Service catalogue Business process management Contact center Case management Knowledge management Synchronization and integration System designer	Pricing Free Free Included in plan: 1 campaign per Day 10 Recipients per Campaign Store up to 2,000 Recipients Use Our Domain as the Send Address Basic Recipients Custom Fields Basic Support Powerful Drag’n Drop Editor Advanced Signup Forms Web Forms with Dynamic Email Validation Automatic Management of Bounces, Complaints and Spam Reports List Segmentation Fully GDPR Compliant Our branding in email footer Starter $23.99 1 user(s) / month Included in plan: Unlimited campaigns per month Unlimited recipients per campaign Store up to 25,000 Recipients Use any email as the sending address No branding in email footer Unlimited Recipients Custom Fields Premium support Powerful Drag'n Drop Editor Advanced Signup Forms DKIM & SPF Configuration Automated Cleanup of Recipients Lists Use Any Email as the Send Address Unlimited Recipients Custom Fields Premium Support Web Forms with Dynamic Email Validation Automatic Management of Bounces, Complaints and Spam Reports Access to Extensions Dynamic inclusion of email headers Maximum server computational allocation for through API access Pro $47.99 1 user(s) / month Included in plan: Unlimited campaigns per month Unlimited recipients per campaign Store up to 70,000 Recipients Use any email as the sending address No branding in email footer Unlimited Recipients Custom Fields Premium support Powerful Drag'n Drop Editor Advanced Signup Forms DKIM & SPF Configuration Automated Cleanup of Recipients Lists Use Any Email as the Send Address Unlimited Recipients Custom Fields Premium Support Web Forms with Dynamic Email Validation Automatic Management of Bounces, Complaints and Spam Reports Access to Extensions Dynamic inclusion of email headers Maximum server computational allocation for through API access Free MailChimp Migration Enterprise $319.99 1 user(s) / month Included in plan: Unlimited campaigns per month Unlimited recipients per campaign Store up to 1 million Recipients Use any email as the sending address No branding in email footer Unlimited Recipients Custom Fields Premium support Powerful Drag'n Drop Editor Advanced Signup Forms DKIM & SPF Configuration Automated Cleanup of Recipients Lists Use Any Email as the Send Address Web Forms with Dynamic Email Validation Automatic Management of Bounces, Complaints and Spam Reports Access to Extensions Dynamic inclusion of email headers Maximum server computational allocation for through API access Free MailChimp Migration
FAQs What platforms does this service support? Mobile app, Chrome and Firefox. Does this service offer multi-user capability (e.g. teams)? Yes. What are some applications this service is commonly used in tandem with? Created for the lead gen industry, both Beacon and LeadBeam are powerful apps that work with X5 Cloud Contact Center. Or use an open API to integrate other popular software that your businesses relies on. Does this service offer guides, tutorials and or customer support? 96-100% Satisfaction for customer support rated by Zendesk. Does this service integrate with any other apps? We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions. Salesforce, Zendesk, Hubspot, SugarCRM, Onsite CRM, LeadMailbox, Zapier, BASE, Infustionsoft., National Data Systems, Insellerate, Velocify. What is this service generally used for? X5 Cloud Contact Center is built to power inbound and outbound communication for contact centers, marketing and sales teams. Does this service offer an API? Yes. Who are the main user groups of this service? Contact Centers and Small to Midsize Businesses.	FAQs What is this service generally used for? Leverage built-in processes Service Creatio offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Manage omnichannel communications Personalize communications with your clients using service Creatio. Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal. Engaging interface that users love Work is a pleasure with Service Creatio clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important. Does this service offer multi-user capability (e.g. teams)? Software offers multi-user capability. What are some applications this service is commonly used in tandem with? Twitter, Facebook, Google Contacts and Calendars, LDAP, IMAP, MS Exchange, Google Maps, OpenStreetMap, MailChimp / Mandrill Does this service offer guides, tutorials and or customer support? Support: Phone support Knowledge base Customer success management Academy Community ITIL/ITSM Does this service offer an API? Creatio provides open configuration and extensive API to allow any customizations and integrations required for your business. Who are the main user groups of this service? Enterprises Mid-size companies Startups Small companies What platforms does this service support? Platforms: Android, iOS, Mac, Windows, Web-based.	FAQs Who are the main user groups of this service? MoonMail is used by anyone who has a need to send email marketing campaigns. Whether you are a freelancer, marketing/design agency or enterprise you can use MoonMail as it literally scales to infinite. What is this service generally used for? MoonMail allows you to create and edit lists of recipients, design perfectly responsive emails, send email campaigns and track their opens and clicks. Does this service integrate with any other apps? Zapier and Shopify platform integration are coming soon. Does this service offer an API? Yes! MoonMail offers an API. What platforms does this service support? MoonMail is cloud solution that could be accessed through any web browser. What are some applications this service is commonly used in tandem with? Amazon SES/AWS, Email List Cleaning Tools, Design Tools, Google Analytics Does this service offer guides, tutorials and or customer support? MoonMail has a multilingual team available to support you if you need help or just want to say hi. You don’t need to have an emergency to contact the MoonMail team, which supports 10 languages (05.2017). Does this service offer multi-user capability (e.g. teams)? Yes, users can give an access to other MoonMail users so they can work together. Account sharing is helpful if you’re working with another person on email marketing campaigns.
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Other Who uses X5 Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses Service Creatio Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: Arabic, Hebrew, Polish, Turkish, Russian, Spanish, Italian, Portuguese, French, German Regional Restrictions: No restrictions.	Other Who uses MoonMail Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English, Spanish Regional Restrictions: No restrictions.