X5 Cloud Contact Center is built to power outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset, and internet connection. Great for businesses with 5-150 agents. Ask about our built-in apps for the lead generation industry, advance call tracking, and broadcast (Voice Messaging, Ringless Voicemail, Text Campaigns and more).
About Service Creatio
Service Creatio is a cloud application with out-of-the-box processes for full-cycle service management. The best choice for medium and large companies looking to deliver high-level service across multiple communication channels. A rich set of out-of-the-box processes allows managing customer requests and automating service operations by following pre-defined processes for customer care excellence.
Сustomer center
The best fit for companies that are looking to manage omni-channel communications.
Service enterprise
The best choice for medium and large companies looking to deliver high-level service across multiple communication channels
Features:
Product Features
360° customer view
Case management
Problem management
Service catalogue management
Knowledge management
Service level agreement
Feedback management
Omni-channel communications
Field service
Customer portal
ITIL processe
About MoonMail
With MoonMail you can easily create and design successful email marketing campaigns.
MoonMail provides a comfortable and clean way to analyze your success and performance through clear metrics, reports, and statistics.
MoonMail allows you:
Customize and adapt your message using our Template Library
Create your custom design with our easy-to-use drag and drop template engine
Add images, social media icons, and logos with just one click
Monitor and track your performance and analyze the success of your campaigns in MoonMail's Dashboard.
Compare data from your previous campaigns
Choose a multilingual dashboard, enabling you to understand your results better.
With MoonMail you can also target customer based on specific attributes and traits. Create multiple lists for targeted group messages and store an unlimited number of recipients.
MoonMail also comes with automatic management of email unsubscribes bounces and complaints.
Features
API
External Integrations
Multi-User
Notifications
Scheduling
Call Recording
Custom Data Forms
Call Tracking
Call Disposition
Click-to-Dial
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
A/B Testing
API
Audience Targeting
Brand Management
Calendar Management
Contact Management
Contact Sharing
Conversion Tracking
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Social-Media Integration
Third-Party Plugins/Add-Ons
Summary
Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.
We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.
X5 Cloud Contact Center is a flexible cloud-based solution, requiring agents to only have a computer, headset, and internet connection.
Make data driven decisions based on call completion and agent efficiency reports to increase campaign performance. X5 Cloud Contact Center is TCPA, FCC, and CRTC compliant when used correctly.
Voicepath, Designed to guide agents through conversations, VoicePath allows you to easily develop audio responses for inbound and outbound calls. Using VoicePath, agents are guided through conventional logic to navigate all potential call outcomes. Agents can simply press a number on their keyboard or screen to trigger custom pre-recorded dialogue, back and forth with customers.
VoiceAnalytics brings advanced world-class speech-to-text technology to Cloud Contact Center. Features include keyword spotting, transcription and archiving.
Enable Admins and Supervisors to stay connected from the floor, at home, or on-the-go.
Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost.
A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models.
Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.
Summary
No key features associated with this application.
Summary
Unlimited Campaigns
Unlimited Subscribers
Drag and drop editor
Unlimited Custom Personalization tags
Liquid markup syntax
Free email list cleanup
DKIM & SPF Configuration
Real-time statistics
Multilingual Interface
Pricing
service enterprise
$50.00
1 user(s) / month
Included in plan:
Unified customer database
Service catalogue
Business process management
Contact center
Service level management
Configuration management
Case management
Request management
Problem management
Knowledge management
Change management
Release management
Synchronization and integration
System designer
Omni-channel communications
customer center
$35.00
1 user(s) / month
Included in plan:
Unified customer database
Omnichannel communications
Service catalogue
Business process management
Contact center
Case management
Knowledge management
Synchronization and integration
System designer
Pricing
Free
Free
Included in plan:
1 campaign per Day
10 Recipients per Campaign
Store up to 2,000 Recipients
Use Our Domain as the Send Address
Basic Recipients Custom Fields
Basic Support
Powerful Drag’n Drop Editor
Advanced Signup Forms
Web Forms with Dynamic Email Validation
Automatic Management of Bounces, Complaints and Spam Reports
List Segmentation
Fully GDPR Compliant
Our branding in email footer
Starter
$23.99
1 user(s) / month
Included in plan:
Unlimited campaigns per month
Unlimited recipients per campaign
Store up to 25,000 Recipients
Use any email as the sending address
No branding in email footer
Unlimited Recipients Custom Fields
Premium support
Powerful Drag'n Drop Editor
Advanced Signup Forms
DKIM & SPF Configuration
Automated Cleanup of Recipients Lists
Use Any Email as the Send Address
Unlimited Recipients Custom Fields
Premium Support
Web Forms with Dynamic Email Validation
Automatic Management of Bounces, Complaints and Spam Reports
Access to Extensions
Dynamic inclusion of email headers
Maximum server computational allocation for through API access
Pro
$47.99
1 user(s) / month
Included in plan:
Unlimited campaigns per month
Unlimited recipients per campaign
Store up to 70,000 Recipients
Use any email as the sending address
No branding in email footer
Unlimited Recipients Custom Fields
Premium support
Powerful Drag'n Drop Editor
Advanced Signup Forms
DKIM & SPF Configuration
Automated Cleanup of Recipients Lists
Use Any Email as the Send Address
Unlimited Recipients Custom Fields
Premium Support
Web Forms with Dynamic Email Validation
Automatic Management of Bounces, Complaints and Spam Reports
Access to Extensions
Dynamic inclusion of email headers
Maximum server computational allocation for through API access
Free MailChimp Migration
Enterprise
$319.99
1 user(s) / month
Included in plan:
Unlimited campaigns per month
Unlimited recipients per campaign
Store up to 1 million Recipients
Use any email as the sending address
No branding in email footer
Unlimited Recipients Custom Fields
Premium support
Powerful Drag'n Drop Editor
Advanced Signup Forms
DKIM & SPF Configuration
Automated Cleanup of Recipients Lists
Use Any Email as the Send Address
Web Forms with Dynamic Email Validation
Automatic Management of Bounces, Complaints and Spam Reports
Access to Extensions
Dynamic inclusion of email headers
Maximum server computational allocation for through API access
Free MailChimp Migration
FAQs
What platforms does this service support?
Mobile app, Chrome and Firefox.
Does this service offer multi-user capability (e.g. teams)?
Yes.
What are some applications this service is commonly used in tandem with?
Created for the lead gen industry, both Beacon and LeadBeam are powerful apps that work with X5 Cloud Contact Center. Or use an open API to integrate other popular software that your businesses relies on.
Does this service offer guides, tutorials and or customer support?
96-100% Satisfaction for customer support rated by Zendesk.
Does this service integrate with any other apps?
We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.
Salesforce, Zendesk, Hubspot, SugarCRM, Onsite CRM, LeadMailbox, Zapier, BASE, Infustionsoft., National Data Systems, Insellerate, Velocify.
What is this service generally used for?
X5 Cloud Contact Center is built to power inbound and outbound communication for contact centers, marketing and sales teams.
Does this service offer an API?
Yes.
Who are the main user groups of this service?
Contact Centers and Small to Midsize Businesses.
FAQs
What is this service generally used for?
Leverage built-in processes
Service Creatio offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
Manage omnichannel communications
Personalize communications with your clients using service Creatio.
Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.
Engaging interface that users love
Work is a pleasure with Service Creatio clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.
Does this service offer multi-user capability (e.g. teams)?
Software offers multi-user capability.
What are some applications this service is commonly used in tandem with?
Twitter,
Facebook,
Google Contacts and Calendars,
LDAP,
IMAP,
MS Exchange,
Google Maps,
OpenStreetMap,
MailChimp / Mandrill
Does this service offer guides, tutorials and or customer support?
Support:
Phone support
Knowledge base
Customer success management
Academy
Community
ITIL/ITSM
Does this service offer an API?
Creatio provides open configuration and extensive API to allow any customizations and integrations required for your business.
Who are the main user groups of this service?
Enterprises
Mid-size companies
Startups
Small companies
What platforms does this service support?
Platforms: Android, iOS, Mac, Windows, Web-based.
FAQs
Who are the main user groups of this service?
MoonMail is used by anyone who has a need to send email marketing campaigns. Whether you are a freelancer, marketing/design agency or enterprise you can use MoonMail as it literally scales to infinite.
What is this service generally used for?
MoonMail allows you to create and edit lists of recipients, design perfectly responsive emails, send email campaigns and track their opens and clicks.
Does this service integrate with any other apps?
Zapier and Shopify platform integration are coming soon.
Does this service offer an API?
Yes! MoonMail offers an API.
What platforms does this service support?
MoonMail is cloud solution that could be accessed through any web browser.
What are some applications this service is commonly used in tandem with?
Amazon SES/AWS, Email List Cleaning Tools, Design Tools, Google Analytics
Does this service offer guides, tutorials and or customer support?
MoonMail has a multilingual team available to support you if you need help or just want to say hi. You don’t need to have an emergency to contact the MoonMail team, which supports 10 languages (05.2017).
Does this service offer multi-user capability (e.g. teams)?
Yes, users can give an access to other MoonMail users so they can work together. Account sharing is helpful if you’re working with another person on email marketing campaigns.
Vendor Information
Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
Vendor Information
Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
3.92k
Vendor Information
Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
788
Other
Who uses X5
Startups
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Languages:
English
Regional Restrictions:
No restrictions.
Other
Who uses Service Creatio
Personal
Freelance
Startups
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Windows
Macintosh
Mobile Platforms:
iOS
Android
Languages:
Arabic, Hebrew, Polish, Turkish, Russian, Spanish, Italian, Portuguese, French, German
view 3 more
view 2 more
view 4 more
