X5 Cloud Contact Center is built to power outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset, and internet connection. Great for businesses with 5-150 agents. Ask about our built-in apps for the lead generation industry, advance call tracking, and broadcast (Voice Messaging, Ringless Voicemail, Text Campaigns and more).
About Brand24
Brand24 offers real-time social media monitoring and analytics at an affordable price. This tool is designed to keep track of online conversations about your brand, products, and competitors. It collects real-time data from millions of sources, including:
● Social media platforms (Facebook, Instagram, Twitter, Twitch, TikTok, Youtube, Telegram),
● Podcasts,
● Publicly available newsletters,
● Online news sites,
● Blogs,
● Forums,
● Reviews sites.
Dashboard features include comprehensive analytics, actionable customer insights, email alerts, influencer analysis, automated PDF reports, infographics, sentiment analysis, and more!
With Brand24, you can find influencers, increase brand awareness, improve customer support, measure your marketing efforts, conduct a competitor analysis and do social selling.
About Service Creatio
Service Creatio is an omnichannel platform to automate customer service workflows of any complexity with no-code and maximum degree of freedom. It enables companies to accelerate service delivery and ensure top-notch customer engagements across all available channels. Powered by no-code and AI tools, Service Creatio helps service teams minimize manual workload and boost case processing times.
Key features of Service Creatio:
* 360-Degree Customer View
* Omnichannel Communications
* Contact Center
* Business Process Management
* Case Management
* Problem Management
* Change Management
* Release Management
* Service Catalogue
* Service Level Management
* Configuration Management
* Knowledge Management
With Service Creatio, service agents can build a holistic customer view for smarter service delivery, unify all communication channels on one platform, align traditional and digital helpdesk operations, and build enterprise-grade automated service workflows based on ITIL.
Featuring extensive no-code capabilities, Service Creatio enables users to create highly customized role-centric workspaces for their daily activities. By applying AI/ML features, Service Creatio also automates such activities as case classification and routing, document classification, and similar cases verification.
*About Creatio *
Creatio is the leading provider of ONE platform to automate industry workflows and CRM with no code and maximum degree of freedom. Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales and Service), industry workflows for 20 verticals and marketplace add-ons.
Today, thousands of customers launch millions of CRM, operational and industry workflows with our platform every day in 100 countries! Creatio is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports.
Creatio is headquartered in Boston, MA. We have 700 employees in six offices and a local presence in 14 countries. Creatio has long-lasting relationships with some of the world’s most successful organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, BNP Paribas Group and many others.
Features
API
External Integrations
Multi-User
Notifications
Scheduling
Call Recording
Custom Data Forms
Call Tracking
Call Disposition
Click-to-Dial
Features
API
Audience Targeting
Brand Management
Conversion Tracking
Data Export
Data Import
External Integrations
Keyword Tracking
Lead Management
Lead Scoring
Link Tracking
Marketing Automation
Multi-User
Notifications
Social-Media Integration
Net Promoter Score
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.
We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.
X5 Cloud Contact Center is a flexible cloud-based solution, requiring agents to only have a computer, headset, and internet connection.
Make data driven decisions based on call completion and agent efficiency reports to increase campaign performance. X5 Cloud Contact Center is TCPA, FCC, and CRTC compliant when used correctly.
Voicepath, Designed to guide agents through conversations, VoicePath allows you to easily develop audio responses for inbound and outbound calls. Using VoicePath, agents are guided through conventional logic to navigate all potential call outcomes. Agents can simply press a number on their keyboard or screen to trigger custom pre-recorded dialogue, back and forth with customers.
VoiceAnalytics brings advanced world-class speech-to-text technology to Cloud Contact Center. Features include keyword spotting, transcription and archiving.
Enable Admins and Supervisors to stay connected from the floor, at home, or on-the-go.
Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost.
A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models.
Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.
Summary
Real-time Internet Monitoring
Influencer Analysis
Sentiment Analysis
Collaborative Work & Report Generation
Competitor Knowledge
Mobile App for iOS/Android
Summary
No key features associated with this application.
Pricing
Starting from: $49.00/month
Credit card required: No
Individual: $59 per month
Team: $119 per month
Pro: $179 per month
Enterprise: $299 per month
Individual
$59.00
1 user(s) / month
Included in plan:
3 keywords
2K mentions per month
Team
$119.00
unlimited user(s) / month
Included in plan:
7 keywords
5k mentions per month
Pro
$179.00
unlimited user(s) / month
Included in plan:
12 keywords
25k mentions per month
Enterprise
$299.00
1 user(s) / month
Included in plan:
25 keywords
100k mentions per month
Pricing
service enterprise
$50.00
1 user(s) / month
Included in plan:
Unified customer database
Service catalogue
Business process management
Contact center
Service level management
Configuration management
Case management
Request management
Problem management
Knowledge management
Change management
Release management
Synchronization and integration
System designer
Omni-channel communications
customer center
$35.00
1 user(s) / month
Included in plan:
Unified customer database
Omnichannel communications
Service catalogue
Business process management
Contact center
Case management
Knowledge management
Synchronization and integration
System designer
FAQs
What platforms does this service support?
Mobile app, Chrome and Firefox.
Does this service offer multi-user capability (e.g. teams)?
Yes.
What are some applications this service is commonly used in tandem with?
Created for the lead gen industry, both Beacon and LeadBeam are powerful apps that work with X5 Cloud Contact Center. Or use an open API to integrate other popular software that your businesses relies on.
Does this service offer guides, tutorials and or customer support?
96-100% Satisfaction for customer support rated by Zendesk.
Does this service integrate with any other apps?
We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.
Salesforce, Zendesk, Hubspot, SugarCRM, Onsite CRM, LeadMailbox, Zapier, BASE, Infustionsoft., National Data Systems, Insellerate, Velocify.
What is this service generally used for?
X5 Cloud Contact Center is built to power inbound and outbound communication for contact centers, marketing and sales teams.
Does this service offer an API?
Yes.
Who are the main user groups of this service?
Contact Centers and Small to Midsize Businesses.
FAQs
What platforms does this service support?
Brand24 supports monitoring major social media platforms like Facebook, Twitter, Youtube, TikTok, Telegram, and Instagram.
Does this service integrate with any other apps?
Slack
Who are the main user groups of this service?
We monitor over 30,000 brands and products. Including companies like Intel, Panasonic, IKEA, Vichy, Air France, GlaxoSmithKleine and Samsung. Apart from brands themselves, our second largest customer group are all types of agencies – PR agencies, social media agencies, marketing agencies, interactive agencies, etc. 50% of our subscribers are small and medium companies - i.e. doctors, shop owners, restaurant owners, startups, ebay sellers.
What is this service generally used for?
Brand24 is an online monitoring and analytics tool that helps brands understand their audience, track online mentions and reach out to prospects and current customers.
Does this service offer multi-user capability (e.g. teams)?
Brand24 enables its users to share projects, alerts and results across teams.
Does this service offer guides, tutorials and or customer support?
Brand24 offers many support options: via phone, FAQs. video tutorials and for all professional packages - 24/7 online support.
FAQs
What is this service generally used for?
Leverage built-in processes
Service Creatio offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
Manage omnichannel communications
Personalize communications with your clients using service Creatio.
Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.
Engaging interface that users love
Work is a pleasure with Service Creatio clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.
Does this service offer multi-user capability (e.g. teams)?
Software offers multi-user capability.
What are some applications this service is commonly used in tandem with?
Twitter,
Facebook,
Google Contacts and Calendars,
LDAP,
IMAP,
MS Exchange,
Google Maps,
OpenStreetMap,
MailChimp / Mandrill
Does this service offer guides, tutorials and or customer support?
Support:
Phone support
Knowledge base
Customer success management
Academy
Community
ITIL/ITSM
Does this service offer an API?
Creatio provides open configuration and extensive API to allow any customizations and integrations required for your business.
Who are the main user groups of this service?
Enterprises
Mid-size companies
Startups
Small companies
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