Compare X2CRM vs Zendesk Sell

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About X2CRM

X2CRM is an enterprise CRM, Marketing Automation and Workflow solution that supports every aspect of your customer engagement.

Construct effortless customer experiences by enabling the most optimized process and interactions. X2CRM provides companies with speed and control in a complete, secure and highly customizable CRM suite.

By combining Customer Relationship Management, Marketing Automation and Workflow — all managed on a single, cohesive platform — your company can break down data silos and propel customer relationships to a new level.

X2CRM comes with 8 modules that your company can choose to deploy. All modules are native and cohesively designed to interact with each other, and provides a comprehensive view of the customer journey.

About Zendesk Sell

Zendesk Sell is a CRM and sales platform designed for sales teams and professionals, mainly in small and medium-sized enterprises. It provides its users with an all-in-one software, packed with features for capturing, organizing, and tracking leads.

Zendesk Sell empowers B2B and B2C salespeople to manage sales, follow leads, and engage customers. Users are able to generate leads from various sources, like web pages and marketing platforms. Zendesk Sell sales automation tool offers capacities for integrated channel management, resulting in sales improvement, and increasing revenue.

This platform also features analytics and reporting modules, sufficient for accurate quantification and performance measurement. Additional features include Base Voice, advanced sales insights, workflow automation, email integration, and mobility.

Features

  • 2-Factor Authentication
  • API
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Click-to-Dial
  • Sales Automation
  • Pipeline Management

Features

  • 2-Factor Authentication
  • API
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Click-to-Dial
  • Sales Automation
  • Pipeline Management

Summary

  • X2Marketing - modern inbound and outbound campaign system

  • X2Sales - client and opportunity management with full team interaction and pipeline progression

  • X2Support - inbound problem/ticket creation to completion system with collaborative and follow-up alert features

  • X2Digital - maximize all online interactions with engagement tracking and custom offers and messaging

  • X2Social - track and interact with your contacts through all inbound channels

  • X2Collaborate - build internal projects and groups to work collaboratively with alerts, milestones and more

  • X2Documents - massive digital repository with audit tracking, sharing rights management and search

  • X2Quotes - helpful product inventory and pricing engine that creates and manages quotes associated to sales opportunities

  • X2Workflow - powerful engine that defines process and procedures that automate and track enagement

  • X2Reports - customizable reporting engine to help your business hit your KPIs

Summary

  • Complete with core sales tools.

  • Full visibility into current opportunities in your sales pipeline.

  • Insights to grow your business.

  • User-friendly and easy to navigate controls.

  • Track and sort email automatically.

  • Integrate with the popular online and social media tools.

  • Powerful and unified sales contact card.

  • Easy access to call records, emails and notes.

  • Syncing of communication exchanges in one file.

  • Fast integration of your email account to Zendesk Sell to track customer interactions.

Pricing

Virtual Private Server - Shared SaaS

$35.00
1 user(s) / month
Included in plan:
  • X2CRM's Virtual Private Server is ideal for businesses that want an enterprise CRM, Marketing Automation, and Workflow system, yesterday.
  • Your company's data, workflow, and module design is in its own instance and database, but you share a Virtual Server hosted on AWS with other X2CRM customers.
  • Includes three support cases or 30 minutes of phone technical support per month.
  • Pricing starts at $35 USD per user, per month.

Pricing

Team

$19.00
1 user(s) / month
Included in plan:
  • Customized Sales Pipeline
  • Basic Sales Tracking and Reporting
  • Full-Featured Mobile CRM

Professional

$39.00
1 user(s) / month
Included in plan:
  • Full Funnel Forecasting
  • Team Performance Analytics
  • Task Automation
  • Team Document Storage

Enterprise

$79.00
1 user(s) / month
Included in plan:
  • Predictive Sales Intelligence
  • Lead & Deal Scoring
  • Products & Price Book
  • Multiple Sales Pipelines
  • Role-Based Permissions

Elite

$159.00
1 user(s) / month

FAQs

    What is this service generally used for?
  • To manage customer interactions.

  • Who are the main user groups of this service?
  • Companies who are frustrated with the costs and complexities of relying upon Salesforce.com coupled to additional Marketing Automation tools such as Pardot and Marketo. We have replaced multiple solutions and have saved up to 70%.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Community, Knowledge Base, Online Support, Phone Support, Video Tutorials, Tickets.

  • Does this service integrate with any other apps?
  • Integrations: Xero, MailChimp, Zendesk, Dropbox, Quote Roller, QuickBooks Online, HubSpot Marketing, Harvest, G Suite, Yesware, Facebook, Microsoft Outlook.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it does.

  • What platforms does this service support?
  • This is a web-based software.

  • What are some applications this service is commonly used in tandem with?
  • This service is commonly used in tandem with Microsoft Outlook, G Suite, and social media platforms.

  • What is this service generally used for?
  • Zendesk Sell is generally used for customer relationship management and sales management.

  • Does this service offer an API?
  • Yes, Zendesk offers RESTful API.

  • Who are the main user groups of this service?
  • Main users of this service are sales professionals and sales teams in small and medium-sized enterprises.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
6

Vendor Information

Founded:
-
Based in:
-
Employees:
201-500
Likes:
Followers:

Other

Who uses X2CRM
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
none

Other

Who uses Zendesk Sell
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Dutch, French, German, Polish, Portuguese, Spanish
Regional Restrictions:
No restrictions.

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