Compare Wufoo vs Synthetix vs Swiftype

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Crozscore:

89%
what is this?
86%
69%
no significant changes

Crozscore:

58%
what is this?
29%
interest falling

Crozscore:

84%
what is this?
80%
51%
interest rising
Wufoo screenshot view 5 more Synthetix screenshot view 4 more Swiftype screenshot view 1 more

Software Description:

Wufoo is an easy way to create and manage HTML forms.
When users design a form with Wufoo, it automatically builds the database, backend and scripts needed to make collecting and understanding their data easy, fast and fun.
It offers design templates to match brand identity and allows incorporating collection of payments. Users can create forms by dragging and dropping a selection from a group of predefined field types. Field types can include text, numbers, drop downs, selection boxes and more.

Software Description:

A complete suite of attractive, integrated customer contact tools

Refine your online customer service into exceptional customer experiences with the suite of our unique online customer contact tools with comprehensive reporting, analytics and editorial control.

Self-Service Cloud
A natively developed suite of self-service digital channels within a single customer experience platform. Proactively present customers with the information they need at each stage of their online journey.

Contact Centre Cloud
Scalable and reliable cloud-based, customer service contact centre technology without the need for labour intensive IT interference, which helps deliver value at every user interaction.

All Synthetix services are cloud first and Software as a Service (SaaS), delivering customer service solutions to all customer touchpoints across both public and private sectors.

The Synthetix suite of customer contact technology integrate with most popular CRM systems (e.g. Salesforce), contact centre platforms, agent desktops and customer service channels

Software Description:

Swiftype is a hosted search solution that lets site owners deliver powerful, customizable search for their website or mobile app with just a few lines of code. Built on top of a highly refined search algorithm to deliver superior relevance upon installation, Swiftype also gives site owners the tools to precisely control search through a user-friendly dashboard.

Swiftype currently powers search for over 100,000 websites and applications across a wide range of industries—from major corporations Qualcomm and Dr Pepper to technology startups Twitch and CloudFlare.

Features:

  • Analytics
  • Multi-User
  • Notifications

Features:

  • 2-Factor Authentication
  • External Integrations
  • Multi-User
  • Chat
  • Dashboard
  • Contact Management
  • API

Features:

Summary:

  • Intuitive Drag 'n Drop: Wufoo's Form Builder provides the tools for anyone to easily drag and drop to make a form in just a few short minutes.

  • Look Customization: Their Theme Designer can help create themes to match every organization's identity and apply them to their payment forms, reports and invoices.

  • Easy to Embed: It provides a number of copy-and-paste code snippets to help embed any form into user's web site, blog post, email newsletter or Facebook page.

  • Logic & Branching: Their Rule Builder was designed to make adding and understanding the logic users want to apply to the forms as easy as creating sentences.

  • Instant Notifications: They can be sent to emails, text messages or even a secure RSS feed to keep users updated on the money rolling in the door.

  • Keeping Data Clean: Wufoo automatically builds the database and validation scripts needed to make sure the data being collected will be nice and tidy.

Summary:

  • Deliver automated responses across every customer touch point

  • Optimise your customers’ online experience

  • Differentiate your brand and make customers feel special when they engage

  • Intelligent FAQ Search - Seamless customer experience across desktop, mobile and social channels

  • Virtual Agents - Engage your website visitors with personalised, guided, automated conversational assistance

  • Agent Knowledge-base - Maximise agent productivity with a centralised and shared knowledge solution

  • Live Web Chat - Connect customers with agents in real time through integrated live chat

  • Centralised Knowledge - Synthetix puts knowledge at the heart of every customer experience, driving content to all customer touchpoints

  • APIs - Comprehensive APIs for building online customer service integrations

  • Email Management / Dynamic Web Forms - Automatically allocate emails to capture or deflect customer emails

Summary:

  • Site Search: Custom result ranking, autocomplete, synonyms, facets, real-time indexing.

  • Mobile Search: Built for the mobile web, and drop-in iOS and Android SDKs for native apps.

  • Real-Time Analytics: Receive real-time feedback and user insight, and forecast search trends.

  • Developers: Effortless to integrate and customize: build the search engine you want.

Pricing:

  • Credit card required: No
  • Gratis: Free, 3 Forms, 100 Entries.
    Ad Hoc: $14.95/month, 10 Forms, 500 Entries.
    Bona Fide: $29.95/month, Unlimited Forms, 3,000 Entries.
    Carpe Diem: $69.95/month, Unlimited Forms, 15,000 Entries.
    Ad Infinitum: $199.95/month, Unlimited Forms, 100,000 Entries.

FAQs:

    Who are the main user groups of this service?
  • Users of Wufoo are individuals and organizations that need to create various online forms.

  • What is this service generally used for?
  • Wufoo is used as online form builder.

  • What platforms does this service support?
  • Wufoo is a forms designer in the cloud. Currently, they support all the major browsers, Firefox, Chrome, Safari and Internet Explorer 7 and above.

  • Does this service integrate with any other apps?
  • It integrates with various CMS apps; Blogging apps; Website Builders; Social Network
    Media sharing sites etc.

  • Does this service offer an API?
  • There is Wufoo REST API V3 available.

  • Does this service offer guides, tutorials and or customer support?
  • Wufoo offers help center, documentation, FAQs, and video tour.

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
2006
Based in:
Tampa
Employees:
11-50
Likes:
10.3k
Followers:
8.4k

Publisher:

Founded:
-
Based in:
Takeley
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
2012
Based in:
San Francisco
Employees:
11-50
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Synthetix
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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