Compare Wufoo vs Synthetix vs Survicate

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Crozscore:

93%
what is this?
90%
68%
interest rising

Crozscore:

55%
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29%
interest falling

Crozscore:

87%
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96%
46%
interest rising
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Software Description:

Wufoo is an easy way to create and manage HTML forms.
When users design a form with Wufoo, it automatically builds the database, backend and scripts needed to make collecting and understanding their data easy, fast and fun.
It offers design templates to match brand identity and allows incorporating collection of payments. Users can create forms by dragging and dropping a selection from a group of predefined field types. Field types can include text, numbers, drop downs, selection boxes and more.

Software Description:

A complete platform for self-service digital engagement

Synthetix Self-Service Cloud provides answers to your customers' questions 24/7, using our AI-powered, super-accurate knowledge-base to dramatically reduce inbound emails and calls, optimising agent productivity and providing a cost-effective way to automate customer service, sales and support. Products include FAQ Search, Virtual Agent and Visual IVR software.

Agent-assisted customer service channels for your contact centre

Empower your agents to deliver excellent customer experiences with Synthetix Contact Cloud, a complete agent desktop for multi-channel, agent-assisted customer service and support. Augmented by powerful built-in AI which proactively suggests customer responses, you'll see reduced training times, increased customer satisfaction and measurable agent efficiency gains.Products include Live Chat, Agent Knowlege-base and Callback software.

Software Description:

Survicate helps you generate more high-quality leads on your website.Widgets engage users so you can ask them questions that are important to your business and thus make work of sales team easier. Forms allow you to collect contact data and build insightful profiles of leads as answers are matched to given email address. Integrations with platforms like HubSpot make information flow easy to handle and quick.

A wide range of users can benefit from using Survicate: Our customers vary from banks to e-commerce.

Features:

  • Analytics
  • Multi-User
  • Notifications

Features:

  • 2-Factor Authentication
  • External Integrations
  • Multi-User
  • Chat
  • Dashboard
  • Contact Management
  • API

Features:

  • Multi-User
  • Audience Targeting
  • Data Export
  • External Integrations
  • A/B Testing
  • Analytics
  • API
  • CRM Integration
  • Marketing Automation
  • Dashboard
  • Feedback Management

Summary:

  • Intuitive Drag 'n Drop: Wufoo's Form Builder provides the tools for anyone to easily drag and drop to make a form in just a few short minutes.

  • Look Customization: Their Theme Designer can help create themes to match every organization's identity and apply them to their payment forms, reports and invoices.

  • Easy to Embed: It provides a number of copy-and-paste code snippets to help embed any form into user's web site, blog post, email newsletter or Facebook page.

  • Logic & Branching: Their Rule Builder was designed to make adding and understanding the logic users want to apply to the forms as easy as creating sentences.

  • Instant Notifications: They can be sent to emails, text messages or even a secure RSS feed to keep users updated on the money rolling in the door.

  • Keeping Data Clean: Wufoo automatically builds the database and validation scripts needed to make sure the data being collected will be nice and tidy.

Summary:

  • Centralised Knowledge - Synthetix puts knowledge at the heart of every customer experience, driving content to all customer touchpoints

  • Live Web Chat - Connect customers with agents in real time through integrated live chat

  • Agent Knowledge-base - Maximise agent productivity with a centralised and shared knowledge solution

  • Virtual Agents - Engage your website visitors with personalised, guided, automated conversational assistance

  • Intelligent FAQ Search - Seamless customer experience across desktop, mobile and social channels

  • Callback - A very low cost, but effective channel to enhance your customer service offering.Call-back enables optimal engagement between a customer and an agent with the right skills, at a time convenient to them, without any additional call charges.

  • APIs - Comprehensive APIs for building online customer service integrations

Summary:

  • A/B testing: Test widgets to see which version performs the best.

  • Customization: Change appearance of survey widgets to match the design of your website.

  • Targeting: Decide who and when will see a survey. You can target visitors from specific sources or based on their behavior.

  • Integrations: Google Analytics, Pipedrive, Mailchimp, GetResponse and HubSpot.

  • Calls to Action: Redirect visitors to tailored landing pages or content based on answers given in a survey.

Pricing:

  • Credit card required: No
  • Gratis: Free, 3 Forms, 100 Entries.
    Ad Hoc: $14.95/month, 10 Forms, 500 Entries.
    Bona Fide: $29.95/month, Unlimited Forms, 3,000 Entries.
    Carpe Diem: $69.95/month, Unlimited Forms, 15,000 Entries.
    Ad Infinitum: $199.95/month, Unlimited Forms, 100,000 Entries.

Business

$60.00
1 user(s) / month
Included in plan:
  • 1000 respondents / month

Professional

$120.00
1 user(s) / month
Included in plan:
  • 5000 respondents / month

Enterprise

$360.00
1 user(s) / month
Included in plan:
  • 25000 respondents / month

Enterprise Plus


1 user(s) / month
Included in plan:
  • Unlimited respondents

FAQs:

    Who are the main user groups of this service?
  • Users of Wufoo are individuals and organizations that need to create various online forms.

  • What is this service generally used for?
  • Wufoo is used as online form builder.

  • What platforms does this service support?
  • Wufoo is a forms designer in the cloud. Currently, they support all the major browsers, Firefox, Chrome, Safari and Internet Explorer 7 and above.

  • Does this service integrate with any other apps?
  • It integrates with various CMS apps; Blogging apps; Website Builders; Social Network
    Media sharing sites etc.

  • Does this service offer an API?
  • There is Wufoo REST API V3 available.

  • Does this service offer guides, tutorials and or customer support?
  • Wufoo offers help center, documentation, FAQs, and video tour.

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Companies of all sizes who want to know more about their visitors and listen to the voice of their customers.

  • What is this service generally used for?
  • Collecting feedback from visitors and engaging them with targeted offers.

  • What are some applications this service is commonly used in tandem with?
  • HubSpot, Google Analytics, MailChimp, GetResponse.

  • Does this service integrate with any other apps?
  • HubSpot, Google Analytics, Active Campaign, GetResponse, MailChimp, Pipedrive, SalesManago.

  • Does this service offer an API?
  • Yes.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes; a blog, FAQs and a knowledge base.

Publisher:

Founded:
2006
Based in:
Tampa
Employees:
11-50
Likes:
10.3k
Followers:
8.43k

Publisher:

Founded:
-
Based in:
Takeley
Employees:
11-50
Likes:
53
Followers:
737

Publisher:

Founded:
2013
Based in:
Warsaw
Employees:
2-10
Likes:
705
Followers:
15.9k

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Synthetix
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Survicate
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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