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About Woveon

Woveon is a customer engagement platform that aggregates conversations from channels including CRM, phone calls, email, and social media onto a single dashboard. We use AI to surface the information most relevant to managing and resolving customer inquiries, resulting in more productive interactions with better outcomes.

Woveon integrates disparate customer data systems so companies are able to identify which customers they should prioritise and respond to first and whether there are missed opportunities within customer conversations.

About Talkdesk

Talkdesk Enterprise Cloud Contact Centre empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including Discovery Education and Peloton, rely on Talkdesk to power their customer interactions.

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration

Summary

  • Multichannel Conversation on 1 Platform - Social media, emails, telephone, livechat, online forms, and SMS.

  • Prioritize Most Important Conversations - Important conversations automatically appear at the top of the stream.

  • Integrate Customer Data Systems - CRM, sales, marketing, and analytics software solutions.

  • Suggested Responses - Responses that have converted well or had good reactions will be suggested to other agents.

  • Conversation Warehouse - Store and view all your customer conversations and data on one platform.

  • Powered by AI & ML - Woveon automatically surfaces the most relevant information to speed up and optimize customer conversations.

  • Revenue - Generating Analytics - Find lost customer opportunities in conversations, like upsells, cross-sells, and niches.

  • Flexible, Scalable, and Secure - Microservices architecture backboned by Kubernetes, EKS, and AWS.

  • 360 Degree View of the Customer

Summary

    No key features associated with this application.

FAQs

    No FAQs associated with this application.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
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Based in:
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Employees:
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Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Woveon
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Talkdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Languages:
English
Regional Restrictions:
No restrictions.
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