Workelevate is a digital employee experience (DEX) platform that empowers employees with an AI Copilot, enabling them to resolve issues instantly, 24x7—enhancing both experience and productivity. For IT teams, Workelevate offers comprehensive endpoint management, providing enhanced visibility and control to drive operational efficiency across the organization. Additionally, Workelevate brings AI in ITSM for Service Desk Engineers, automating ticket enrichment, ticket routing, knowledge generation, and ticket resolution—optimizing IT support operations with intelligent automation.
By shifting from a reactive to a proactive approach, Workelevate enables self-service, self-healing, and proactive remediations, significantly reducing manual interventions and preventing issues before they arise. CIOs and IT leaders can maximize their IT service desk ROI, with up to 60% ticket automation—freeing up IT resources to focus on strategic initiatives.
About Esper
Esper is the only full-stack DevOps platform that provides seamless end-to-end management of dedicated devices within a stable, scalable, and flexible infrastructure. With robust capabilities for device lockdown, kiosk mode, remote control, over-the-air updates, deployment pipelines, and more, organizations can automate standard device operations and focus on innovation.
Regularly shipping software is essential for implementing customer feedback and creating customized experiences. Esper’s device infrastructure enables developers, mid-market organizations, and enterprise fleets of 100,000+ devices to deliver their software as a service regardless of hardware. Esper has rapidly-growing global customer adoption among some of the world’s most innovative major brands in retail, hospitality, logistics, healthcare, education, and more.
Features
2-Factor Authentication
API
Dashboard
Data Export
Data Import
External Integrations
Inventory Tracking
Multi-User
Notifications
Password & Access Management
Scheduling
Cloud Deployment
Local Deployment
Report & Compliance
Remote Access
Network Device Performance Monitoring
Features
2-Factor Authentication
Dashboard
Data Export
Data Import
External Integrations
Inventory Tracking
Multi-User
Notifications
Password & Access Management
Cloud Deployment
Remote Access
Network Device Performance Monitoring
Summary
Service Workflow Automation
Troubleshooting and Support
Password Reset and Account Unlock
Endpoint Management
Root Cause Analysis
Self Healing
OS Patch Management
IT Asset Management
Remote Access
Campaign Management
Summary
No key features associated with this application.
FAQs
Does this service integrate with any other apps?
Yes, Workelevate integrates with all ITSM products such as
ServiceNow, BMC, Freshworks, SymphonyAI Summit, ManageEngine Service Desk.
Chat Interface and Workspace:-
Microsoft Teams, Google Chat, Slack, Whatsapp, Browser Integrated Chat, Zoom Workspace, Google Workspace and more.
HRMS:-
Workday, Peoplestrong, SAP Successfactors, Oracle Peoplesoft, RAMCO.
Cloud Telephony:-
NICE, Genesys, Ozonetel
And WE can also be integrated with any native ITSM, Interface, HRMS with its API feature.
What is this service generally used for?
Workelevate is a Digital Employee Experience (DEX) Platform that facilitates Unified Endpoint Management through its built-in Conversational AI Copilot, enhancing overall employee experience. IT Admins leverage it to automate Endpoint Management tasks such as Experience Management, Remote Software Deployment, and Remote Access. Employees benefit from the Workelevate AI Chatbot, which automates repetitive IT issues like Service Automation (including Remote Software Access or Requests, and Asset Requests) and Knowledge Search. Furthermore, its integration with HRMS streamlines the resolution of HR tickets, collectively contributing to a reduction of up to 60% in IT tickets across the workforce.
Does this service offer guides, tutorials and or customer support?
Yes.
Does this service offer an API?
Yes WE do.
Who are the main user groups of this service?
Group CIO, CISO, CTO, Information Technology Head, Director Information Technology,
Corporate Head-IT, Deputy General Manager-IT, General Manager-IT, Associated Vice President-IT, Director of Information Technology, and more relevant IT heads who look after evolving the Employee Infrastructure with right Endpoints and Digital Workplace.
What are some applications this service is commonly used in tandem with?
IT Ticket Automation, Software Deployment, Remote Access, IT Asset Management, Patch Management, Rule Based Self Healing, Enduser Experience Management, Endpoint Management, Active Directory Management, Campaign Management,
What platforms does this service support?
Windows.
Does this service offer multi-user capability (e.g. teams)?
