Compare Wimi vs Wrike vs ServiceDesk Plus

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Crozscore:

76%
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100%
29%
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Crozscore:

87%
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84%
51%
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Crozscore:

84%
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75%
48%
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Wimi screenshot view 4 more Wrike screenshot view 5 more ServiceDesk Plus screenshot

Software Description:

Wimi is a project management tool that helps you stay organized and make teamwork more efficient. Wimi goes beyond typical PM software by enabling teams to track everything they're working on. With messaging channels, files & drive, tasks, calendars and video conferencing, Wimi lets your entire team collaborate effortlessly and work smarter on projects. Thanks to Wimi refined access-right management, you can also bring your clients on board and share specific data with them.

Software Description:

Wrike makes managing multiple projects and cross-functional, distributed, or growing teams easier. Our end-to-end solution takes your projects from the initial request stage all the way to tracking work progress and reporting results. Manage Enterprise projects from creating and delegating tasks, to visualizing plans and organize workflows, and more. Perfect for Marketing, Creative, Operations, IT, Project, and Product teams of 20+ people.

Challenges Wrike helps solve:

  1. Data silos: Tasks, discussions, and documents scattered across email, Skype, personal computers, and spreadsheets
  2. Poor visibility into work status
  3. Missed deadlines and project failures

Main benefits:

  • Accelerating project delivery by using a platform your team will actually use and love
  • Keeping all team members on the same page even across borders without lengthy status meetings, long email threads and spreadsheet updates
  • Big picture of project progress with real-time updates and cross-project reports and newsfeed
  • Real-time team collaboration with discussions, files attached to tasks, and a built-in document editor

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Features:

  • History/Version Control
  • Chat
  • File Sharing
  • File Transfer
  • 2-Factor Authentication
  • Batch Permissions & Access
  • Task Scheduling/Tracking
  • Google Apps Integration
  • Notifications
  • Project Management
  • Third-Party Plugins/Add-Ons
  • Multi-User
  • Dashboard
  • Calendar Management
  • Scheduling

Features:

  • Resource Management
  • Prioritization
  • Batch Permissions & Access
  • Google Apps Integration
  • 2-Factor Authentication
  • Data Export
  • Data Import
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • External Integrations
  • Budgeting
  • Dashboard
  • Email Integration
  • Expense Tracking
  • File Sharing
  • Gantt Charts
  • Notifications
  • Project Management
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Calendar Management
  • Chat
  • History/Version Control
  • API

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Summary:

  • Everything you need to work smarter

Summary:

  • Streamline internal and external requests with built-in forms.

  • Reduce the volume of repetitive planning work with project templates.

  • Switch to the Timeline view during meetings to visualize progress, review estimates, and spot bottlenecks.

  • Create your own Custom Workflows to save time spent on hand-offs and bring clarity into processes across cross the teams.

  • Simplify feedback and approval cycles with full context. Share, edit, review, and approve your files right in Wrike.

  • Keep track of how time is being spent by project or by team member for accurate planning and budget management.

  • Create customizable dashboards of the most important projects that include graphs, task statuses, and real-time updates.

  • Share real-time, interactive reports, and schedule notifications for report updates or reviews on a regular basis.

  • Balance resources and track performance via a workload view

  • Manage your projects on the go with Wrike's native mobile apps for iPhone and Android

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Personal

Free
Included in plan:
  • 10 GB
  • 8 projects
  • 2 users + 10 guests
  • Wimi Drive

Docs

$5.00
1 user(s) / month
Included in plan:
  • 250 GB included (up to 10 TB)
  • Unlimited projects
  • Unlimited guests
  • Wimi Drive
  • Google Apps & Office 365 integrations

Team

$8.00
1 user(s) / month
Included in plan:
  • 250 GB included (up to 10 TB)
  • Unlimited projects
  • Unlimited guests
  • Wimi Drive
  • Google Apps & Office 365 integrations
  • Outlook Connector
  • Coaching sessions upon request

Enterprise

$12.00
1 user(s) / month
Included in plan:
  • 500 GB included (up to 50 TB)
  • Unlimited projects
  • Unlimited guests
  • Wimi Drive
  • 20+ services integrations
  • Google Apps & Office 365 integrations
  • Outlook Connector
  • Coaching sessions included
  • Environment set-up
  • User training and onboarding assistance
  • User provisioning and team integration
  • LDAP Connector
  • Private API
  • Data migration

Free

Free
Included in plan:
  • Task management
  • File Sharing
  • Real-time Activity Stream
  • Basic integrations
  • Spreadsheet view
  • iPhone and Android apps
  • 2GB of data storage

Professional

$9.80
1 user(s) / month
Included in plan:
  • All Free features
  • Interactive Timeline (Gantt Chart)
  • Tasks and Subtasks
  • Advanced integrations
  • Sharable Dashboards
  • Unlimited collaborators
  • 5 Gb of data storage

Business

$24.80
1 user(s) / month
Included in plan:
  • Custom fields and workflows
  • Custom reports with scheduled notifications
  • Report templates
  • Graphical analytics
  • Salesforce integration
  • Resource management
  • Request forms
  • Time tracking
  • User permissions
  • Branded workspace
  • User groups
  • 50GB of storage space
  • All free and professional features

Marketers

$34.60
1 user(s) / month
Included in plan:
  • All free, professional and business features
  • Proofing and approvals (video, images and documents)
  • Adobe Creative Cloud Extension
  • Tailored Workspace

Enterprise


1 user(s) / month
Included in plan:
  • All Free, Professional, and Business features
  • Active Directory Integration
  • SAML 2.0 Single Sign-On
  • Two-factor authentification
  • User Audit Report
  • Password policies
  • Network access and complience policies
  • 100 GB of storage spce

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Free coaching sessions and weekly webinars.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • 20+ apps integrations: Google Apps, Office 365, Dropbox, Box, OneDrive, Outlook, Skype, Evernote, etc.

  • Who are the main user groups of this service?
  • Wimi is the rising teamwork solution to manage projects and boost teamwork efficiency. Over 50,000 businesses use Wimi daily: SMBs, freelance, NPOs as well as large companies.

  • What is this service generally used for?
  • Wimi's customer wants to reduce time loss when leading or working in a team. They want an easy-to-implement and intuitive tool that will increase productivity and make communicate fluid.

FAQs:

    No FAQs associated with this application.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2003
Based in:
San Jose
Employees:
501-1000
Likes:
Followers:
11.9k

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
Followers:
3.53k

Other:

Who uses Wimi
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
French, Portuguese, English, Arabic, Spanish, Chinese, German
Regional Restrictions:
No restrictions.

Other:

Who uses Wrike
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
French, Portuguese, English, Russian, Spanish, Italian, German, Japanese
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
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