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About WhosOn

AI-infused chat technology coded to meet enterprise needs. With WhosOn, you get the smartest live chat features available – spanning bots, advanced analytics, conversational automation, and more. All supported by best-in-class security measures.

Sophisticated chat deployments are our speciality. So, we can help you with:

• Bespoke, finely tuned chat projects
• Omnichannel integrations across your tech stack
• Compliance in regulated environments
• API-powered flexibility and customisation scope
• On-premises, HCI cloud, or dedicated server deployment
• Enterprise scaling - primed for multisite, multi-country, multilingual scale

On top of this deployment sophistication, WhosOn also offers you the smartest chat features currently available. This includes:

• Hybrid chat between bots and operators
• Conversational AI via bot framework support
• Sentiment analysis algorithms
• Real-time chat translation
• Omnichannel chat-call transitions
• A vast suite of CRM, database and third-party integrations
• PCI/PII masking
• Intrusion prevention and encryption
• Live web analytics and visitor tracking
• Inbuilt help-desk suite
• Auto-text suggestion
• Super-fast video chat
• And much more

For further reassurance, look to our company credentials. WhosOn is the UK leader in live chat technology. When you partner with us, you’re partnering with a force of specialists. Live chat software has been our forte since the technology’s conception in the early 2000s. So, we know our business. And, more importantly, we know how best to cater to yours.

• 16 years specialising in chat
• 98% retention rate with 10,000 niche customers
• 100 countries of deployment
• 50+ combined years’ experience in chat programming
• 1000+ chat projects delivered
• 10% of Fortune 500 brands trust us

Start scoping your chat project with our experts today.

About ProvideSupport

Provide Support is a Live Chat software which allows you to chat with your website visitors, give them instant online customer support and proactively sell your product. Easy and straightforward integration does not require technical skills – you can set up Provide Support Live Chat on your website in 3 simple steps.
Unlike the majority of other live chat services, Provide Support gives all the features in any subscription plan, without any limitations. Also, it always works stable and our support team is available 24/7.
Provide Support offers a rich set of features which allow customizing a live chat tool to match any website look and feel. Within account settings you can easily choose the right chat window theme and color to make live chat integral part of your website.
A browser-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet. The system supports 256-bit encryption and features visitor monitoring with geographic location identification, IP address, referrer, visited pages, and more. You can proactively invite your visitors to chat, request visitors' feedback when chat is finished, push pages, transfer calls to other operators, use canned answers, save chat sessions logs, assign operators to multiple departments, set up sound and/or visual alerts on different events, see "party is typing" notification. Very easy to set up - just paste a small HTML snippet into your web page source code. Web-based, Windows, Linux and Mac OS operator client. No plug-ins or software installation required on customer's side.
For business owners who want to monitor their live chat on the go, Provide Support offers mobile operator console apps. They support not only chatting function but also allow monitoring website activity in real time. This is very convenient if you want to stay available to your customers, no matter where you are.
Install Provide Support Live chat software today and feel the difference. We empower businesses to provide better customer service. Visit our website and take advantage of our 10-days free fully functional trial program.

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial

Summary

  • Live chat

  • Analytics

  • Microsoft Dynamics Integration

  • Salesforce Integration

  • Co-browse

  • Canned Responses

  • Hybrid chat

  • Skills Based Routing

  • Chatbot

  • Omnichannel calling

Summary

  • Live chat

  • Real-time visitor monitoring

  • Customization and branding

  • Easy integration with your website

  • Manage multiple chats simultaneously

  • Call transfer

  • Chat transcripts

  • Live Chat Statistics

  • Multiple websites support

  • Cross-platform operator console

Pricing

WhosOn Cloud

$33.00
1 user(s) / month
Included in plan:
  • Visitor profile
  • Co-browsing
  • Real time visitor monitoring
  • Geo-IP visitor location
  • Prospect detection
  • Offline form
  • Offline messages
  • Transfer chats
  • Pre-chat / Post-chat survey
  • Chat rating
  • File sharing
  • Form field capture
  • Advanced chat routing
  • Operator work scheduling
  • Canned responses
  • Supervisor chat monitoring
  • Supervisor overview
  • Advanced invites
  • Chat wrap up
  • Agent departments
  • Auto response / filter bad words / masking rules
  • Visitor banning
  • Advanced security

WhosOn on-prem

$46.00
1 user(s) / month
Included in plan:
  • PCI / HIPAA compliance assitance
  • Managed Solution

Pricing

Small Business

$15.00
1 user(s) / month
Included in plan:
  • 1 operator
  • All features available in any subscription plan

Corporate

$30.00
3 user(s) / month
Included in plan:
  • 3 operators
  • All features available in any subscription plan

Enterprise

$60.00
10 user(s) / month
Included in plan:
  • 10 operators
  • All features available in any subscription plan

FAQs

    Who are the main user groups of this service?
  • Users of WhosOn are regulated industries and large enterprises.

  • Does this service offer an API?
  • Yes, it offers a live chat API.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM software.

  • What platforms does this service support?
  • WhosOn offers both cloud-based and on-premise deployment options. Available for Windows and MacOS.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials, Help Files.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, there is multi-user capability offered.

  • What is this service generally used for?
  • This service is used for customer web chat.

  • Does this service integrate with any other apps?
  • Integrations: SugarCRM, Microsoft Dynamics CRM, Salesforce Sales Cloud, Microsoft Office, Google Suite, Skype, Slack, Facebook, LinkedIn, Twilio, Twitter.

FAQs

    Who are the main user groups of this service?
  • The main users of ProvideSupport are SMEs, but it can be also used by large enterprises as well as by educational and government institutions, financial organizations, insurance and real estate agencies and many more industries which can benefit from providing excellent customer service.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with Content Management and Shopping Cart Systems. However, it can be also integrated into various applications

  • What is this service generally used for?
  • It is used as a chatting tool and a real time monitoring service for communication with customers

  • Does this service offer multi-user capability (e.g. teams)?
  • Depending on the pricing plan, ProvideSupport offers a one, three, or 10+ operators option.

  • Does this service offer an API?
  • No

  • What platforms does this service support?
  • ProvideSupport supports Windows, Mac, Linux, Android, iOS, and Web-based services.

  • Does this service integrate with any other apps?
  • It integrates with over 25 applications, including:

    Joomla, WordPress, Magento, OpenCart, Shopify, Drupal, Volusion, PrestaShop, 3dCart, Bigcommerce, etc.

  • Does this service offer guides, tutorials and or customer support?
  • The support provided includes:

    Chat, Email, Best Practices, Tutorials, Tips, FAQs, Manuals, Video instructions

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
New York
Employees:
11-50
Likes:
Followers:
3.93k

Other

Who uses WhosOn
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
Languages:
English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Irish, Japanese, Italian, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Regional Restrictions:
WhosOn is available in over 100 languages.

Other

Who uses ProvideSupport
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, French, German, Spanish, Portuguese, Russian, Chinese, Japanese, Vietnamese, Arabic, Hebrew, Greek, Hungarian, Ukrainian, Thai, Turkish, Swedish, Slovenian, Slovak, Romanian, Polish, Norwegian, Icelandic, Lithuanian, Latvian, Korean, Catalan, Czech, Danish, Estonian, Persian, Bulgarian, Finnish, Georgian, Italian, Dutch, Indonesian
Regional Restrictions:
No restrictions.
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