Compare WhosOn vs ProProfs Chat vs Engati

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83%
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75%
39%
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86%
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79%
53%
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76%
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WhosOn screenshot view 2 more ProProfs Chat screenshot view 4 more Engati screenshot view 4 more

Software Description:

WhosOn is an integrated, cloud-based or on-premise customer support and customer chat software. Its main purpose is to offer excellent online service, driving new leads generation and conversion rates boost.

WhosOn enables its users to monitor website visitors, send them quick messages, and offer online service. Chat app makes it possible to engage customers, while inbuilt help desk provides online support. Analytics and reporting tools provide insight into web viewers composition.

The platform provides highly-detailed visitor tracking, so users are able to see who is on the website, and who can be invited to chat.The service offers translation into 40 languages and is being used in 98 countries.

Software Description:

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.

The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales.

Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process.

Key features:

  • Emoticons
  • Customize Logos and Colors
  • Chat Ratings and Surveys
  • Proactive Chats
  • Chat History
  • File Transfer
  • Canned Responses
  • Multiple Operators
  • Chat Monitoring
  • Chat Routing
  • Social Media Integration
  • Co-Browsing

Software Description:

Engati an all-in-one platform for chatbots which covers all aspects of creating, deploying, maintaining bots.

We have a robust FAQ engine which provides relevant responses to user's queries backed by our proprietary NLP algorithms.

Our focus is solving actual functional use-cases via chatbots and help businesses to deploy these solutions with the least effort and investment. Also, on top of that help them to monitor the effectiveness of the bots they build with relevant and real-time metrics.

Customer service and support is a major area we are focusing to provide easy plug-and-play functionality around this.

We are available on eight major messaging platforms such as FB Messenger, Telegram, Kik, Skype, Viber and Slack.

Engati supports intelligent paths, train, copy, analytics and private labelling.
Using Engati you can leverage the power of machine learning, NLP/NLU to design your very own chatbot.

What are you waiting for? Lets Engati!

Features:

  • Dashboard
  • Notifications
  • Lead Management
  • Contact Management
  • Google Apps Integration
  • Email Integration
  • Data Export
  • Data Import
  • Scheduling
  • API
  • Multi-User
  • Customer Management
  • External Integrations
  • Click-to-Dial
  • Chat

Features:

  • Call Tracking
  • Third-Party Plugins/Add-Ons
  • Chat
  • Dashboard
  • Customer Management

Features:

  • Google Apps Integration
  • Scheduling
  • Customer Management
  • Calendar Management
  • Data Import
  • Data Visualization
  • Chat
  • Dashboard
  • External Integrations
  • Multi-User
  • Marketing Automation
  • API
  • Email Integration
  • Data Export

Summary:

  • Ticketing

  • Live chat

  • Analytics

  • Microsoft Dynamics Integration

  • Salesforce Integration

  • Click to Call Back

  • Co-browse

  • Canned Responses

  • Push a Page

  • Skills Based Routing

Summary:

    No key features associated with this application.

Summary:

  • The best free chatbot platform to build your bot.

  • Chatbot that is built once on the platform and published across 8 major platforms.

  • AI-driven technology to engage with your customers.

WhosOn Cloud

$33.00
1 user(s) / month
Included in plan:
  • Visitor profile
  • Co-browsing
  • Real time visitor monitoring
  • Geo-IP visitor location
  • Prospect detection
  • Offline form
  • Offline messages
  • Transfer chats
  • Pre-chat / Post-chat survey
  • Chat rating
  • File sharing
  • Form field capture
  • Advanced chat routing
  • Operator work scheduling
  • Canned responses
  • Supervisor chat monitoring
  • Supervisor overview
  • Advanced invites
  • Chat wrap up
  • Agent departments
  • Auto response / filter bad words / masking rules
  • Visitor banning
  • Advanced security

WhosOn on-prem

$46.00
1 user(s) / month
Included in plan:
  • PCI / HIPAA compliance assitance
  • Managed Solution

BRONZE

$9.99
1 user(s) / month
Included in plan:
  • Unlimited Chats
  • Web /Mobile / Desktop App
  • Chat History (3 months)
  • Visitor Tracking
  • Ticketing

GOLD

$39.95
3 user(s) / month
Included in plan:
  • All Silver Plus
  • Multiple Operators
  • Departments & Groups
  • Supervise Chats
  • 3 Domains
  • Chat Routing
  • Advanced Integrations
  • Reports
  • White Label
  • Multiple Languages
  • Snapshots & Cobrowsing
  • Knowledgebase
  • Chat History(1 Year)
  • Escalations & Transfer
  • Tickets
  • Call Back

SILVER

$19.95
2 user(s) / month
Included in plan:
  • All Bronze Plus
  • Customize Logos & Colors
  • Ratings & Surveys
  • Proactive Chats & Triggers
  • 1 Domain
  • Chat History(6 Months)
  • File Transfer
  • Canned Responses

ENTERPRISE

$50.00
unlimited user(s) / month
Included in plan:
  • All Gold Plus
  • Advanced Customization
  • Roles & Permissions
  • Supervisor Dashboard
  • Unlimited Domains
  • Advanced Surveys
  • Premium Integrations
  • Knowledgebase Enterprise
  • Access Reports via API
  • Customization Service
  • Audit & Admin Controls
  • SLA & Custom License
  • Vault
  • Enterprise Reporting
  • Onboarding & Success Manager
  • 24/7 Support

FAQs:

    What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM software.

  • What platforms does this service support?
  • WhosOn offers both cloud-based and on-premise deployment options. Available for Windows and MacOS.

  • Does this service offer an API?
  • Yes, it offers API.

  • Who are the main user groups of this service?
  • Users of WhosOn are SMEs and large enterprises.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials, Help Files.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, there is multi-user capability offered.

  • What is this service generally used for?
  • This service is used for customer web chat.

  • Does this service integrate with any other apps?
  • Integrations: SugarCRM, Microsoft Dynamics CRM, Salesforce Sales Cloud, Microsoft Office, Google Suite, Skype, Slack, Facebook, LinkedIn, Twilio, Twitter.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes.

  • Does this service integrate with any other apps?
  • ProProfs Chat can be integrated with numerous other apps. Here is a list of the applications that integrate seamlessly with it:

    CRM tools: Salesforce, Highrise, Zoho, Sugar CRM, Infusionsoft, FogBugz, MS Dynamics 365 and Nutshell.

    CMS tools: DotNetNuke, Drupal, WordPress Joomla, Light CMS, Kentico and WHMCS

    e-commerce tools: 3dCart, Magento, Shopify, Volusion, Xcart, Zencart, Big commerce, core commerce, Prestashop, Opencart, SparkPay, csCart and oscommerce.

    email marketing tools: Mailchimp, iContact, Active campaign and Get response.

    Help Desk tools: Zendesk, Desk.com

    Social media tools: Facebook

  • What are some applications this service is commonly used in tandem with?
  • ProProfs Chat's potential goes beyond measures. As it is a customer support tool, it can be used in tandem with sales tool and other customer support tools.

  • What platforms does this service support?
  • ProProfs Chat is a web based tool. However, it does have desktop and mobile apps for iOS, Windows and Android.

  • What is this service generally used for?
  • ProProfs Chat can be used for interacting with visitors, monitoring onsite behavior, capturing leads and offer customer support to existing customers.

  • Who are the main user groups of this service?
  • ProProfs Chat is a tool to increase visitor engagement for any business. Whether it is an ecommerce website or a service provider. The benefits of ProProfs Chat can be reaped by any online business. It is responsible to offer a platform where a business can reach out to visitors, monitor their behavior, generate leads and much more.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
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Employees:
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Likes:
56.2k
Followers:
25.8k

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other:

Who uses WhosOn
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
Languages:
English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Irish, Japanese, Italian, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Regional Restrictions:
WhosOn is available in over 60 languages.

Other:

Who uses ProProfs Chat
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
United States

Other:

Who uses Engati
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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