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About WhosOn

AI-infused chat technology coded to meet enterprise needs. With WhosOn, you get the smartest live chat features available – spanning bots, advanced analytics, conversational automation, and more. All supported by best-in-class security measures.

Sophisticated chat deployments are our speciality. So, we can help you with:

• Bespoke, finely tuned chat projects
• Omnichannel integrations across your tech stack
• Compliance in regulated environments
• API-powered flexibility and customisation scope
• On-premises, HCI cloud, or dedicated server deployment
• Enterprise scaling - primed for multisite, multi-country, multilingual scale

On top of this deployment sophistication, WhosOn also offers you the smartest chat features currently available. This includes:

• Hybrid chat between bots and operators
• Conversational AI via bot framework support
• Sentiment analysis algorithms
• Real-time chat translation
• Omnichannel chat-call transitions
• A vast suite of CRM, database and third-party integrations
• PCI/PII masking
• Intrusion prevention and encryption
• Live web analytics and visitor tracking
• Inbuilt help-desk suite
• Auto-text suggestion
• Super-fast video chat
• And much more

For further reassurance, look to our company credentials. WhosOn is the UK leader in live chat technology. When you partner with us, you’re partnering with a force of specialists. Live chat software has been our forte since the technology’s conception in the early 2000s. So, we know our business. And, more importantly, we know how best to cater to yours.

• 16 years specialising in chat
• 98% retention rate with 10,000 niche customers
• 100 countries of deployment
• 50+ combined years’ experience in chat programming
• 1000+ chat projects delivered
• 10% of Fortune 500 brands trust us

Start scoping your chat project with our experts today.

About ChatBot

ChatBot is a bot framework to create intelligent, conversational chatbots for LiveChat, Facebook Messenger and various other messaging platforms such as Slack or Kik.

It provides features like allowing users to define behaviors and program responses and testing your bots in real time before publishing.

Businesses benefit from chatbots built on ChatBot by automating some of their customer management tasks, like carrying out simple conversations and replying to less complex questions. Implementing ChatBot in messaging apps or other services is simple and doesn’t require any coding skills.

About Chatra

Modern live chat and messaging solution designed to facilitate personal communication between businesses and their customers. Chatra welcomes potential buyers with the faces of your team and invites to get in touch through friendly, targeted auto-messages. Now it's much easier for you to send you a quick instant message rather than a formal, stuffy email.

You can reply from the agent dashboard in your browser, desktop app, and mobile app.

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial

Summary

  • Live chat

  • Analytics

  • Microsoft Dynamics Integration

  • Salesforce Integration

  • Co-browse

  • Canned Responses

  • Hybrid chat

  • Skills Based Routing

  • Chatbot

  • Omnichannel calling

Summary

  • Create intelligent chatbots without having knowledge about coding.

  • Design chatbot scenarios and interactions using the drag and drop interface.

  • Utilize bots to carry out simple conversations and reply to less complex questions

  • Implement BotEngine in messaging apps, such as Slack or Kik.

  • Use Machine Learning and Natural Language Processing to develop a human-like experience for customers.

Summary

    No key features associated with this application.

Pricing

WhosOn Cloud

$33.00
1 user(s) / month
Included in plan:
  • Visitor profile
  • Co-browsing
  • Real time visitor monitoring
  • Geo-IP visitor location
  • Prospect detection
  • Offline form
  • Offline messages
  • Transfer chats
  • Pre-chat / Post-chat survey
  • Chat rating
  • File sharing
  • Form field capture
  • Advanced chat routing
  • Operator work scheduling
  • Canned responses
  • Supervisor chat monitoring
  • Supervisor overview
  • Advanced invites
  • Chat wrap up
  • Agent departments
  • Auto response / filter bad words / masking rules
  • Visitor banning
  • Advanced security

WhosOn on-prem

$46.00
1 user(s) / month
Included in plan:
  • PCI / HIPAA compliance assitance
  • Managed Solution

FAQs

    Who are the main user groups of this service?
  • Users of WhosOn are regulated industries and large enterprises.

  • Does this service offer an API?
  • Yes, it offers a live chat API.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM software.

  • What platforms does this service support?
  • WhosOn offers both cloud-based and on-premise deployment options. Available for Windows and MacOS.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials, Help Files.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, there is multi-user capability offered.

  • What is this service generally used for?
  • This service is used for customer web chat.

  • Does this service integrate with any other apps?
  • Integrations: SugarCRM, Microsoft Dynamics CRM, Salesforce Sales Cloud, Microsoft Office, Google Suite, Skype, Slack, Facebook, LinkedIn, Twilio, Twitter.

FAQs

    What is this service generally used for?
  • Businesses benefit from chatbots built on ChatBot by automating some of their customer management tasks, like carrying out simple conversations and replying to less complex questions.

  • What are some applications this service is commonly used in tandem with?
  • ChatBot integrates with Facebook Messenger, allowing businesses of any size to utilize AI-based conversational bots to keep customers engaged and answer support queries on their Facebook pages. ChatBot integrates with Facebook Messenger, allowing businesses of any size to utilize AI-based conversational bots to keep customers engaged and answer support queries on their Facebook pages.

  • Does this service offer guides, tutorials and or customer support?
  • ChatBot comes with fully documented APIs, webhooks and an open development platform.

  • Does this service offer an API?
  • There's an open API to integrate with.

  • What platforms does this service support?
  • The ChatBot's web app is available on all web browsers, including Chrome, Firefox, Internet Explorer, Safari, and Opera.

  • Does this service integrate with any other apps?
  • ChatBot integrates with LiveChat, Facebook Messenger and various messaging platforms such as Slack or Kik.

FAQs

    No FAQs associated with this application.

Vendor Information

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Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
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Based in:
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Employees:
2-10
Likes:
Followers:

Other

Who uses WhosOn
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
Languages:
English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Irish, Japanese, Italian, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Regional Restrictions:
WhosOn is available in over 100 languages.

Other

Who uses ChatBot
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Chatra
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Russian, German, Spanish, Portuguese, French, Dutch
Regional Restrictions:
No restrictions.
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