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WhosOn

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About WhosOn

AI-infused chat technology coded to meet enterprise needs. With WhosOn, you get the smartest live chat features available – spanning bots, advanced analytics, conversational automation, and more. All supported by best-in-class security measures.

Sophisticated chat deployments are our speciality. So, we can help you with:

• Bespoke, finely tuned chat projects
• Omnichannel integrations across your tech stack
• Compliance in regulated environments
• API-powered flexibility and customisation scope
• On-premises, HCI cloud, or dedicated server deployment
• Enterprise scaling - primed for multisite, multi-country, multilingual scale

On top of this deployment sophistication, WhosOn also offers you the smartest chat features currently available. This includes:

• Hybrid chat between bots and operators
• Conversational AI via bot framework support
• Sentiment analysis algorithms
• Real-time chat translation
• Omnichannel chat-call transitions
• A vast suite of CRM, database and third-party integrations
• PCI/PII masking
• Intrusion prevention and encryption
• Live web analytics and visitor tracking
• Inbuilt help-desk suite
• Auto-text suggestion
• Super-fast video chat
• And much more

For further reassurance, look to our company credentials. WhosOn is the UK leader in live chat technology. When you partner with us, you’re partnering with a force of specialists. Live chat software has been our forte since the technology’s conception in the early 2000s. So, we know our business. And, more importantly, we know how best to cater to yours.

• 16 years specialising in chat
• 98% retention rate with 10,000 niche customers
• 100 countries of deployment
• 50+ combined years’ experience in chat programming
• 1000+ chat projects delivered
• 10% of Fortune 500 brands trust us

Start scoping your chat project with our experts today.

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial

Summary

  • Live chat

  • Analytics

  • Microsoft Dynamics Integration

  • Salesforce Integration

  • Co-browse

  • Canned Responses

  • Hybrid chat

  • Skills Based Routing

  • Chatbot

  • Omnichannel calling

Pricing

WhosOn Cloud

$33.00
1 user(s) / month
Included in plan:
  • Visitor profile
  • Co-browsing
  • Real time visitor monitoring
  • Geo-IP visitor location
  • Prospect detection
  • Offline form
  • Offline messages
  • Transfer chats
  • Pre-chat / Post-chat survey
  • Chat rating
  • File sharing
  • Form field capture
  • Advanced chat routing
  • Operator work scheduling
  • Canned responses
  • Supervisor chat monitoring
  • Supervisor overview
  • Advanced invites
  • Chat wrap up
  • Agent departments
  • Auto response / filter bad words / masking rules
  • Visitor banning
  • Advanced security

WhosOn on-prem

$46.00
1 user(s) / month
Included in plan:
  • PCI / HIPAA compliance assitance
  • Managed Solution

FAQs

    Who are the main user groups of this service?
  • Users of WhosOn are regulated industries and large enterprises.

  • Does this service offer an API?
  • Yes, it offers a live chat API.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM software.

  • What platforms does this service support?
  • WhosOn offers both cloud-based and on-premise deployment options. Available for Windows and MacOS.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials, Help Files.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, there is multi-user capability offered.

  • What is this service generally used for?
  • This service is used for customer web chat.

  • Does this service integrate with any other apps?
  • Integrations: SugarCRM, Microsoft Dynamics CRM, Salesforce Sales Cloud, Microsoft Office, Google Suite, Skype, Slack, Facebook, LinkedIn, Twilio, Twitter.

Vendor Information

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Followers:
35k

Other

Who uses WhosOn
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
Languages:
English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Irish, Japanese, Italian, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Regional Restrictions:
WhosOn is available in over 100 languages.
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