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Whatfix screenshot view 2 more Userlane screenshot view 1 more Kiwi LMS screenshot

About Whatfix

Whatfix is a game-changing Performance Support platform that helps users achieve optimal performance by providing them quick and easy access to contextual information, needed at the time a task is being performed. With Whatfix, enterprises enable their users to quickly adopt any software application thereby eliminating the time spent in referring multiple resources for help and support.

What We Do:

Effective User Onboarding:
Accelerate your use onboarding with real-time, in-app guidance.

Smarter Employee Training:
Live training with application enabling active-learning and OTJ training.

Reduce Support Overhead:
Just-in-time, contextual help & guidance for both customers and employees. This reduces support requests and your overhead costs.

About Userlane

Userlane is a Digital Adoption Solution that automates and optimizes user onboarding and employee training. Users are guided in real-time through the actual software application they're using with interactive step-by-step, on-screen guides. Our solution essentially works as a navigation system for software applications. As a result, anybody can immediately operate any software without any previous knowledge.

Key to Userlane’s technology is interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website.

These interactive guides steer users through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete.

Unlike video tutorials, for example, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance while they work in the application.

For SaaS companies, this allows them to streamline their user onboarding experience while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets more effectively.

When it comes to employee training, companies can reduce training costs and implement new software more rapidly and without any resistance to change.

Userlane provides the technology to create interactive guides in minutes without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.

About Kiwi LMS

Kiwi is an all-in-one online employee training LMS for restaurant chains. Kiwi helps eateries reduce their training costs, create customized learning portals, and shorten employee onboarding time. Powered by EDUonGo, an award winning e-learning platform, LMS currently supports employee training portals for 450+ restaurant locations.

Features

  • 360 Degree Feedback
  • API
  • Application Tracking
  • Attendance Tracking
  • Batch Permissions & Access
  • Calendar Management
  • Data Export
  • Data Import
  • Email Integration
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Employee Training
  • External Integrations
  • Feedback Management
  • Gamification
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Onboarding
  • Password & Access Management
  • Scheduling
  • Timesheets
  • Travel Management
  • Vacation & Absence Calendar
  • Video Courses
  • Time Management
  • Employee Engagement

Features

  • 360 Degree Feedback
  • API
  • Application Tracking
  • Attendance Tracking
  • Batch Permissions & Access
  • Calendar Management
  • Data Export
  • Data Import
  • Email Integration
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Employee Training
  • External Integrations
  • Feedback Management
  • Gamification
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Onboarding
  • Password & Access Management
  • Scheduling
  • Timesheets
  • Travel Management
  • Vacation & Absence Calendar
  • Video Courses
  • Time Management
  • Employee Engagement

Features

  • 360 Degree Feedback
  • API
  • Application Tracking
  • Attendance Tracking
  • Batch Permissions & Access
  • Calendar Management
  • Data Export
  • Data Import
  • Email Integration
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Employee Training
  • External Integrations
  • Feedback Management
  • Gamification
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Onboarding
  • Password & Access Management
  • Scheduling
  • Timesheets
  • Travel Management
  • Vacation & Absence Calendar
  • Video Courses
  • Time Management
  • Employee Engagement

Summary

  • Multi Browser Support

  • Rich Display Options

  • SCORM Compliance

  • Smarter Targeting

  • Multilingual Support

  • Highly Secure

  • User Level Tracking

  • Customized Reports

  • API Support for External Analytics Integration

Summary

  • No coding required

  • Multi-language support

  • User Onboarding

  • Employee Training

  • Userlane Assistant

  • In-depth analytics

  • User segmentation

  • Responsive design

  • Privacy Made in Germany

  • Editor mode

Summary

    No key features associated with this application.

Pricing

Whatfix


1 user(s) / month
Included in plan:
  • Contact us for a Quote
  • Easy Guide Creation
  • Rich Display Options
  • Multiple Touchpoints Engagement
  • Multilingual Support
  • Multi Device Support
  • Zero Code Integration
  • Smart Targeting
  • User Level Tracking
  • Compatibility And Cross Browser Support
  • Frames Support
  • Analytics
  • Multi Format Support
  • Proactive Support & Training
  • Seamless Integrations
  • Multiple Content Support
  • SSL Support
  • SCORM Compliant
  • ISO 27001 Certified

FAQs

    Does this service offer an API?
  • Yes, we have an API.

  • Does this service integrate with any other apps?
  • Yes, Whatfix integrates with Desk.com, ServiceNow, Google Chrome, Intercom, Salesforce, Peoplesoft, and Zendesk.

FAQs

    Who are the main user groups of this service?
  • The interactive guides, which are developed with our technology, can be used by any company aiming to automate and optimize their user onboarding process or employee training. SaaS companies implement Userlane to onboard new users, and enterprises use our Digital Adoption Solution to train any number of employees in any browser-based software application.

  • What is this service generally used for?
  • Our Digital Adoption Solution is designed to maximize software adoption.
    Generally speaking, we have two use cases: User Onboarding and Employee Training

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we offer support via email, video calls/ telephone, and a dedicated Customer Success Team. Additionally, we offer Userlane for Userlane where we explain the creation of interactive guides with Userlane.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, multiple users can create interactive guides.

  • Does this service integrate with any other apps?
  • As mentioned above, an integration of Userlane with services such as Zendesk, Intercom etc. is possible.

  • What platforms does this service support?
  • Userlane can be implemented on top of every existing web-based software or e-commerce website.

  • What are some applications this service is commonly used in tandem with?
  • Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools.

  • Does this service offer an API?
  • Yes.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
-
Based in:
San Jose
Employees:
51-200
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
München
Employees:
51-200
Likes:
Followers:
8.18k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Whatfix
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Userlane
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English, German, Spanish, Italian, French, Chinese
Regional Restrictions:
No restrictions.

Other

Who uses Kiwi LMS
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
United States
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