Compare WebsiteAlive vs Zoho SalesIQ vs ProvideSupport

More Information More Information More Information

Crozscore:

82%
what is this?
76%
40%
interest falling

Crozscore:

87%
what is this?
81%
65%
interest rising

Crozscore:

90%
what is this?
77%
54%
interest rising
WebsiteAlive screenshot view 3 more Zoho SalesIQ screenshot view 1 more ProvideSupport screenshot view 3 more

Software Description:

AliveChat and AliveDial are customer chat and click-to-call solutions available since 2004 and are used on over 10,000 websites. WebsiteAlive offers these robust, reliable and affordable services to the market, helping organizations communicate with their customers in real time.

Providing good customer service is the main purpose of WebsiteAlive. It is even more important for online businesses, which need broader client base and more traffic for their eCommerce websites.

The software is distributed in three packages: Lite, Pro and Pro+. It provides mobile integration, easy customization, chat analytics, customization & re-branding, and proactive reporting.

Software Description:

Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.

You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.

Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.

The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.

Software Description:

Provide Support is a service that enables owners of businesses to connect with their customer instantly.

It is not only a chatting service, Provide Support is real-time monitoring tool for e-commerce platforms. Owners can view their customer's activities, gather useful information and create relevant reports that help them conduct their online marketing activity.

Users are enabled to see all visitors, their IP address, their activities, and much more. Provide Support integrates with WordPress and all other website categories, as well as with email clients, and social media tools.

Features:

  • Dashboard
  • Notifications
  • API
  • External Integrations
  • Chat
  • Click-to-Dial

Features:

  • Email Integration
  • API
  • Data Visualization
  • Data Export
  • Lead Scoring
  • Lead Management
  • Marketing Automation
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Notifications
  • Dashboard

Features:

  • Multi-User
  • File Transfer
  • Google Apps Integration
  • Email Integration
  • Chat
  • External Integrations
  • API

Summary:

  • Call Me Option

  • Co-Browsing

  • Knowledge Database

  • Offline Form

  • Persistent Chat

  • Proactive Invitations

  • Shortcut Messages

  • Transfers / Routing

  • Visitor Targeting

  • White Label Branding

Summary:

  • Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations.

  • Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement.

  • Sell smarter. Close deals faster: Supercharge your sales conversions by automating your store -visitor engagement with intelligent triggers. Recognize & engage prospects landing on your website through email campaigns.

  • Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language.

  • Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in.

  • Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).

Summary:

  • Live chat

  • Real-time visitor monitoring

  • Native operator console

  • Customization and branding

  • Spell checker

  • Easy integration with your website

  • Manage multiple chats simultaneously

  • Call transfer

  • Chat transcripts

AliveChat

$30.00
1 user(s) / month
Included in plan:
  • 1 Operator License
  • Unlimited Chats
  • $20/Month/Additional license
  • Visitor Window
  • Customization & Re-branding
  • Live Chat & Visitor Monitoring
  • Auto-Triggered Pop-Ups
  • Surveys & Proactive Reporting

AliveChat Plus

$50.00
1 user(s) / month
Included in plan:
  • 1 Operator License
  • Unlimited Chats
  • $40/Month/Additional License
  • All AliveChat Features And:
  • Full Reporting Suite
  • Admin Rights For Operators
  • Screen Sharing
  • Record Visitor Traffic

Pricing:

  • Starting from: $19.00/month
  • Credit card required: N/A
  • $19 for 3 users. $59 for 5 users. $129 for 10 users.

Small Business

$15.00
1 server(s) / month
Included in plan:
  • 1 operator

Corporate

$30.00
1 server(s) / month
Included in plan:
  • 3 operators

Enterprise

$60.00
1 server(s) / month
Included in plan:
  • 10 operators

FAQs:

    Does this service integrate with any other apps?
  • Integrations available: SiteLock, Magento, Facebook, Twitter, YouTube, LinkedIn, Microsoft Dynamics, Hootsuite.

  • Who are the main user groups of this service?
  • Users of WebsiteAlive are SMEs and large brands.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What is this service generally used for?
  • This service is used as live chat and click-to-call solution.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Documentation, Webinars, Phone Support, Knowledge Base, Chat.

  • Does this service offer an API?
  • Yes, WebsiteAlive provides REST API.

  • What platforms does this service support?
  • WebsiteAlive supports Android & iOS Apps, Google Chrome Extensions and Mac & PC Desktop applications.

FAQs:

    What is this service generally used for?
  • To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • What platforms does this service support?
  • SalesIQ is available in web browser, android and iOS platforms

  • Does this service offer an API?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with all leading CRM and Help Desk Softwares

  • Who are the main user groups of this service?
  • Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers.
    Supported Countries: Worldwide

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.

FAQs:

    Does this service integrate with any other apps?
  • It integrates with over 25 applications, including:

    Joomla, WordPress, Magento, OpenCart, Shopify, Drupal, Volusion, PrestaShop, 3dCart, Bigcommerce, etc.

  • What platforms does this service support?
  • ProvideSupport supports Windows, Mac, Linux, and Web-based services.

  • Does this service offer multi-user capability (e.g. teams)?
  • Depending on the pricing plan, ProvideSupport offers a one, three, or 10 operators option.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with Content Management and Shopping Cart Systems.

  • Does this service offer an API?
  • Yes, it offers an API.

  • Who are the main user groups of this service?
  • The main users of ProvideSupport are SMEs, but it can be also used by large enterprises.

  • Does this service offer guides, tutorials and or customer support?
  • The support provided includes:

    Chat, Email, Best Practices, Tutorials, Tips, FAQs, Manuals.

  • What is this service generally used for?
  • It is used as a real time monitoring service for e-commerce.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
839
Followers:
595

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
41.6k

Publisher:

Founded:
-
Based in:
New York
Employees:
11-50
Likes:
Followers:

Other:

Who uses WebsiteAlive
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Zoho SalesIQ
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ProvideSupport
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
Spanish, Russian, Chinese, German, Portuguese, Japanese, French, English
Regional Restrictions:
No restrictions.
Back to top