Compare WebsiteAlive vs Cugic vs Velaro

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81%
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40%
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Crozscore:

69%
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Crozscore:

82%
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Software Description:

AliveChat and AliveDial are customer chat and click-to-call solutions available since 2004 and are used on over 10,000 websites. WebsiteAlive offers these robust, reliable and affordable services to the market, helping organizations communicate with their customers in real time.

Providing good customer service is the main purpose of WebsiteAlive. It is even more important for online businesses, which need broader client base and more traffic for their eCommerce websites.

The software is distributed in three packages: Lite, Pro and Pro+. It provides mobile integration, easy customization, chat analytics, customization & re-branding, and proactive reporting.

Software Description:

Cugic is a chat management system which aims to improve your company’s performance through visitor and team performance analytics. With options available to video chat as well, Cugic is a chat software which is developed according to the needs of the 21st century, where you have the ability to initiate targeted chats with multiple visitors at the same time. Cugic gives you an option to connect with your social media as well, so that you are in complete control of what is being said about your brand.

The best part about Cugic is its unlimited support, where you get 24/7 support, so that you don’t get stuck anywhere. Find out more about Cugic at their website or social media pages.

Software Description:

Founded in 2000, today Velaro is the largest privately-owned provider of live chat and messaging software built to support the unique needs of enterprise customers. Leaders in eCommerce, higher education, health care, pharmaceuticals and more turn to Velaro’s integrated platform to optimize sales, deliver stellar service and dramatically improve rep productivity. Only Velaro offers Performance Management – a suite of in-depth analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.

At Velaro, our goal is to help your team master continuous improvement in your customer communications, as part of their daily workflow. Managers can direct and assist agents in real time with chat shadowing, or review transcripts and reports after the fact to look for coachable moments. Customers can provide feedback on entire conversations or even individual messages. Track conversions and sales data to definitively determine ROI. Only Velaro gives you the tools to make every chat better than the last.

Of course, communication with customers doesn’t occur in a vacuum. Our robust integration capabilities allow the Velaro platform to exist seamlessly in nearly any IT ecosystem (including custom-built systems). We integrate with leading ticketing systems, CRMs, marketing platforms, content management systems and more – in many cases, even more tightly than built-in solutions.

Features:

  • Dashboard
  • Notifications
  • API
  • External Integrations
  • Chat
  • Click-to-Dial

Features:

  • File Sharing
  • Customer Management
  • External Integrations
  • Dashboard
  • Contact Management
  • Batch Permissions & Access
  • Multi-User
  • Chat
  • Notifications
  • Lead Management

Features:

  • Marketing Automation
  • Lead Scoring
  • Scheduling
  • API
  • Contact Management
  • Notifications
  • Lead Management
  • Chat
  • Dashboard
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Multi-User
  • Google Apps Integration
  • Data Export
  • Data Import

Summary:

  • Call Me Option

  • Co-Browsing

  • Knowledge Database

  • Offline Form

  • Persistent Chat

  • Proactive Invitations

  • Shortcut Messages

  • Transfers / Routing

  • Visitor Targeting

  • White Label Branding

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

AliveChat

$30.00
1 user(s) / month
Included in plan:
  • 1 Operator License
  • Unlimited Chats
  • $20/Month/Additional license
  • Visitor Window
  • Customization & Re-branding
  • Live Chat & Visitor Monitoring
  • Auto-Triggered Pop-Ups
  • Surveys & Proactive Reporting

AliveChat Plus

$50.00
1 user(s) / month
Included in plan:
  • 1 Operator License
  • Unlimited Chats
  • $40/Month/Additional License
  • All AliveChat Features And:
  • Full Reporting Suite
  • Admin Rights For Operators
  • Screen Sharing
  • Record Visitor Traffic

Lite

Free
Included in plan:
  • 1 Agent Account
  • 30-day Chat History
  • Embedded Chat Window
  • 1 Concurrent Chat

Professional

$10.00
1 user(s) / month
Included in plan:
  • Unlimited Chats
  • Unlimited Agent Accounts
  • Department Wise Categorization
  • Unlimited Chat History
  • Pop-up or Embedded Chat Window
  • Basic Chat Customization

Enterprise

$18.00
1 user(s) / month
Included in plan:
  • Unlimited Chats
  • API Integration
  • Unlimited Agent Accounts
  • Unlimited Chat History
  • Pop-up or Embedded Chat Window
  • Basic Chat Customization
  • Basic Chat Stats

Enterprise Plus

$37.00
1 user(s) / month
Included in plan:
  • Real-Time Monitoring
  • Unlimited Chat History
  • Unlimited Chats
  • Custom Logo In Chat Window
  • Widget Unbranding
  • Agent Activity
  • Unlimited Agent Accounts
  • Pop-up or Embedded Chat Window
  • Visitors Tracking Up to 1000
  • Agent Reports
  • Data Security

Starter

$19.95
1 user(s) / month
Included in plan:
  • Basic branding
  • 1 proactive chat rules
  • 2 groups
  • 500 visitors
  • Click-to-chat

Small Business

$64.95
1 user(s) / month
Included in plan:
  • Premium integrations
  • Report scheduling and export
  • Sales conversion tracking
  • Full branding and surveys
  • 3 proactive chat rules
  • 5 groups
  • Unlimited visitors

Professional

$149.95
1 user(s) / month
Included in plan:
  • Enterprise security
  • A/B testing
  • Shared canned messages
  • Unlimited proactive chat rules
  • Unlimited groups

FAQs:

    Does this service integrate with any other apps?
  • Integrations available: SiteLock, Magento, Facebook, Twitter, YouTube, LinkedIn, Microsoft Dynamics, Hootsuite.

  • Who are the main user groups of this service?
  • Users of WebsiteAlive are SMEs and large brands.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What is this service generally used for?
  • This service is used as live chat and click-to-call solution.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Documentation, Webinars, Phone Support, Knowledge Base, Chat.

  • Does this service offer an API?
  • Yes, WebsiteAlive provides REST API.

  • What platforms does this service support?
  • WebsiteAlive supports Android & iOS Apps, Google Chrome Extensions and Mac & PC Desktop applications.

FAQs:

    Who are the main user groups of this service?
  • Individuals, Lean Teams, Established Businesses, Industry Leaders

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • What platforms does this service support?
  • Web & Mobile Apps

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Social Integration Available

FAQs:

    Does this service offer an API?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • What platforms does this service support?
  • Velaro supports web browsers and windows app.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • Velaro can be used in tandem with CRM, eCommerce, help desk, and marketing automation software.

  • Who are the main user groups of this service?
  • The main user groups of Velaro include customer service organizations (on both the marketing/sales and support side).

  • What is this service generally used for?
  • It is used for continuously improving customer service via chat and messaging.

  • Does this service offer guides, tutorials and or customer support?
  • Yes

Publisher:

Founded:
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Employees:
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Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:
1.37k

Other:

Who uses WebsiteAlive
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Cugic
  • Personal
  • Freelance
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Chinese, Spanish, Arabic, French, German, English, Urdu
Regional Restrictions:
No restrictions.

Other:

Who uses Velaro
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.
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