Discover new ways to engage your employees for change
WeAct develops innovative & interactive, online-based engagement programs to promote sustainability, health, and cooperation within organizations. With our team challenges based on gamification, we support companies, universities, and schools in achieving behavioral change with enthusiasm.
With our team competition format powered by the WeAct online platform and app people are playfully introduced to new topics and can practice new behavior patterns. WeAct's solutions reach people rationally and emotionally, through three core principles: Learning by doing, team dynamics and gamification.
During the 2-6 weeks of the WeAct team challenges, participants select different actions related to sustainability, well-being or collaboration. Participants collect “impact points”, challenge each other, discover the power to change and win attractive prizes!
Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.
nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition & social media concepts, nGAGEMENT influences agents behaviors by leveraging peoples natural desire for competition, collaboration, achievement, status & recognition to build intrinsic motivation & improve employee engagement. nGAGEMENT is an immersive experience that empowers agents to self-manage and makes it fun for them to accomplish tasks that are at the core of their responsibilities.
Batch Permissions & Access
Google Apps Integration
No key features associated with this application.
Multi Channel: Manages all support conversations in one place.
Productivity: Increase team’s engagement and productivity.
Self-Service: It is possible to create a self-service experience that supports user's brand.
Reporting: Measures and tracks performance using reports.
Integration: Extends user's support capabilities with integrations.
Ticketing: Everything you need to start supporting customers.
Employee Engagement Measurement & Improvement For Call Centers
Gamification for Call Centers
KPI & Performance Tracking
Performance Analytics Aligned With Employee Engagement
Contests, Challenges, Custom Employee Goals Related Automation
Training and Quizzes Automation
Unique Employee Engagement Measurement System - nGAGEMENT Points
Managers Console - Automation, Performance Tracking, Quality Measurement, and More
Quality Of Work Monitoring For Teams & Individual Agents
Trove Of Functionality That Allows Managers To Better Engage & Motivate Call Center Agents
Credit card required: N/A
Sprout - Free for unlimited number of Agents
Blossom - $19 per agent per month
Garden - $35 per agent per month
Estate - $49 per agent per month
Forest - $89 per agent per month
No FAQs associated with this application.
Who are the main user groups of this service?
This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.
What is this service generally used for?
It is used to help companies handle their customers’ problems across various channels.
What platforms does this service support?
It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.
Does this service offer an API?
It offers RESTful API.
Does this service offer multi-user capability (e.g. teams)?
Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company
Does this service integrate with any other apps?
Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment
Does this service offer guides, tutorials and or customer support?
Yes. This service offers guides, tutorials and customer support across all levels.