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About Waypoint Group

Waypoint offers TopBox, a B2B customer feedback software for small and medium-sized companies, to get insight into customer expectations, gaps, and opportunities, simultaneously facilitating proper action across the organization.

The platform's reporting tool is created for B2B account-level feedback with financials to produce actionable insights to the right staff while also prioritizing the optimal development actions.

Business owners are able to turn customer feedback into relevant cross-sell and up-sell income, stimulate leads, and improve profit rates. They can ask the right customers the right questions, evaluate customer health, and set up the right strategy.

About UserTesting

UserTesting enables anyone to see, hear, and talk to their customers, remotely over video, as they engage with digital experiences (websites, apps, messaging, etc.) or physical products and services. This immediately actionable video feedback allows decision makers to understand what AND why customers, prospects, or competitors think, feel, say, do things the way they do - far better than traditional surveys or analytics alone.

Decision making with greater customer empathy and confidence allows you to create better experiences that deliver better business results and customers who keep coming back happy.

It is used by designers, researchers, marketers, product teams, and more, by small, medium, and large organizations around the world, including the majority of the top brands such as Google, Amazon, Apple, Microsoft, Procter & Gamble, PayPal, CNN, WordPress, Adobe, Facebook, Twitter, and more.

About Pushnami

Pushnami is an AI-powered messaging platform that uses intelligent analytics to deliver superior push, social, and email performance. Use the Pushnami platform to build engagement with and retarget subscribers, increase sales conversions, and automate cross-channel messaging. The technology is best suited for enterprise-level websites that have over 500,000 monthly visitors and can be used across industries ranging from automotive to e-commerce.

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Summary

  • Action Management

  • Analytics

  • Customer Segmentation

  • Dashboard

  • Feedback Management

  • Knowledge Management

  • Multi-Channel Collection

  • Sentiment Analysis

  • Survey Management

  • Text Analysis

Summary

  • Same day video interviews

  • Longitudinal tests

  • A/B test variations

  • Landing pages

  • Moderated and unmoderated studies

  • Competitive benchmarking

  • Concept and Prototype testing

  • Mobile validation

  • Online/offline customer journeys and ethnographics

  • Marketing campaign creative and message testing

Summary

  • Retarget subscribers with push notifications across all devices incliding iOS

  • Use proprietary machine learning to optimize messages down to the individual subscriber

  • Target subscribers with an unli9mited number of variables

  • Market across multiple channels with push, social messaging, and email

Pricing

No Risk Trial – Data Upload

Free
Included in plan:
  • Upload your current data.
  • Capabilities depend on the richness of your data: can provide engagement analysis, financial linkage, key driver analysis, etc.
  • Experts walk you through all the account-based reports and analysis.
  • Improve with recommendations for action.

TopBox Insights

$995.00
Montly Subscription
Included in plan:
  • Key Drivers
  • Financial Linkage
  • Benchmarking
  • Trending
  • Account X-Ray
  • Comment Classification & Reporting
  • Net Promoter Analysis & Segmentation
  • Salesforce integration

Pricing

Premium

Free
Included in plan:
  • Up to 30,000 subscribers

Enterprise

$449.95
for 30,001-99,999 subscribers
Included in plan:
  • Full implementation and support included

Managed

$1,000.00
for sites with over 100k visitors
Included in plan:
  • Dedicated optimization team

FAQs

    Does this service offer an API?
  • No API offered.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Chat, Phone, Email.

  • What platforms does this service support?
  • This is a web-based software.

  • Does this service integrate with any other apps?
  • TopBox integrates with Salesforce.

  • What is this service generally used for?
  • This is a B2B Customer Engagement platform.

  • Who are the main user groups of this service?
  • Main users of this service are small and medium-sized enterprises.

FAQs

    What is this service generally used for?
  • This service is for getting rapid customer feedback on almost any customer experience including websites, mobile apps, prototypes, marketing messages, real world experiences, etc.

  • Who are the main user groups of this service?
  • UserTesting is for anyone who cares about customer experience, including eCommerce managers, UX research teams, product managers, marketers, designers, and more. It is designed for any team in any organizations of any size in any country.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Phone Support, Online Chat, Knowledge base, UserTesting University on-demand training courses, Live Training Courses, UserTesting Community and discussion forums, User Groups, Webinars, Tips, FAQs, email support, and social media.

  • What are some applications this service is commonly used in tandem with?
  • This service is commonly used in tandem with screen recorders.

  • What platforms does this service support?
  • This is a web-based service.

  • Does this service offer an API?
  • No API offered.

  • Does this service integrate with any other apps?
  • Yes.

FAQs

    What are some applications this service is commonly used in tandem with?
  • Pushnami notifications are used in tandem with email marketing, social media marketing, and customer data platforms.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What is this service generally used for?
  • Browser-based push notifications.

  • What platforms does this service support?
  • Pushnami integrates with all the major ad networks and performance tracking tools. We also provide custom integrations when needed.

  • Does this service integrate with any other apps?
  • Pushnami integrates with all the major ad networks and performance tracking tools. We also provide custom integrations when needed.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service offer an API?
  • Yes.

  • Who are the main user groups of this service?
  • The technology is best suited for enterprise-level websites that have over 500,000 monthly visitors and can be used across industries ranging from automotive to e-commerce.

Vendor Information

Founded:
-
Based in:
-
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
Mountain View
Employees:
201-500
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Waypoint Group
  • SMEs
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses UserTesting
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Pushnami
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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