Compare Waypoint Group vs Bazaarvoice vs Satismeter

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Crozscore:

69%
what is this?
35%
interest falling

Crozscore:

84%
what is this?
73%
51%
interest falling

Crozscore:

75%
what is this?
35%
interest rising
Waypoint Group screenshot view 5 more Bazaarvoice screenshot view 3 more Satismeter screenshot view 3 more

Software Description:

Waypoint offers TopBox, a B2B customer feedback software for small and medium-sized companies, to get insight into customer expectations, gaps, and opportunities, simultaneously facilitating proper action across the organization.

The platform's reporting tool is created for B2B account-level feedback with financials to produce actionable insights to the right staff while also prioritizing the optimal development actions.

Business owners are able to turn customer feedback into relevant cross-sell and up-sell income, stimulate leads, and improve profit rates. They can ask the right customers the right questions, evaluate customer health, and set up the right strategy.

Software Description:

With Bazaarvoice, users can discover and approach customers and offer them trusted contests. The main purpose of this solution is that retailers and big brands can acquire new clients by sharing customer-generated content.

Bazaarvoice makes the most of its technology to obtain unique data and insights that are later used for targeting audience and personalizing ads. Content that is shared consists of reviews, ratings, videos, photos, and other experience-based material. If this content is adequately leveraged, it can be the basis for increasing sales and building brand loyalty.

Retailers can send customers email messages so they can quickly reach their review submission page, or they can publish it on Google seller ratings. Other benefits of this program include awareness on the: online retail sales increase, in-store retail sales influence, customer insights, the success of new products, and more.

Software Description:

Satismeter collects customer feedback data in form of net promoter score (NPS) from web apps, mobile apps, and email, in order to decrease churn and stimulate organization's growth. The main purpose of this application is to help you gain a better understanding of your customers' needs.

Although this platform comes with a whole range of helpful features, it is still very simple to use, with an intuitive interface and comprehensive dashboard. On the top of that, Statismeter offers various integrations with many frequently used business platforms, so it easily adapts to your already built software framework.

What differentiates Satismeter from its peers is the real-time analysis, providing information about how your customers feel and how their experience has been. This way, users get fresh data and are able to resolve customers' problems before they leave.

Features:

  • Dashboard
  • Customer Management
  • Notifications
  • Multi-User
  • Data Import
  • External Integrations

Features:

  • Notifications
  • Dashboard
  • API
  • External Integrations

Features:

  • Net Promoter Score
  • Customer Management
  • Dashboard
  • Data Visualization
  • Data Export
  • API
  • External Integrations
  • Notifications
  • Multi-User

Summary:

  • Action Management

  • Analytics

  • Customer Segmentation

  • Dashboard

  • Feedback Management

  • Knowledge Management

  • Multi-Channel Collection

  • Sentiment Analysis

  • Survey Management

  • Text Analysis

Summary:

  • Ratings and Reviews

  • Questions and Answers

  • Seller Ratings

  • Moderation

  • Fraud Detection and Protection

  • ROI Measurement

Summary:

  • Notifications

  • Remote Access

  • Integrated Survey

  • Translations

  • Collaboration

  • Real-Time Analytics

  • Survey Customization

  • Based on Net Promoter Score

  • Install SatisMeter On Any App or Website

  • Customer Feedback

No Risk Trial – Data Upload

Free
Included in plan:
  • Upload your current data.
  • Capabilities depend on the richness of your data: can provide engagement analysis, financial linkage, key driver analysis, etc.
  • Experts walk you through all the account-based reports and analysis.
  • Improve with recommendations for action.

TopBox Insights

$995.00
Montly Subscription
Included in plan:
  • Key Drivers
  • Financial Linkage
  • Benchmarking
  • Trending
  • Account X-Ray
  • Comment Classification & Reporting
  • Net Promoter Analysis & Segmentation
  • Salesforce integration

Startup

$49.00
Monthly Subscription
Included in plan:
  • Up to 300 Monthly Responses
  • Optimal for 3,000 Active Users

Growth

$99.00
Monthly Subscription
Included in plan:
  • Up to 1,000 Monthly Responses
  • Optimal for 10,000 Active Users

Business

$299.00
Monthly Subscription
Included in plan:
  • Up to 10,000 Monthly Responses
  • Optimal for 100,000 Active Users

FAQs:

    Does this service offer an API?
  • No API offered.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Chat, Phone, Email.

  • What platforms does this service support?
  • This is a web-based software.

  • Does this service integrate with any other apps?
  • TopBox integrates with Salesforce.

  • What is this service generally used for?
  • This is a B2B Customer Engagement platform.

  • Who are the main user groups of this service?
  • Main users of this service are small and medium-sized enterprises.

FAQs:

    Who are the main user groups of this service?
  • Main users of Bazaarvoice are big brands and retail websites.

  • What platforms does this service support?
  • This is a web-based software.

  • Does this service offer an API?
  • Yes, it offers API.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with social media, analytics, and CRM applications.

  • What is this service generally used for?
  • This service is generally used to collect and publish authentic feedback from customers.

  • Does this service integrate with any other apps?
  • Bazaarvoice provides integration with Facebook, Twitter, Adobe Analytics, Google Analytics, Salesforce Commerce Cloud, Magento, IBM WebSphere Commerce, SAP.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Live Support, Phone Support, Email Support, Account Manager.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Support: Online Support, Email Support, Help Center.

  • Does this service integrate with any other apps?
  • Integrations available: Geckoboard, Intercom, Slack, Segment, Webhooks, SalesMachine, MailChimp, Customer.io, Mixpanel, Zapier.

  • What are some applications this service is commonly used in tandem with?
  • Satismeter is commonly used in tandem with Slack and Intercom.

  • What platforms does this service support?
  • Web-based, Windows, MacOS, iOS.

  • Who are the main user groups of this service?
  • Users of Satismeter are mobile and web app owners, developers, growth hackers, and marketers.

  • Does this service offer an API?
  • Yes, it offers REST API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, there is multi-user capacity offered.

  • What is this service generally used for?
  • This service is generally used as an in-app customer feedback platform.

Publisher:

Founded:
-
Based in:
-
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Austin
Employees:
501-1000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
768

Other:

Who uses Waypoint Group
  • SMEs
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Bazaarvoice
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Satismeter
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
Languages:
German, Chinese, Spanish, English, Japanese
Regional Restrictions:
No restrictions.
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