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About Wantoo

Managing Feedback Has Never Been Easier!

Wantoo is a simple, powerful cloud-based platform that makes it easy to listen, analyze, and act on feedback from your team, your customers or anyone else. Set it up in seconds.

Listen - Wantoo Idea Boards help you get feedback wherever and whenever customers interact with your company, so you’re collecting data at every point along the customer journey—physical, web, or mobile—with just a single line of code. Plays well with Salesforce, Zendesk, Twitter, and more.

Analyze - Not all customer feedback is equal, so don’t waste time, money, and goodwill treating all feedback the same way. Wantoo helps you structure and prioritize every suggestion, so you can feed the winners directly to the teams best equipped to act. Go beyond dumb data and get deeper insight into what makes your customers tick.

Act - Avoid the black hole of Customer Experience management software. Don’t let valuable insights die on the way to the product team: Wantoo helps you finish the job by syncing your data with the tools you use to organize your tasks, including Slack, Trello, and Jira. Meanwhile, automatically close the feedback loop by keeping customers up to speed on the changes they suggested.

Try it free.

About Universe

Innovation management software to run corporate innovation programs or quick ideation challenges.
'Universe' allows you to create an own personalized community where your different stakeholders, such as employees, customers or provider, share and cocreate ideas to innovate with new or better products, services or processes,

The SaaS service is accompanied by an own methodology based on crowdsourcing and collaborative intelligence, focused on make 'the wisdom of the crowd' happens.

The management team can monitor with an analytics dashboard the full proccess of how ideas move forward the organizations innovation funnel, taking action in any of its parts, and receiving detailed informatios about which ideas are the most powerful, innovative or disruptive.

PRODUCT FEATURES

  • Innovation management:
    Innovation funnel, ideas life cycle, idea evaluation, experts module, graphical and downloadable reports...
    Analytic, KPI measurement, Evaluation Workflow, Trend Tracking, Engagement Monitoring...

  • Online Community & Dinamization:
    Ideation/cocreation, Discussion Threads, challenges, users segmentation, filtering and classification axes, customizable branding...
    Gamification mechanisms: ideas and users rankings, notifications, reward messages, real time communication...

  • Integrations:
    Single Sign On with different identity providers: OAuth2: Twitter, Facebook, Google and enterprise level authentication systems such as SAML 2 or ADFS. CSV import / export. Social share integrations. API REST for custom integrations available.

  • Other services provided:
    Online innovation certifications (LMS), innovation consultancy, marketing consultancy & online community dinamization, online support, 24/7 premium support..

USE CASES

'Universe' is currently used by big enterprises and public institutions across different industries, to run corporate innovation programs, quick ideation challenges, capture customer insights, cocreation in real time with big audiences or R&D projects with several stakeholders as universities or entrepreneurs, among others.

Features

  • API
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Project Management

Features

  • API
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Project Management

Summary

    No key features associated with this application.

Summary

  • A simple interface and gamification mechanisms enable anyone to participate

  • Powerful and unique back office

  • Governance team for the community, capable of detecting the best suggestions

  • Administrators can create reports for their line managers

  • Graphic displays for community activity and ROI, from any device

  • Multilanguage

  • Unlimited ideas challenges creation

  • KPI measurement

  • Classification and filtering axes

  • Real-time communication with the users community

Pricing

Free

Free
Included in plan:
  • Discussion
  • Voting
  • Leaderboard
  • Real-time notifications
  • Customer Branding
  • Email support

Pro

$50.00
user(s) / month
Included in plan:
  • CX Journey mapping
  • PM Kanban dashboard
  • Social listening
  • Slack integration
  • Idea merging
  • Deduplication
  • Machine learning
  • Basic analytics
  • Export members
  • Multiple admins

Premium

$500.00
user(s) / month
Included in plan:
  • Trello integration
  • Jira integration
  • CRM Integration
  • SMS idea submission
  • JavaScript snippet & SDKs
  • Score Card
  • Quick Poll
  • Cohort analysis
  • Advanced reporting
  • White labelling
  • Strategic account manager
  • Dedicated support
  • Custom coaching

FAQs

    No FAQs associated with this application.

FAQs

    Who are the main user groups of this service?
  • Big enterprises across different industries and geographical areas and public institutions, such as city councils or universities. Some of our customer are Banco Santander, Zurich Insurance, Repsol, KPMG, RTVE, Banco Sabadell, EY or Santander City Council.

  • Does this service offer guides, tutorials and or customer support?
  • ideas4all Innovation 'Universe' innovation management software features free guides, tutorials, online/offline training sessions and different customer support pack services (basic/premium). In addittion, an elearning channel with online innovation certifications is provided free for customers. Blended learning is also offered as a premium service, combining elearning with offline workshops.

  • What is this service generally used for?
  • ideas4all Innovation software is currently used for running corporate innovation programs which involve several stakeholders and launch quick ideation contests. Some customers use 'Universe' to cocreate with employees, clients, consumers and big audiences, catch insights massively in real time, stimulate offline events with an online and creative community, with marketing purposes, to launch citizen participation programs, ideate solutions with external entrepreneurs or to develop R&D projects, among others.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
51.8k

Other

Who uses Wantoo
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Regional Restrictions:
No restrictions.

Other

Who uses Universe
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Spanish, French, German, Portuguese
Regional Restrictions:
No restrictions.
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